{"id":3609,"date":"2020-07-17T14:11:36","date_gmt":"2020-07-17T12:11:36","guid":{"rendered":"https:\/\/www.winet.ch\/?post_type=docs&#038;p=3609"},"modified":"2022-07-27T16:37:12","modified_gmt":"2022-07-27T14:37:12","password":"","slug":"manual-groundwire","status":"publish","type":"docs","link":"https:\/\/www.winet.ch\/en\/docs\/manual-groundwire\/","title":{"rendered":"Manual Groundwire SoftPhone"},"content":{"rendered":"<hr \/>\n<p style=\"text-align: center;\"><span style=\"color: #00ccff;\"><em><strong>Acrobits Groundwire<\/strong><\/em><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #00ccff;\"><em><strong>SoftPhone configuration<\/strong><\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">Author: Sandro Coti \/ Jeffrey Schmid<\/p>\n<p style=\"text-align: center;\"><strong>Version:<\/strong> 04 May 2022<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h1>introduction<\/h1>\n<p>This guide explains how to use the Groundwire app with your smartphone<\/p>\n<h1>Setup Groundwire hostedPBX Android<\/h1>\n<h2>SIP Channel<\/h2>\n<p>The first thing you will see when you start Groundwire is this menu. Press the 3 dots in the upper right corner and select Add Account. Here you will see \"New SIP account\" at the top. Click on it here as well.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-6816 alignnone\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png\" alt=\"\" width=\"270\" height=\"235\" srcset=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1-14x12.png 14w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1-80x70.png 80w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1-200x174.png 200w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png 215w\" sizes=\"(max-width: 270px) 100vw, 270px\" \/><\/p>\n<h1>Set up the SIP account Android<\/h1>\n<h2>SIP Account<\/h2>\n<p>Here you can see the configuration window. In the title you can enter the name of your account, for example Test123 or whatever. The username is the extension number that is defined on the hostedPBX. The password is the password you have set on the hostedPBX. The domain is the place where the client should register(hostedPBX). Here you can take the name of the system or the IP address. Both work exactly the same. If you do not have this information, contact your IT service provider or write us a mail to <a href=\"mailto:customer.service@winet.ch\">customer.service@winet.ch<\/a><u>.<\/u> Please write in the mail from which company you are or the customer number if available. A callback number and which internal number you want to register.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6818\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild2.jpg\" alt=\"\" width=\"270\" height=\"358\" srcset=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild2-9x12.jpg 9w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild2-53x70.jpg 53w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild2-200x265.jpg 200w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild2.jpg 216w\" sizes=\"(max-width: 270px) 100vw, 270px\" \/><\/p>\n<h2>Advanced settings<\/h2>\n<p>Press Advanced Settings at the bottom. Here you need to make several configurations. IOS and Android are not exactly the same, but below you will find a list of the<\/p>\n<p>necessary configurations that need to be set.<\/p>\n<p><strong>Android <\/strong><\/p>\n<p>Under \"Advanced settings<\/p>\n<ul>\n<li>Incoming call \u2192 Standard<\/li>\n<li>-Enable video calls\u2192 Off<\/li>\n<li>-codecs for WiFi \u2192 Move G.711 u-law to disabled codecs, Prio 1: G.711 a-law, Prio 2: G.722<\/li>\n<li>-Codecs for 3G \u2192 Move G.711 u-law to disabled codecs, Prio 1: G.711 a-law, Prio 2: G.722 -Enable video calls \u2192 Off<\/li>\n<li>-Auth. Define user name = Enter subscriber\/internal, BSP: 311 Under \"NAT traversal\".<\/li>\n<li>Force private IP \u2192 Off<\/li>\n<li>Keep Alive Period \u2192 20<\/li>\n<\/ul>\n<h1>Setup Groundwire hostedPBX IOS<\/h1>\n<h2>SIP Channel<\/h2>\n<p>The first thing you will see when you start Groundwire is this menu. Press the gear in the upper right corner and select Accounts. Press the + as shown below and then press General SIP Account.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6819\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3.png\" alt=\"\" width=\"650\" height=\"390\" srcset=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3-18x12.png 18w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3-117x70.png 117w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3-200x120.png 200w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3-300x180.png 300w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3-400x240.png 400w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild3.png 598w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/p>\n<h2>SIP Account<\/h2>\n<p>Here you can see the configuration window. In the title you can enter the name of your account, for example Test123 or whatever. The username is the extension number that is defined on the hostedPBX. The password is the password you have set on the hostedPBX. The domain is the place where the client should register (hostedPBX). Here you can take the name of the system or the IP address. Both work exactly the same. If you do not have this information, contact your IT service provider or write us a mail to <a href=\"mailto:customer.service@winet.ch\">customer.service@winet.ch<\/a><u>.<\/u> \u00a0Please write in the mail from which company you are or the customer number if available. A callback number and which internal number you want to register.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6820\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild4.jpg\" alt=\"\" width=\"270\" height=\"416\" srcset=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild4-8x12.jpg 8w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild4-45x70.jpg 45w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild4-195x300.jpg 195w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild4-200x308.jpg 200w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild4.jpg 230w\" sizes=\"(max-width: 270px) 100vw, 270px\" \/><\/p>\n<h2>Expert settings Settings<\/h2>\n<p>Press Advanced Settings at the bottom. Here you will need to set several configurations. IOS and Android are not exactly the same but below you will find a list of the necessary configurations that need to be set.<\/p>\n<p><strong>IOS <\/strong><\/p>\n<p>Under \"Expert Settings\":<\/p>\n<ul>\n<li>Codecs for WiFi \u2192 Move G.711 u-law to disabled codecs, Prio. 1: G.711 a-law, Prio 2: G.722<\/li>\n<li>Codecs for 3G \u2192 Move G.711 u-law to disabled codecs, Prio 1: G.711 a-law, Prio 2: G.722<\/li>\n<li>Enable video calls \u2192 Off<\/li>\n<li>Define user name = Enter participant\/internal, BSP: 311<\/li>\n<\/ul>\n<p>Under \"NAT Traversal<\/p>\n<ul>\n<li>Force private IP \u2192 Off<\/li>\n<li>Keep Alive Period \u2192 20<\/li>\n<\/ul>\n<h1>Push Server<\/h1>\n<h2>Push Server Enable<\/h2>\n<p>If you want to use the push service, you have to send a mail to the Customer Service. The mail is <u>customer.service@winet.ch<\/u>. Write us a short mail, preferably with the customer number, which extension you have configured, what kind of cell phone you use, e.g. IPhone, Samsung etc... We will then activate the push service for you.<\/p>\n<h1>Important information<\/h1>\n<h2>Multiple registration<\/h2>\n<p>Not all hPBX support multiple registration. Ayrix hPBX supports multiple registration from version 5.0.<\/p>\n<p>If you are unsure whether multiple registration is possible for you, please feel free to contact us at any time on <a href=\"mailto:customer.service@winet.ch\">customer.service@winet.ch<\/a> contact<\/p>\n<h1>Display format<\/h1>\n<p>This is a setting of the phone and not of the app itself. Each phone has its own setting here. There are also differences in Android models. A Samsung and a Xiaomi are similar, but not exactly the same. Here you have to research yourself how it works on your phone.<\/p>\n<h1 id=\"10-toc-title\" class=\"betterdocs-content-heading\">Support Winet Voicetec Solutions AG<\/h1>\n<p>For support requests or technical assistance, our VoIP engineers are available according to our service hours.<\/p>\n<h2 id=\"11-toc-title\" class=\"betterdocs-content-heading\">Service time<\/h2>\n<p>Proactive manned operational support is available during working hours (AZ) on working days from Monday to Friday (excluding holidays) in the period from 08h00 to 12h00 and 13h30 to 17h00. During the other times (IP) the optional on-call service is available<\/p>\n<h2 id=\"12-toc-title\" class=\"betterdocs-content-heading\">Coordinates<\/h2>\n<p>You can reach our Customer Service as follows:<\/p>\n<ul>\n<li>eMail service@winet.ch (ticket opening)<\/li>\n<li>Private customers 0900 66 3932 (CHF 2.50\/min)<\/li>\n<li>Business customers +41 56 520 20 00<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Acrobits Groundwire Konfiguration SoftPhone &nbsp; Autor: Sandro Coti \/ Jeffrey Schmid Version: 04. Mai 2022 &nbsp; Einf\u00fchrung In dieser Anleitung  [&#8230;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"doc_category":[59],"doc_tag":[],"class_list":["post-3609","docs","type-docs","status-publish","hentry","doc_category-konfiguration-telefone"],"acf":[],"year_month":"2026-05","word_count":834,"total_views":"7733","reactions":{"happy":"0","normal":"0","sad":"4"},"author_info":{"name":"Daniel Maier","author_nicename":"windama","author_url":"https:\/\/www.winet.ch\/en\/author\/windama\/"},"doc_category_info":[{"term_name":"Konfiguration Telefone","term_url":"https:\/\/www.winet.ch\/en\/docs-category\/konfiguration-telefone\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Manual Groundwire SoftPhone | Winet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.winet.ch\/en\/docs\/manual-groundwire\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manual Groundwire SoftPhone\" \/>\n<meta property=\"og:description\" content=\"Acrobits Groundwire Konfiguration SoftPhone &nbsp; Autor: Sandro Coti \/ Jeffrey Schmid Version: 04. Mai 2022 &nbsp; Einf\u00fchrung In dieser Anleitung [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.winet.ch\/en\/docs\/manual-groundwire\/\" \/>\n<meta property=\"og:site_name\" content=\"Winet\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-27T14:37:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/\",\"name\":\"Manual Groundwire SoftPhone | Winet\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/Bild1.png\",\"datePublished\":\"2020-07-17T12:11:36+00:00\",\"dateModified\":\"2022-07-27T14:37:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/Bild1.png\",\"contentUrl\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/Bild1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/manual-groundwire\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.winet.ch\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/www.winet.ch\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Manual Groundwire SoftPhone\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/\",\"name\":\"Winet\",\"description\":\"The VoIP Professionals.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.winet.ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Manual Groundwire SoftPhone | Winet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.winet.ch\/en\/docs\/manual-groundwire\/","og_locale":"en_US","og_type":"article","og_title":"Manual Groundwire SoftPhone","og_description":"Acrobits Groundwire Konfiguration SoftPhone &nbsp; Autor: Sandro Coti \/ Jeffrey Schmid Version: 04. Mai 2022 &nbsp; Einf\u00fchrung In dieser Anleitung [...]","og_url":"https:\/\/www.winet.ch\/en\/docs\/manual-groundwire\/","og_site_name":"Winet","article_modified_time":"2022-07-27T14:37:12+00:00","og_image":[{"url":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.winet.ch\/docs\/manual-groundwire\/","url":"https:\/\/www.winet.ch\/docs\/manual-groundwire\/","name":"Manual Groundwire SoftPhone | Winet","isPartOf":{"@id":"https:\/\/www.winet.ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.winet.ch\/docs\/manual-groundwire\/#primaryimage"},"image":{"@id":"https:\/\/www.winet.ch\/docs\/manual-groundwire\/#primaryimage"},"thumbnailUrl":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png","datePublished":"2020-07-17T12:11:36+00:00","dateModified":"2022-07-27T14:37:12+00:00","breadcrumb":{"@id":"https:\/\/www.winet.ch\/docs\/manual-groundwire\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.winet.ch\/docs\/manual-groundwire\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.winet.ch\/docs\/manual-groundwire\/#primaryimage","url":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png","contentUrl":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/Bild1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.winet.ch\/docs\/manual-groundwire\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.winet.ch\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/www.winet.ch\/docs\/"},{"@type":"ListItem","position":3,"name":"Manual Groundwire SoftPhone"}]},{"@type":"WebSite","@id":"https:\/\/www.winet.ch\/#website","url":"https:\/\/www.winet.ch\/","name":"Winet","description":"The VoIP Professionals.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.winet.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs\/3609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/comments?post=3609"}],"version-history":[{"count":0,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs\/3609\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/media?parent=3609"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/doc_category?post=3609"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=3609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}