{"id":3667,"date":"2020-07-17T15:34:05","date_gmt":"2020-07-17T13:34:05","guid":{"rendered":"http:\/\/&amp;p=3667"},"modified":"2020-07-17T15:34:05","modified_gmt":"2020-07-17T13:34:05","password":"","slug":"voxgate-hosted-pbx-quick-guide","status":"publish","type":"docs","link":"https:\/\/www.winet.ch\/en\/support\/wiki\/quickguide-voxgate-hostedpbx\/","title":{"rendered":"Quick Guide to voxGate \/ hostedPBX"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Introduction<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">This guide explains how to configure your voxGate or hostedPBX.\u00a0To ensure a smooth setup, we recommend that you first gather all the necessary information and then follow this guide.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Preparations<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Proper preparation will make setting up your phone system much easier.\u00a0That\u2019s why we recommend clarifying the following points with your employees in advance. Once you have the information listed below, you can begin configuring the phone system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Create a Numbering Plan\/User List<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each user on the phone system has their own internal extension number, which must be at least two digits long and may not begin with a 0.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you use three-digit internal numbers, we recommend starting with 200 to avoid conflicts with emergency numbers (112, 117, 118, 144).\u00a0This will give you flexibility if you want to expand your system later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When assigning passwords, be sure to follow the security requirements: at least 8 characters long<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">at least one uppercase and one lowercase letter, and at least one number<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>201<\/td>\n<td>044 XXX XX 01<\/td>\n<td>044 XXX XX 00<\/td>\n<td>Max Muster<\/td>\n<td>Snom 720<\/td>\n<td>SUP, HRN<\/td>\n<\/tr>\n<tr>\n<td>202<\/td>\n<td>044 XXX XX 02<\/td>\n<td>044 XXX XX 00<\/td>\n<td>Fritz Muster<\/td>\n<td>Gigaset C510<\/td>\n<td>HRN<\/td>\n<\/tr>\n<tr>\n<td>203<\/td>\n<td>044 XXX XX 03<\/td>\n<td>044 XXX XX 00<\/td>\n<td>Leo Mustermann<\/td>\n<td>Yealink TG-46<\/td>\n<td>SUP<\/td>\n<\/tr>\n<tr>\n<td>204<\/td>\n<td>044 XXX XX 04<\/td>\n<td>044 XXX XX 00<\/td>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>205<\/td>\n<td>044 XXX XX 05<\/td>\n<td>044 XXX XX 00<\/td>\n<\/tr>\n<tr>\n<td>206<\/td>\n<td>044 XXX XX 06<\/td>\n<td>044 XXX XX 00<\/td>\n<\/tr>\n<tr>\n<td>207<\/td>\n<td>044 XXX XX 07<\/td>\n<td>044 XXX XX 00<\/td>\n<\/tr>\n<tr>\n<td>208<\/td>\n<td>044 XXX XX 08<\/td>\n<td>044 XXX XX 00<\/td>\n<\/tr>\n<tr>\n<td>209<\/td>\n<td>044 XXX XX 09<\/td>\n<td>044 XXX XX 00<\/td>\n<\/tr>\n<tr>\n<td>210<\/td>\n<td>044 XXX XX 10<\/td>\n<td>044 XXX XX 00<\/td>\n<\/tr>\n<tr>\n<td>211<\/td>\n<td>044 XXX XX 11<\/td>\n<td>044 XXX XX 00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Create a Flowchart<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With a flowchart, even someone with no technical background can map out the desired sequence of a phone call. Such a chart makes setting up the phone system much easier.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-3680\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image-5.png\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">yellow = voxManager menu item<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Register Participants<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">The first step is to add the participants to the phone system. To do this, simply go to \u00abUsers\u00bb and then click \"Add User.\".<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend that you start by creating only the individual users; you can configure each user's detailed settings later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Three fields are required here:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Extension: internal phone number<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Password: Required for logging in and registering phones. Name: Name for the extension<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-3681\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image-6.png\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Don't forget to save the registered users at the very bottom of the page!<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Announcement Scripts<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Record\/Upload an Announcement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To record a message for the phone, you must first create a system recording. You can find this under System\/Sound Files\/System Recordings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you've created a system record, you can manage it.\u00a0You can either upload a file by clicking \u00abSelect File\u00bb under \u00abUpload,\u00bb or record a new announcement.\u00a0To do this, enter your extension under \u201cRecord\u201d to then receive a call from the system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-3688\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image.jpeg\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Now you can record and listen to the message on the phone. If you're satisfied with it, you can save it by pressing the \u00ab9\u00bb key.\u00a0To save it permanently, it\u2019s important to click \u00abSave\u00bb at the bottom of the system again.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Enter Ring Groups<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Ring groups are used to ensure that multiple phones ring simultaneously when a call comes in. These groups are created under \"System\/Ring Group.\".<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each group has its own internal extension number, so when assigning numbers, make sure to leave enough space between the users' internal extension numbers and the groups.\u00a0This will help avoid complications later on when adding new users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you create different groups with the same participants, we recommend setting a CID prefix. This prefix is automatically added to the phone number when someone calls this group. In the example below, an incoming call would display HRN&gt;0564704626.\u00a0This way, you\u2019ll know which number the caller dialed even before answering the call.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/f9cef562-0412-4085-9871-450f96b331c5\" width=\"394\" height=\"248\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Important: Make sure to set a sufficiently long timeout for the group. As soon as the timeout is reached, the caller will be disconnected. If no disconnection is specified, the call will be terminated!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Involve users<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To add a user to a group, first click the user icon:<img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/bbde183f-95ba-48ca-ae70-9fe4b6a9bb6b\" width=\"11\" height=\"11\" \/><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now you can simply move the desired users to the right side and save the configuration. External numbers (cell phones, etc.) can be added in a separate tab.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/5bc56d3f-87b5-45b3-be45-34e4f28322c3\" width=\"357\" height=\"208\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Calendar<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">To forward incoming calls to other destinations at specific times, use the \"Time Conditions\" feature, which can be found under \"System\/Time Conditions.\".<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/ec785505-468b-4f93-ba18-994440a32300\" width=\"398\" height=\"207\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">First, create a calendar and specify what should happen to the call if no times are defined. Often, the call is routed to an answering machine (voicemail) in this case.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can edit the scheduling settings for call forwarding by clicking on them or on an empty area.\u00a0Use the repeat function so you only have to set the regular business hours once.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/06bc991c-7ea3-41b8-8445-3af716ea0983\" alt=\"\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Define Phone Number Assignment (Inbound Routes)<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Now that the basic framework of the system has been configured, the phone numbers need to be assigned. Once the numbers have been entered, the system will be accessible from outside.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Three points are needed here:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Name<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DID (phone number to be reachable for incoming calls, in national format) Destination (routing based on: time conditions\/ring group)<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/9d1b31c5-0273-4495-94a8-df1f897a7d3c\" width=\"398\" height=\"190\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Detailed Settings for Participants<\/h1>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/8ab42600-1b39-4e00-8009-d999fc6f9822\" width=\"397\" height=\"505\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, you can configure the detailed settings for each participant. Since all users already exist, you now have the option to apply the settings to all of them at once.\u00a0To do this, click the \u00abApply Settings to Others\u00bb button. Then select the options you want to adjust for multiple participants.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Internal\/External Participants<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">internal<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the system, you may be able to connect your phones directly to your system via LAN; in this case, the \u00abNetwork Address Translation (NAT)\u00bb option must be disabled.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/96bb7ee6-7e58-44b2-94e3-5f7eca0249ed\" width=\"371\" height=\"36\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">For internal devices, you can use the Plug\u2019n\u2019Play option, which makes setup easy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">external<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If participants are logging in from an external network, the NAT option must be enabled to allow registration. This is the case, for example, with all hosted PBXs.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/ea0a881f-84b6-4fc8-9d0e-7b123b167b63\" width=\"371\" height=\"36\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Set Up Direct Dialing\/Caller ID<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can display a separate phone number for each individual user and define direct dial numbers. To do this, go to \u00abTrunks\u00bb for the user. Enter the number to be displayed in the CID field. The DID field is for direct dialing. No inbound routes are required for these direct dials!<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/6d9578a8-30b7-4683-beba-571e1d5c9463\" width=\"397\" height=\"114\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Drops<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can treat dropped calls differently for internal and external callers. To do this, go to \"Ext. Settings\" under \"User.\".<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the example below, internal calls are not forwarded.\u00a0If someone calls the user\u2019s direct extension and the call is not answered within 20 seconds, the caller is routed to the \u00abMain Number\u00bb ring group. If the user is busy, the call is routed to voicemail.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/dd684805-7c54-481b-b72e-1679ab701218\" width=\"385\" height=\"177\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Set Up CID Prefixes<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">CID prefixes are a useful tool for identifying incoming calls. A prefix allows you to identify the caller before answering the call.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In detail<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the example below, a call from \u00ab056 470 46 26\u00bb would appear on the phone\u2019s display as \u00abHRN&gt;0564704626.\u00bb\u00a0This way, you know right away that the caller dialed via the main number.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/1f11bbc6-31a2-48ed-ac5f-137d00d310a4\" width=\"426\" height=\"199\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Prefixes can be configured under \"Route\/Inbound\" for the respective inbound routes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Based on<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have the option to display specific phone numbers\u2014using area codes that you define. This is a particularly useful feature for call centers, as the person receiving the call sees a local number from the surrounding area.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Global<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under \"Route\/Area Code CID,\" you can enter the country and regional area codes for the areas where you have phone numbers.\u00a0For the \u201cCurrent Country Code,\u201d enter the country code for the country where the phone system is used.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/d0f91c45-b85e-44d3-a587-b4661e84fffc\" width=\"396\" height=\"301\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">User<\/h3>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/0526c588-8e39-4fbb-8c43-6ace61026e20\" width=\"395\" height=\"185\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once the area codes have been entered under \"Route,\" you can define additional settings for each user individually.\u00a0If the feature is enabled for a user, you can enter the phone numbers to be displayed in international format.\u00a0The system will then automatically display the entered number when a call is made to such an area code region.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Music on Hold<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">You have the option to customize your on-hold music however you like. You can choose a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">.Upload an .mp3 file to the system, which will then play while a caller is on hold. Alternatively, you can also add an online radio stream.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can find the Music on Hold settings under System\/Sound Files\/Music on Hold.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/37616cae-5288-4be3-a8ec-628b38dcc886\" width=\"396\" height=\"351\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Upload Files<\/h2>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/0f633f8b-425c-4bb1-bfa3-d80e97db3213\" width=\"360\" height=\"43\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To upload an .mp3 file, select the desired file using \u00abSelect File.\u00bb Then click \"Save\" and wait until the file has been uploaded.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Legal Information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that you are not automatically permitted to play just any song on your phone system.\u00a0Depending on the track, fees may apply through SUISA for this. For more detailed information on this topic, it\u2019s best to contact SUISA directly:<\/p>\n\n\n\n<figure class=\"wp-block-embed\">\n<div class=\"wp-block-embed__wrapper\">http:\/\/www.suisa.ch\/de\/kunden\/branche\/verkauf-gewerbe\/<\/div>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">From the link above, select \"Background Music \/ Music on Hold.\".<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add an online radio station<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To add an online radio station, enter the station's link in the \"IP Address\" field. To keep track of the different radio stations, you can name the link.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/3c5f7d49-6936-4228-b2c3-ccbb5183591c\" width=\"369\" height=\"50\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Include Files\/Radio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the desired files or music radio stations have been added to the system, they still need to be integrated so they can be played.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The easiest way to do this is to edit the \"Default\" group so you don't have to make any adjustments in the user settings. To do this, click the music icon in the \"Default\" group.\u00a0Now add the music or online radio to the group by clicking the \"+\" button.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/4006d77f-5e4a-474a-a12b-3ccdcfec8acc\" width=\"382\" height=\"284\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h1 class=\"wp-block-heading\">Create an IVR<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">To create a phone menu with various options, use the IVR (Interactive Voice Response) module. You can find it under System\/IVR.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/b92c8a30-cc9a-439f-8fa2-dfb787b9c8e9\" width=\"395\" height=\"203\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once you've created an IVR, click the \u00abManage Actions\u00bb icon:<img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/c6951178-a9a8-47ad-9086-9c8dad4afdfd\" width=\"12\" height=\"12\" \/>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Create Submenus<\/h2>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/5257751d-6a1a-4b99-a7cd-e7f3da3397d2\" width=\"382\" height=\"135\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To create submenus, click the \u00ab+\u00bb icon on the left side.\u00a0Give the menu a name at step two in the screenshot below. Then save it at step three.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Manage Promotions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an IVR has been created, you must then configure what should happen with the call. Below is an example of a menu option that allows callers to choose between different departments.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/809c5b04-f694-49fb-9869-18e7e8493eb8\" width=\"379\" height=\"123\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/0b412331-4d84-472c-b7ae-2c45018b99e8\" width=\"379\" height=\"99\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/c36375a5-b618-451c-8c06-e73ea79f41bd\" width=\"379\" height=\"127\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once the structure has been configured, you still need to define the additional submenu items. To do this, click the \u00ab+\u00bb icon on the left side.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Legend<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">playfile Plays a sound file<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">playfile_key Plays a sound file and waits for a numeric input playfile_string Plays a soundfile and waits for a multi-digit input rec_file   Records the conversation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">destination: Definition of a drop target<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">goto_ivr Transfer to another IVR\/submenu get_key     waits for a digit to be entered get_string     waits for a multi-digit entry<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">loop Repeats the entire sequence<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Backup<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">To back up the system's current configuration, we recommend that you create a backup regularly. To do so, simply go to System\/Backup.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/53f11433-2efc-4950-99a2-e97af4ecda29\" width=\"399\" height=\"116\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend that you create a backup before making any planned changes.\u00a0If you need to restore the system to a previous state, you can restore a backup by clicking the arrow icon.\u00a0Use the down arrow to download the desired backup to your PC.If your backup takes a long time, you also have the option to save only the system settings (without call recordings, system announcements, and voicemail files).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Local Backup<\/h2>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/a86b819f-a652-4bd1-a323-8f69c5d4a516\" width=\"273\" height=\"237\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">By default, a local backup of the system is set up.\u00a0With these backups, you can restore your system to a previous, functioning state if you made a mistake during configuration.\u00a0For security reasons, we recommend backing up the local backup to a computer so that, in the event of a system failure, the settings can be transferred to another system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FTP Backup<\/h2>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/9bf5b447-1067-45a9-a005-ecbfb6d646d2\" width=\"282\" height=\"204\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You also have the option to save a backup directly to an external FTP server. To do this, enter the required user credentials and the server address under \"FTP Configuration.\"\u00a0To verify the configuration, there is an FTP connection test below. This will tell you whether the system can save the backup to the specified path.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Provisioning Wizard<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">The Provisioning Wizard helps you set up the phones and users on your phone system.\u00a0With this tool, you can preconfigure the phones without having to remove them from their original packaging.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/df8deeb6-dcab-4190-b688-e4ee0469a153\" width=\"398\" height=\"249\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can find the wizard under Wizard\/Configuration:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Using the Wizard<\/h2>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/cb8ade24-967c-440c-892d-80e03ec452b8\" width=\"393\" height=\"72\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Start the wizard by clicking the \u00abConfiguration Wizard &gt;&gt;\u00bb button. You will then see an overview of the users currently set up in your phone system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Entering MAC Addresses<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If all users have already been added, you can enter the MAC addresses of the phones for each user in the list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can find the MAC addresses on the packaging or on the back of your phone.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/ace53bd9-a2fb-403a-b4fb-9a086575fd75\" width=\"397\" height=\"78\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once the MAC addresses have been entered, you can define the settings for the phone by clicking \"N\/A\" under \"Configuration.\".<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/35202f37-387f-450c-b0f5-fdd9084fb79d\" width=\"397\" height=\"71\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In the configuration, select the manufacturer of your phones. Then select the model, firmware version, and configuration group.\u00a0Finally, enter your myWinet customer number in the corresponding field.<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<\/tr>\n<tr>\n<td>\u00a0<\/td>\n<td><img decoding=\"async\" src=\"blob:https:\/\/www.winet.ch\/e2bff37a-fdc9-4e9f-abeb-b4aa0ea2d261\" width=\"397\" height=\"107\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once this has been saved, the phones and users are already fully set up. As soon as you connect a phone with the corresponding MAC address to an Internet connection, the appropriate configuration is automatically loaded. Just plug it in and start making calls!<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Support Winet Voicetec Solutions AG<\/h1>\n<p>For support inquiries or technical assistance, our VoIP engineers are happy to assist you during our business hours.<\/p>\n<h2>Service Period<\/h2>\n<p>Proactive, staffed operational support is available during business hours (AZ) on business days from Monday through Friday (excluding holidays) from 8:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:00 p.m. During other times (OT), the optional on-call service is available.<\/p>\n<h2>Coordinates<\/h2>\n<p>You can contact our Customer Service as follows:<\/p>\n<ul>\n<li>Email customer.service@winet.ch (to open a ticket)<\/li>\n<li>Residential Customers 0900 66 3932 (CHF 2.50\/min)<\/li>\n<li>Business Customers +41 56 520 20 00<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Einf\u00fchrung In\u00a0dieser Anleitung\u00a0wird\u00a0Ihnen\u00a0erkl\u00e4rt,\u00a0wie Sie\u00a0Ihre\u00a0voxGate bzw.\u00a0Ihre\u00a0hostedPBX\u00a0konfigurieren\u00a0k\u00f6nnen.\u00a0Um\u00a0eine reibungslose Konfiguration\u00a0sicherzustellen\u00a0empfehlen\u00a0wir\u00a0als\u00a0erstes\u00a0alleben\u00f6tigten\u00a0Daten\u00a0zu\u00a0sammeln\u00a0um\u00a0anschliessend\u00a0dieser\u00a0Anleitung\u00a0zu\u00a0folgen. Vorbereitungen Eine\u00a0gute\u00a0Vorbereitung\u00a0erleichtert Ihnen\u00a0die  &#8230;<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[41],"doc_tag":[],"class_list":["post-3667","docs","type-docs","status-publish","hentry","doc_category-telefonie-systeme-winet"],"acf":[],"year_month":"2026-11","word_count":2205,"total_views":"34","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin-unmwoaed","author_nicename":"admin-unmwoaed","author_url":"https:\/\/www.winet.ch\/en\/author\/admin-unmwoaed\/"},"doc_category_info":[{"term_name":"Telefonie-Systeme Winet","term_url":"https:\/\/www.winet.ch\/en\/wiki-category\/telefonie-systeme-winet\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Quickguide voxGate \/ hostedPBX - Winet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.winet.ch\/en\/support\/wiki\/voxgate-hosted-pbx-quick-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quickguide voxGate \/ hostedPBX\" \/>\n<meta property=\"og:description\" content=\"Einf\u00fchrung In\u00a0dieser Anleitung\u00a0wird\u00a0Ihnen\u00a0erkl\u00e4rt,\u00a0wie Sie\u00a0Ihre\u00a0voxGate bzw.\u00a0Ihre\u00a0hostedPBX\u00a0konfigurieren\u00a0k\u00f6nnen.\u00a0Um\u00a0eine reibungslose Konfiguration\u00a0sicherzustellen\u00a0empfehlen\u00a0wir\u00a0als\u00a0erstes\u00a0alleben\u00f6tigten\u00a0Daten\u00a0zu\u00a0sammeln\u00a0um\u00a0anschliessend\u00a0dieser\u00a0Anleitung\u00a0zu\u00a0folgen. Vorbereitungen Eine\u00a0gute\u00a0Vorbereitung\u00a0erleichtert Ihnen\u00a0die ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.winet.ch\/en\/support\/wiki\/voxgate-hosted-pbx-quick-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Winet\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image-5.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"398\" \/>\n\t<meta property=\"og:image:height\" content=\"269\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"19 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/\",\"name\":\"Quickguide voxGate \\\/ hostedPBX - Winet\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/image-5.png\",\"datePublished\":\"2020-07-17T13:34:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/image-5.png\",\"contentUrl\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/image-5.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/quickguide-voxgate-hostedpbx\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.winet.ch\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/www.winet.ch\\\/wiki-sgdnckyfnvgdfhye\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Quickguide voxGate \\\/ hostedPBX\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/\",\"name\":\"Winet\",\"description\":\"The VoIP Professionals\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.winet.ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Quick Guide to voxGate \/ hostedPBX - Winet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.winet.ch\/en\/support\/wiki\/voxgate-hosted-pbx-quick-guide\/","og_locale":"en_US","og_type":"article","og_title":"Quickguide voxGate \/ hostedPBX","og_description":"Einf\u00fchrung In\u00a0dieser Anleitung\u00a0wird\u00a0Ihnen\u00a0erkl\u00e4rt,\u00a0wie Sie\u00a0Ihre\u00a0voxGate bzw.\u00a0Ihre\u00a0hostedPBX\u00a0konfigurieren\u00a0k\u00f6nnen.\u00a0Um\u00a0eine reibungslose Konfiguration\u00a0sicherzustellen\u00a0empfehlen\u00a0wir\u00a0als\u00a0erstes\u00a0alleben\u00f6tigten\u00a0Daten\u00a0zu\u00a0sammeln\u00a0um\u00a0anschliessend\u00a0dieser\u00a0Anleitung\u00a0zu\u00a0folgen. Vorbereitungen Eine\u00a0gute\u00a0Vorbereitung\u00a0erleichtert Ihnen\u00a0die ...","og_url":"https:\/\/www.winet.ch\/en\/support\/wiki\/voxgate-hosted-pbx-quick-guide\/","og_site_name":"Winet","og_image":[{"width":398,"height":269,"url":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image-5.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"19 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/","url":"https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/","name":"Quick Guide to voxGate \/ hostedPBX - Winet","isPartOf":{"@id":"https:\/\/www.winet.ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/#primaryimage"},"image":{"@id":"https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/#primaryimage"},"thumbnailUrl":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image-5.png","datePublished":"2020-07-17T13:34:05+00:00","breadcrumb":{"@id":"https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/#primaryimage","url":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image-5.png","contentUrl":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/07\/image-5.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.winet.ch\/support\/wiki\/quickguide-voxgate-hostedpbx\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.winet.ch\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/www.winet.ch\/wiki-sgdnckyfnvgdfhye\/"},{"@type":"ListItem","position":3,"name":"Quickguide voxGate \/ hostedPBX"}]},{"@type":"WebSite","@id":"https:\/\/www.winet.ch\/#website","url":"https:\/\/www.winet.ch\/","name":"Winet","description":"The VoIP Professionals","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.winet.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs\/3667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/comments?post=3667"}],"version-history":[{"count":0,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs\/3667\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/media?parent=3667"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/doc_category?post=3667"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=3667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}