{"id":3609,"date":"2020-07-17T14:11:36","date_gmt":"2020-07-17T12:11:36","guid":{"rendered":"http:\/\/&amp;p=3609"},"modified":"2020-07-17T14:11:36","modified_gmt":"2020-07-17T12:11:36","password":"","slug":"manual-ground-wire","status":"publish","type":"docs","link":"https:\/\/www.winet.ch\/en\/support\/wiki\/manual-groundwire\/","title":{"rendered":"Manual for the Groundwire SoftPhone"},"content":{"rendered":"<hr \/>\n<p style=\"text-align: center;\"><span style=\"color: #00ccff;\"><em><strong>Acrobits Groundwire<\/strong><\/em><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #00ccff;\"><em><strong>SoftPhone Configuration<\/strong><\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">Author: Sandro Coti \/ Jeffrey Schmid<\/p>\n<p style=\"text-align: center;\"><strong>Version:<\/strong> May 4, 2022<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h1>Introduction<\/h1>\n<p>This guide explains how to use the Groundwire app on your smartphone<\/p>\n<h1>Setting Up Groundwire hostedPBX on Android<\/h1>\n<h2>SIP Channel<\/h2>\n<p>The first thing you'll see when you launch Groundwire is this menu. Tap the three dots in the upper-right corner and select \u00abAdd Account.\u00bb At the very top, you'll see \"New SIP Account.\" Tap that as well.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-6816 alignnone\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png\" alt=\"\" width=\"270\" height=\"235\" \/><\/p>\n<h1>Setting Up a SIP Account on Android<\/h1>\n<h2>SIP Account<\/h2>\n<p>Here you can see the configuration window. In the \"Title\" field, you can enter the name of your account, e.g., Test123 or whatever you like. In the \"Username\" field, enter the extension number defined on the hostedPBX. In the \"Password\" field, enter the password you set on the hostedPBX. The domain is the location where the client should register (hostedPBX). Here, you can enter the name of the PBX or its IP address. Both work exactly the same way. If you do not have this information, please contact your IT service provider or send us an email at <a href=\"mailto:customer.service@winet.ch\">customer.service@winet.ch<\/a><u>.<\/u> Please include in your email the name of the company you represent or your customer number, if available. Also include a callback number and the internal number you wish to register.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6818\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild2.jpg\" alt=\"\" width=\"270\" height=\"358\" \/><\/p>\n<h2>Advanced Settings<\/h2>\n<p>Tap \"Advanced Settings\" at the bottom. Here, you'll need to make several configurations. iOS and Android aren't exactly the same, but below is a list of the<\/p>\n<p>the necessary configurations that need to be set.<\/p>\n<p><strong>Android <\/strong><\/p>\n<p>Under \u00abAdvanced Settings\u00bb<\/p>\n<ul>\n<li>Incoming Call \u2192 Default<\/li>\n<li>-Enable video calls \u2192 Off<\/li>\n<li>- WiFi codecs \u2192 Move G.711 u-law to disabled codecs; Priority 1: G.711 a-law; Priority 2: G.722<\/li>\n<li>-Codecs for 3G \u2192 Move G.711 u-law to disabled codecs; Priority 1: G.711 a-law; Priority 2: G.722 -Enable video calls \u2192 Off<\/li>\n<li>- Define authentication username = Enter \u00abParticipant\/Internal,\u00bb e.g., 311 under \"NAT Traversal\"<\/li>\n<li>Force private IP \u2192 Off<\/li>\n<li>Keep-Alive Period \u2192 20<\/li>\n<\/ul>\n<h1>Setting Up Groundwire hostedPBX on iOS<\/h1>\n<h2>SIP Channel<\/h2>\n<p>The first thing you'll see when you launch Groundwire is this menu. Tap the gear icon in the upper-right corner and select \"Accounts.\" Tap the \"+\" as shown below, and then tap \"General SIP Account.\".<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6819\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3.png\" alt=\"\" width=\"650\" height=\"390\" \/><\/p>\n<h2>SIP Account<\/h2>\n<p>Here you can see the configuration window. In the \"Title\" field, you can enter the name of your account, for example, Test123 or whatever you like. In the \"Username\" field, enter the extension number defined on the hostedPBX. In the \"Password\" field, enter the password you set on the hostedPBX. The domain is the location where the client should register (hostedPBX). Here, you can enter the name of the system or the IP address. Both work exactly the same way. If you do not have this information, please contact your IT service provider or send us an email at <a href=\"mailto:customer.service@winet.ch\">customer.service@winet.ch<\/a><u>.<\/u> \u00a0Please include in your email the name of the company you represent or your customer number, if available. Also include a callback number and the internal number you wish to register.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6820\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild4.jpg\" alt=\"\" width=\"270\" height=\"416\" \/><\/p>\n<h2>Advanced Settings Settings<\/h2>\n<p>Tap \"Advanced Settings\" at the bottom. Here, you'll need to make several configuration changes. iOS and Android aren't exactly the same, but below you'll find a list of the necessary configurations that need to be set.<\/p>\n<p><strong>IOS <\/strong><\/p>\n<p>Under \u00abAdvanced Settings\u00bb:<\/p>\n<ul>\n<li>WiFi codecs \u2192 Move G.711 u-law to disabled codecs; Priority 1: G.711 a-law, Priority 2: G.722<\/li>\n<li>Codecs for 3G \u2192 Move G.711 u-law to disabled codecs; Priority 1: G.711 a-law; Priority 2: G.722<\/li>\n<li>Enable video calls \u2192 Off<\/li>\n<li>Define username = Enter participant\/internal, e.g., 311<\/li>\n<\/ul>\n<p>Under \u00abNAT Traversal\u00bb<\/p>\n<ul>\n<li>Force private IP \u2192 Off<\/li>\n<li>Keep-Alive Period \u2192 20<\/li>\n<\/ul>\n<h1>Push Server<\/h1>\n<h2>Enable Push Server<\/h2>\n<p>If you want to use the push service, you must send an email to Customer Service. The email reads: <u>customer.service@winet.ch<\/u>. Send us a short email\u2014preferably including your customer number, the extension you've configured, and the type of cell phone you use (e.g., iPhone, Samsung, etc.)\u2014and we'll activate the push service for you.<\/p>\n<h1>Important Information<\/h1>\n<h2>Multiple Registrations<\/h2>\n<p>Not all hPBX systems support multiple registrations. The Ayrix hPBX supports multiple registrations starting with version 5.0.<\/p>\n<p>If you're unsure whether you're eligible for multiple registrations, feel free to contact us at any time at <a href=\"mailto:customer.service@winet.ch\">customer.service@winet.ch<\/a> Contact us.<\/p>\n<h1>Ad Format<\/h1>\n<p>This is a phone setting, not a setting within the app itself. Every phone has its own settings for this. There are also differences among Android models. While a Samsung and a Xiaomi are similar, they aren't exactly the same. You'll have to figure out for yourself how it works on your phone.<\/p>\n<h1 id=\"10-toc-title\" class=\"betterdocs-content-heading\">Support Winet Voicetec Solutions AG<\/h1>\n<p>For support inquiries or technical assistance, our VoIP engineers are available to assist you during our business hours.<\/p>\n<h2 id=\"11-toc-title\" class=\"betterdocs-content-heading\">Service Period<\/h2>\n<p>Proactive, staffed operational support is available during business hours (AZ) on business days from Monday through Friday (excluding holidays) from 8:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:00 p.m. During other times (OT), the optional on-call service is available.<\/p>\n<h2 id=\"12-toc-title\" class=\"betterdocs-content-heading\">Coordinates<\/h2>\n<p>You can contact our Customer Service as follows:<\/p>\n<ul>\n<li>Email service@winet.ch (to open a ticket)<\/li>\n<li>Residential Customers 0900 66 3932 (CHF 2.50\/min)<\/li>\n<li>Business Customers +41 56 520 20 00<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Acrobits Groundwire Konfiguration SoftPhone &nbsp; Autor: Sandro Coti \/ Jeffrey  &#8230;<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-3609","docs","type-docs","status-publish","hentry","doc_category-konfiguration-telefone"],"acf":[],"year_month":"2026-11","word_count":834,"total_views":"29","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin-unmwoaed","author_nicename":"admin-unmwoaed","author_url":"https:\/\/www.winet.ch\/en\/author\/admin-unmwoaed\/"},"doc_category_info":[{"term_name":"Konfiguration Telefone","term_url":"https:\/\/www.winet.ch\/en\/wiki-category\/konfiguration-telefone\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Manual Groundwire SoftPhone - Winet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.winet.ch\/en\/support\/wiki\/manual-ground-wire\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manual Groundwire SoftPhone\" \/>\n<meta property=\"og:description\" content=\"Acrobits Groundwire Konfiguration SoftPhone &nbsp; 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