Account Limits

Limits in the myPhone account.

In contrast to analog telephony, certain security aspects must be taken into account with VoIP telephony. For example, the simultaneous use of several lines can result in relatively high costs within a short period of time. This can have annoying consequences for both you and us.

To alleviate this problem, we have implemented several safety precautions in our system. Any abuse attacks are actively fended off by various system monitors. We use alphanumeric passwords (ie at least 9 characters, no orderly sequence with upper and lower case letters and / or special characters) on our customers' telephone systems. If you use your own telephone system, we strongly recommend that you use secure passwords (also on all extensions / external telephones).

Setting your limit in your myPhone account provides additional security in this concept. Its primary purpose is to prevent the costs in your account from inadvertently skyrocketing. Secondly, it serves us to keep defaulting payers under control. In both cases, these automatically generated e-mails are continuously checked by us and appropriate measures are initiated.

A telephone system that has been cracked and calls with 30 or more channels via a SIP trunk can cause a delayed reaction of the limit. This can mean that the limit could be exceeded significantly. We charge the account after the call ended. If there are 30 or more ongoing calls and, under certain circumstances, to premium rate numbers, the account can be exceeded by several hundred francs. While this is annoying, it still protects you from even higher costs. Such a case is NOT to be expected if the usual safety precautions are observed. If you have any questions, give us a call. Our specialists will be happy to advise you on this subject.

Why is an automatic warning email about your limits triggered?

1. Basic settings for private customers: myPhone private accounts are managed as prepaid accounts. This means that a credit must be paid in to be able to use the account for incoming and outgoing calls. Private customers with a remaining credit of CHF 10.00 or more will be informed that another credit payment will soon be due. If the credit amount reaches CHF 0.00, the account is blocked for incoming and outgoing calls until we have received the payment or there is evidence that the payment has been made.

2. Basic settings for business customers: If you have any questions about the Business myPhone account, please contact us.

3. You have received an automatic warning email: Please check that you have paid all outstanding invoices that are due for payment. When you have paid all outstanding and due invoices, we will be happy to set the information limit according to yours together with you monthly telephony volume firmly. The rule of thumb here is: your monthly costs x

4. If your Account has already exceeded the general limit, it is blocked for both outgoing and incoming telephone calls. In this case, it is best to inform us about the payment you have made so that we can reactivate you quickly. Please note that only postal or bank receipts with the status "completed or executed" can be accepted as a declaration for your payment. If you have the option of topping up your account by credit card payment, the payment will reach us the fastest.