{"id":3692,"date":"2020-07-20T10:02:23","date_gmt":"2020-07-20T08:02:23","guid":{"rendered":"http:\/\/&p=3692"},"modified":"2020-07-20T10:02:23","modified_gmt":"2020-07-20T08:02:23","password":"","slug":"configuration-and-use-of-voxmanager","status":"publish","type":"docs","link":"https:\/\/www.winet.ch\/en\/support\/wiki\/konfiguration-verwendung-voxmanagers\/","title":{"rendered":"Configuring and Using voxManager"},"content":{"rendered":"

Introduction<\/h1>\n\n\n\n

VoIP \u2013 Your New Communication Technology<\/h2>\n\n\n\n

Congratulations! You are now using a complete VoIP communication system. But what is VoIP, where does it come from, and what does it mean? We\u2019d like to briefly answer these questions for you.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

VoIP, or Voice over IP, means that your telecommunications now operate over your IP network (Internet Protocol) and, therefore, over your internal network.\u00a0You have followed the opinion of many experts who see VoIP not just as an alternative but as the future of telecommunications. Below is a diagram of an IP network:<\/p>\n\n\n\n

The History of VoIP<\/h2>\n\n\n\n

VoIP actually originated with traditional telephony over a hundred years ago.\u00a0In 1862, physicist Philip Reis developed a device for transmitting sound, which Alexander Graham Bell later refined.\u00a0In 1876, he filed a patent for the telephone with the Patent Office. In 1877, he founded the Bell Telephone Association, which we know today as AT&T. Telephony evolved from the telegraph (Morse code) to simple wired direct connections (peer-to-peer) and eventually to ISDN (1995), which is still a peer-to-peer connection.\u00a0In 1966, development began<\/p>\n\n\n\n

to connect computers, which later gave rise to the Internet.\u00a0In 1995, ISDN was commercialized; at the same time, the Israeli company VocalTec introduced IP telephony technology to the market, though it was limited to half-duplex\u00a0(radio) and limited to PCs. This was not successful, however, because data transfer rates and system resources were still too low (56 Kbit\/s and 64 Kbit\/s).<\/p>\n\n\n\n

In early 2000, the first free messaging apps with voice integration for end users (individuals) were released.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Thanks to ongoing development, faster and better system resources, and ever-faster data transmission, VoIP continued to evolve.\u00a0The best-known protocol was H.323, which, however, was heavily based on proprietary systems.\u00a0However, SIP (Session Initiation Protocol) gradually gained widespread acceptance because it is open and flexible. Your newly purchased voxGate is also based on the SIP standard.<\/p>\n\n\n\n

What's new\u2014compared to older telecommunications systems?<\/h2>\n\n\n\n

\u2026the simplicity! Your system is configured and customized using a GUI (Graphical User Interface). If you wish, you have many more options for configuring your voxGate yourself. Since there are no licensing restrictions, you can create and manage new users at any time.<\/p>\n\n\n\n

\u2026the complexity! In the past, all the intelligence was built right into the control center.<\/p>\n\n\n\n

The phone itself couldn't do anything on its own. As a result, the phones were dependent on the system. With voxGate, the intelligence is now integrated into both the phone and the system, making the system significantly more flexible and independent of the phone model.\u00a0Both can utilize these features. Thanks to open standards, it\u2019s also possible to integrate custom applications.<\/p>\n\n\n\n

Recommendations for Devices & Clients:\u00a0<\/strong>It is best to use only clients and devices approved by Winet. We would be happy to advise you on your selection.<\/p>\n\n\n\n

Network requirements?<\/h2>\n\n\n\n

Please note the following requirements, which must be met in order to operate your voxGate smoothly in your environment. On your internal network:<\/p>\n\n\n\n

n Each phone requires its own available IP address (DHCP or static assignment)<\/p>\n\n\n\n

Each phone call requires a bandwidth of approximately 87 Kbit\/s.\u00a0This means that on a 100 Mbit\/s network, approximately 1,149 calls can be made simultaneously, but no additional data transfer is possible.\u00a0We nevertheless recommend using switches with QoS (Quality of Service) that prioritize VoIP data. Each phone call requires a bandwidth of approximately 87 Kbit\/s.\u00a0This means that on a 100 Mbit\/s network, approximately 1,149 calls can be made simultaneously, but no further data transfer is possible.\u00a0We nevertheless recommend using switches with QoS (Quality of Service) that prioritize VoIP data.<\/p>\n\n\n\n

\u00a0<\/p>\n\n\n\n

n When operating multiple routed subnets, the following ports must be open on both sides (this also applies to NAT);<\/p>\n\n\n\n

n required for every phone call<\/p>\n\n\n\n

UDP 5060 (SIP \u2013 used for Winet's new billing system) UDP 10001\u201320000 (RTP)<\/p>\n\n\n\n

UDP 4569 (IAX2 \u2013 now used only for Winet's legacy billing system)<\/p>\n\n\n\n

TCP 80, so that users can see their own phone<\/p>\n\n\n\n

n PoE (Power over Ethernet) if you want to operate the SIP phones without an additional power supply.<\/p>\n\n\n\n

For operations to and from external locations via IP (making calls over Winet, remote maintenance, and external phones that need to register with voxGate):<\/p>\n\n\n\n

The Internet data line must include managed QoS (on both ends).<\/p>\n\n\n\n

The ports listed above must be open.\u00a0Remote Maintenance Recommendation: For remote maintenance, you can also open TCP port 22 (SSH) and bind it to our source IP address 212.47.191.70.\u00a0Also, set up a NAT route to voxGate. Winet will be happy to advise you on the requirements and provide you with a corresponding quote.<\/p>\n\n\n\n

Fax and VoIP<\/h2>\n\n\n\n

The new billing system supports the T.38 protocol. However, the ATA box must be registered directly with a dedicated server optimized for fax.<\/p>\n\n\n\n

Since faxes are sent via an analog signal, a clean transmission over the external (Internet) network can still be relatively unstable. Even the slightest delay in data packets causes the fax to abort. For legal reasons, it must do so.<\/p>\n\n\n\n

Whenever possible, faxes should be sent via a business line (ISDN, e.g., with the area code 9).<\/p>\n\n\n\n

Preparation for Installation<\/h1>\n\n\n\n

To ensure that you can complete the installation properly, you will need a few important tools. You will integrate the voxGate into the customer's existing network. Now you need to access the default address.<\/p>\n\n\n\n

Important Note:\u00a0<\/strong>The default IP address is 192.168.1.3<\/p>\n\n\n\n

Diagram of a grid integration:<\/h2>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00a0<\/p>\n\n\n\n

Recommended browser:\u00a0<\/strong>To ensure optimal performance, we recommend that you install the Firefox web browser. You can find it at the following address:\u00a0http:\/\/www.mozilla-<\/a>europe.org\/de\/products\/firefox\/<\/a><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Log in using the administrator credentials you provided when placing your order. If you did not specify an administrator, please contact our support team.<\/p>\n\n\n\n

The Modules<\/h1>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The system is divided into\u00a05 Main Modules\u00a0<\/strong>. Under each main module, you'll find additional submodules. You can configure the individual functions within the modules themselves.<\/p>\n\n\n\n

The Configuration Order<\/h2>\n\n\n\n

The modules are described in the order of the menu structure.\u00a0However, to ensure efficient configuration, you should follow the order listed below. In some cases, this is unavoidable, as certain parameters cannot be configured until the relevant modules are already in place.<\/p>\n\n\n\n

Recommended optimal order:<\/h4>\n\n\n\n

n System\/Network n System\/Hardware n Route\/Trunk<\/p>\n\n\n\n

n Route\/Trunk Sequence<\/p>\n\n\n\n

n Users \/ User<\/p>\n\n\n\n

n Distribution Groups<\/p>\n\n\n\n

n Appendix<\/p>\n\n\n\n

n remainder<\/p>\n\n\n\n

General Operation<\/h2>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The Help menu displays help text when you hover over it with the mouse pointer. You can\u00a0Help Texts\u00a0<\/strong>Turn it off by unchecking the box on the right under \"Explanations\" next to\u00a0\u00abHelp\u00a0<\/strong>\u00bbShow?\"\u00a0<\/strong>Remove.<\/p>\n\n\n\n

User<\/strong><\/h2>\n\n\n\n

The participant<\/h3>\n\n\n\n

Use the Users menu to set up new users and their roles. In the Users menu, under the Users submenu, go to\u00a0\u00abAdd User\u00bb:<\/strong><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00a0<\/p>\n\n\n\n

Settings: Add User:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Type<\/strong><\/td>\nField Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Required field<\/td>\nExtension<\/td>\nSubscriber's Internal Number<\/td>\n<\/tr>\n
Required field<\/td>\nPassword<\/td>\nParticipant's login password<\/td>\n<\/tr>\n
Required field<\/td>\nName<\/td>\n\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\nFirst Name<\/td>\n\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/strong>Rank<\/td>\nHere you can specify whether the user has administrator privileges or is a regular user. As a regular user, the user can only make limited changes to their own data using the configuration tool.<\/td>\n<\/tr>\n
\u00a0<\/td>\nPhotoUpload<\/td>\nThe photo should be 100x130px in size and must not exceed 20 KB. The file format must be .jpg.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

User Search<\/h3>\n\n\n\n

Enter the name or extension in the search field. The matching users will be selected automatically. The more digits or characters you enter, the more you narrow down the search:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The\u00a0active users\u00a0<\/strong>You'll see the following displayed in the Help menu on the right:<\/p>\n\n\n\n

For the desired user, go to\u00a0\u00abEdit\u00bb\u00a0<\/strong>with the corresponding icon<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Recommendation: User Editing:\u00a0<\/strong>When editing user records, get into the habit of always checking to make sure you're editing the correct user.<\/p>\n\n\n\n

Voicemail<\/h3>\n\n\n\n

Under the \"Voicemail\" menu item, you'll see the voicemails for the selected user. You can access them by\u00a0Click the play icon\u00a0<\/strong>Listen now. To enable a new voicemail message for a user, first click \"Enable\" and then click \"Save.\".<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Next, tap the \"Show\" menu item to display the voicemail options. Now you can\u00a0Set up voicemail:<\/strong><\/p>\n\n\n\n

Voicemail Settings<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Timeout<\/td>\nTime in seconds until voicemail becomes active<\/td>\n<\/tr>\n
Password<\/td>\nVoicemail password. You must enter this to listen to incoming voicemails.<\/td>\n<\/tr>\n
Number of messages<\/td>\nMaximum number of messages for the voicemail box<\/td>\n<\/tr>\n
Email Address<\/td>\nA message is sent to this address whenever a voicemail is received.<\/td>\n<\/tr>\n
Pager Email<\/td>\nCurrently disabled<\/td>\n<\/tr>\n
VM is occupied<\/td>\nThis also activates voicemail when the line is busy.<\/td>\n<\/tr>\n
Send attachment<\/td>\nsends the recorded message as a .wav file with the notification email<\/td>\n<\/tr>\n
Read the number aloud<\/td>\nreads the caller's number aloud when listening to voicemail<\/td>\n<\/tr>\n
Date and Time Announcements<\/td>\nreads aloud the date and time when the voicemail was received<\/td>\n<\/tr>\n
Confirm VM<\/td>\nallows the caller to edit their message after recording it<\/td>\n<\/tr>\n
Delete<\/td>\nAfter it is sent via email, the voicemail is deleted from the system<\/td>\n<\/tr>\n
Save<\/td>\nSaving the Settings<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

News:<\/h4>\n\n\n\n

Here you can listen to your voice messages or upload them in .wav format.\u00a0Important Note:\u00a0<\/strong>The .wav file must NOT be 800 Hz when uploaded.\u00a0Recommendations: Features of the .wav format:\u00a0<\/strong>16-bit, 44.1 kHz, stereo, PCM<\/p>\n\n\n\n

Messages can also be recorded directly over the phone. To access the menu, dial your own number on your phone (e.g., dial 47 on phone 47).<\/p>\n\n\n\n

Calendar<\/h3>\n\n\n\n

Under \"Calendar,\" you can integrate your calendar so that calls are automatically forwarded during your appointments.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nDesired Name<\/td>\n<\/tr>\n
Calendar URL<\/td>\nPaste the URL of your calendar here.<\/td>\n<\/tr>\n
Username<\/td>\nUsernames that you use for your calendar.<\/td>\n<\/tr>\n
Password<\/td>\nThe user's password for your calendar.<\/td>\n<\/tr>\n
Update Time<\/td>\nEnter the refresh interval for your calendar here.<\/td>\n<\/tr>\n
Add events until<\/td>\nSpecifies the time period within which deadlines must be met. This time is specified in minutes.<\/td>\n<\/tr>\n
Automatic Reminder<\/td>\nSet the number of minutes before the appointment you'd like to be reminded of it.<\/td>\n<\/tr>\n
Drop<\/td>\nHere, specify how you want to handle calls during appointments.<\/td>\n<\/tr>\n
Save<\/td>\nSaving the Settings<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Detour<\/h3>\n\n\n\n

In the \"Define Redirect\" menu, you define\u00a0participant-based\u00a0\u00a0<\/strong>Reroutes. To add a reroute, go to\u00a0\u00abAdd a new detour\u00bb:<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Configure redirection:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Status<\/td>\nEnable or Disable Redirect<\/td>\n<\/tr>\n
Timeframe<\/td>\nSet the time during which the redirect should be active. To enable it for 24 hours, select from 00:00 to 24:00.<\/td>\n<\/tr>\n
Selection Days<\/td>\nSpecifying the days on which the detour should be active<\/td>\n<\/tr>\n
Name<\/td>\nName of the Redirect Profile<\/td>\n<\/tr>\n
Speed Dial<\/td>\nSet a number from 1 to 9 to enable or disable call forwarding on the phone using the code #+number.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Redirect Drop:<\/h4>\n\n\n\n

The redirection destination is specified in the \"Drop-off\" field:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Settings for Redirect and Drop:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Callback<\/td>\nThe call is disconnected; the system automatically calls back<\/td>\n<\/tr>\n
Conference<\/td>\nCall Forwarding in a Conference Call with Multiple Participants<\/td>\n<\/tr>\n
\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>Disa<\/td>\nDIS stands for Direct Inward System Access, which allows a direct line from outside to one's own system.\u00a0This allows you to make calls from a cell phone using the company number\u2014for effective cost control\u2014and the person receiving the call will see the company number instead of the cell phone number.\u00a0Attention:<\/strong>\u00a0<\/strong>DIS can be used as a backdoor and must be used very selectively!<\/td>\n<\/tr>\n
Extension<\/td>\nRedirect to another\u00a0internal\u00a0<\/strong>Number<\/td>\n<\/tr>\n
Intercom<\/td>\nRedirecting to an intercom speaker function<\/td>\n<\/tr>\n
IVR<\/td>\nForwarding to an Interactive Voice Response system, a voice navigation feature of the telephone system<\/td>\n<\/tr>\n
Outbound<\/td>\nRedirect to\u00a0external\u00a0<\/strong>Phone number<\/td>\n<\/tr>\n
Queue<\/td>\nThe caller remains on hold<\/td>\n<\/tr>\n
Ringgroup<\/td>\nThe caller is routed to all lines grouped in a ring group.<\/td>\n<\/tr>\n
\u00a0<\/strong>Time Conditions<\/td>\nFor individual connections, time-controlled conditions\u2014such as call forwarding to other devices, etc.\u2014can be configured. If these are enabled, the call will be forwarded according to the settings in the \"Time Conditions\" option.<\/td>\n<\/tr>\n
Voicemail<\/td>\nForwarding to the Answering Machine<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Trunks (Line Assignment)<\/h4>\n\n\n\n

In the trunks, you define the CID (caller ID), the DID (direct in-box number), subscriber-specific dialing rules, and permissions.<\/p>\n\n\n\n

More important<\/strong>\u00a0<\/strong>Note:<\/strong>\u00a0<\/strong>The general rules for all users must be defined under the Route \/ Outbound module!<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Trunks Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
DefaultCID<\/td>\nDefine the outgoing number. The number must always be entered in the 10-digit national format.<\/td>\n<\/tr>\n
DID<\/td>\ndirect extension number through which the user can be reached directly<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Attention!\u00a0<\/strong>The format depends on the provider.\u00a0<\/strong>Winet numbers must always be entered with 10 digits; for Swisscom ISDN numbers, the number of digits depends on the service and the DID configuration\u2014it may also be 2, 3, or more digits long.<\/p>\n\n\n\n

Up to 3 different rules can be defined in the trunk configuration. The system always applies the left rule first, followed by the middle rule, then the right rule, and finally the system-specific rule.<\/p>\n\n\n\n

Trunks Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>Pattern<\/td>\nEnter the digit evaluation here. The following options are available: Digits from 0\u20139* All digits and the following Z digits from 1\u20139N Digits from 2\u20139X Digits from 0\u20139\u00a0<\/strong>Example:<\/strong>\u00a0<\/strong>You want to treat all cell phone numbers as exclusive: Pattern -> 07N*. We use \u00abN\u00bb to exclude the number 1 so that numbers from Eastern Switzerland are not included.<\/td>\n<\/tr>\n
Prefix<\/td>\nValues are prefixed to each dialed number (e.g., a preselection code such as 107xx)<\/td>\n<\/tr>\n
Strip<\/td>\nThis is where you truncate digits. For example, if a 9 is dialed first (in the pattern), it must be truncated here.<\/td>\n<\/tr>\n
Trunk<\/td>\nSpecify the line on which the call should be made.<\/td>\n<\/tr>\n
\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>CID<\/td>\nEnter an alternative CID number so that, for example, you can make calls on this line using only the main phone number.\u00a0<\/strong>Example:<\/strong>\u00a0<\/strong>They want the user to only have to dial the 3-digit number of a partner company when dialing the prefix 9. The direct numbers for the other company range from 340 to 379.\u00a0The main number is 0445556. The user should identify themselves with the group number 0525556545. The call should be routed through Swisscom.\u00a0<\/strong>Pattern: 93XX \u2013 Prefix: 0445556 \u2013 Strip: 1 \u2013 Trunk: Swisscom \u2013 CID: 0525556545<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Double ring<\/h4>\n\n\n\n

The dual-ring function is used for supervised pairing with multiple devices. To use this function, you must create additional users, whom you can add as needed to<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00abinvisible\u00bb\u00a0<\/strong>set. This way, the user can be reached at a single number on multiple devices:<\/p>\n\n\n\n

Simply enter the desired additional numbers for the user. This can also be an external number (e.g., cell phone).<\/p>\n\n\n\n

If the user receives a call and answers it on their cell phone, the user is considered to be busy.<\/p>\n\n\n\n

Important Note:\u00a0<\/strong>The\u00a0Double-ring mode is not enabled,\u00a0<\/strong>if the primary user has a\u00a0Ring Group\u00a0<\/strong>is called\u2014unless the additional number is also\u00a0Member\u00a0<\/strong>the group!<\/strong><\/p>\n\n\n\n

Double Ring Settings:<\/h3>\n\n\n\n
\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Add an extension<\/td>\nEnter the additional user's number<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Extension Settings<\/h4>\n\n\n\n

In this module, the participant's settings are created and maintained.<\/p>\n\n\n\n

These settings are extremely important for users to be able to use the system!<\/strong><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00a0<\/p>\n\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
\u00a0Plug 'n' Play<\/td>\nThis option must be enabled on the following phones:\u00a0YES<\/strong>\u00a0<\/strong>are:\u00a0Aastra, Snom, Polycom<\/strong>. Set it to NO for all other devices. If NAT is set to YES, Plug\u2019n\u2019Play must be set to\u00a0NO<\/strong>be set.<\/td>\n<\/tr>\n
Network Address Translation (NAT)<\/td>\nThis option must be set to YES if the user is external (not on the local network, with a firewall in between). Normally, set it to NO.<\/td>\n<\/tr>\n
SIP Reinvite<\/td>\nIf NAT is set to YES, SIPReinvite must be set to\u00a0NO\u00a0<\/strong>Set to \"Yes\" for internal devices, except for Ascom DECT and Mediatrix.<\/td>\n<\/tr>\n
Music on Hold<\/td>\nSelect a specific music-on-hold group<\/td>\n<\/tr>\n
Language<\/td>\nthe user's language for voice prompts (system)<\/td>\n<\/tr>\n
Context, Type,<\/strong>Codecs<\/strong><\/td>\nDo not change!<\/strong><\/td>\n<\/tr>\n
Ruf Group<\/td>\nAll participants in the same group can answer calls for other users.<\/td>\n<\/tr>\n
Customer Group<\/td>\nAll participants in the same group can answer each other's calls by dialing *8 or *8xx (xx = destination number).<\/td>\n<\/tr>\n
\u00a0Internal Drop<\/td>\nThe internal call rejection feature only activates when the call comes from an internal subscriber. You can set the call rejection to trigger after a certain amount of time or when the line is busy.\u00a0(Call rejection cannot be combined with voicemail!)<\/td>\n<\/tr>\n
\u00a0External Drop<\/td>\nThe external call rejection feature only activates when a call comes in from an external number. You can set call rejection to occur after a certain amount of time or when the line is busy.\u00a0(Call forwarding cannot be combined with voicemail!)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Attention:\u00a0<\/strong>If the drop is to be combined with VM, the\u00a0VoiceMail Timeout set to \u00ab0\u00bb\u00a0<\/strong>are set and later explicitly offloaded to the participant's VM.<\/p>\n\n\n\n

Phone Configuration<\/h3>\n\n\n\n

This module is intended only for the\u00a0Automatic Configuration\u00a0<\/strong>required. It supports only\u00a0Snom and Aastra\u00a0<\/strong>Devices. First, select the manufacturer and model of your phone, then click \"Next.\" Now you can configure the function keys for your phone.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Phone Configuration Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Phone Configuration<\/td>\nSetting Time Zones and Language<\/td>\n<\/tr>\n
\u00a0<\/strong>TK Shortcut Keys<\/td>\nThe TK speed dial keys are configured on the phone from top to bottom on the speed dial pad. The system simply fills the available keys in order. This allows you to\u00a0Assign up to 112 keys<\/strong>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

With the Polycom Extension Module, the buttons are automatically labeled on the display. For the call indicator panel to work, the extension must be a\u00a0internal participant\u00a0\u00a0<\/strong>. Of course, external numbers can also be programmed.\u00a0Please note:\u00a0<\/strong>The phone needs to be restarted.<\/p>\n\n\n\n

In the Phone Configuration module, you can (bottom left)\u00a0Templates for Key Labels for Snom and Aastra Phones\u00a0<\/strong>Print them out. You can use these for the speed dial pad.<\/p>\n\n\n\n

Attachment<\/h2>\n\n\n\n

In these modules, ring groups, hold queues, intercoms, parking positions, and conference rooms are set up, as well as the\u00a0Timers<\/strong>, the\u00a0IVR<\/strong>, the\u00a0Callback\u00a0<\/strong>and the\u00a0DISA\u00a0<\/strong>configured.<\/p>\n\n\n\n

Distribution Unit<\/h3>\n\n\n\n

Ring Group<\/h4>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00a0<\/p>\n\n\n\n

The existing ring groups are displayed in the upper section. Participants are managed using this icon. You can also add new participants to the group here.<\/p>\n\n\n\n

Configuring ring groups:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Extension<\/td>\nEvery ring group needs a\u00a0Its own internal number.<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nName for the ring group<\/td>\n<\/tr>\n
\u00a0<\/strong>CID Prefix<\/td>\nIf a call comes in through a group, this entry is displayed on the phone. For example, Support> appears on the display as Support>0791234567.\u00a0The caller knows that the call is coming through the group. Both numbers and letters are allowed.<\/td>\n<\/tr>\n
Header 1 & 2<\/td>\nYou can enter a ring alert here. This is required to control the ringtone on the phone. Two definitions are possible.<\/td>\n<\/tr>\n
Message to Callers<\/td>\nYou can select a voice announcement that was recorded under Languages \/ System Records. This announcement will be played to the caller.<\/td>\n<\/tr>\n
Announcement to Destination<\/td>\nA voice announcement recorded under Languages \/ System Records can be selected. This announcement is played to the subscriber who answers the call.\u00a0For example, when only analog phones without displays are connected to the ring circuit.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Ring Group Drop:<\/strong><\/h4>\n\n\n\n
\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
After the drop<\/td>\nGoal if no one loses weight after a specified period of time.<\/td>\n<\/tr>\n
Time Out<\/td>\nDefines the time it takes for the drop to respond.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n
Hold<\/h5>\n\n\n\n

The \"Hold\" function\u2014also known as \"Park\"\u2014is useful when you want to transfer callers to people who are not at a fixed workstation. You can park the caller in a specific slot and then give the parking number to the person you\u2019re looking for. That person can then dial the parking number from any phone to answer the call.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Configure Hold:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Masterpark<\/td>\nThis is the main number you should call.<\/td>\n<\/tr>\n
From and to<\/td>\nHere, you define the area and the number of parking slots.<\/td>\n<\/tr>\n
Maximum Parking Time<\/td>\nTime in seconds until the caller is transferred back to the connecting station.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Intercom<\/h4>\n\n\n\n

The intercom can use all Snom, Polycom, and Aastra phones directly as a public address system. When you call the designated intercom number, the phones switch to speakerphone mode, and you can make an announcement.\u00a0If only one participant is connected, a bidirectional connection is established immediately\u2014both the speaker and microphone are active. If there are multiple participants, the connection is unidirectional; only the speaker is activated.<\/p>\n\n\n\n

The intercom is\u00a0like a ring group\u00a0<\/strong>set up. To use it, you have to call the stored intercom number.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Queues (Waiting Lists, Call Centers)<\/h3>\n\n\n\n

With voxGate, you have a fully integrated inbound call center solution:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The queues are divided into 5 sections that need to be configured.<\/h4>\n\n\n\n

The help texts are also enabled in this module; they're particularly helpful for the strategies and settings. Just hover your mouse over the description text.<\/p>\n\n\n\n

Configure the queue:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Number<\/td>\nAssign an available internal number<\/td>\n<\/tr>\n
Name<\/td>\nGive the queue a meaningful name<\/td>\n<\/tr>\n
Password<\/td>\nIf callers are required to enter a password, they can enter it here.<\/td>\n<\/tr>\n
\u00a0<\/strong>CID Prefix<\/td>\nTo allow agents to see which queue is calling when a call comes in, enter a name here that will then appear on the display.\u00a0(e.g., SUP>0795553321)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Queue Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
MoH Group<\/td>\nSelect the music-on-hold group. You can use different music for each queue. These are set up in the configuration under Languages\/Music on Hold.<\/td>\n<\/tr>\n
Max. Callers<\/td>\nSets the number of callers who can wait in the queue. All subsequent callers will be forwarded to the drop destination.<\/td>\n<\/tr>\n
\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>\u00a0<\/strong>Strategy<\/td>\nRingall: All registered agents ring at the same time Random: Selects agents at random\u00a0<\/strong>Fewest Calls: Selects the agent with the fewest completed calls Least Recent: Selects the agent with the fewest calls received recently Round Robin:\u00a0fair call distribution. Calls are assigned to all agents in turn\u00a0<\/strong>Round Robin Memory: Like Round Robin, but if a call is forwarded to the next agent, the first agent continues to ring.<\/td>\n<\/tr>\n
Call on Empty<\/td>\nCallers are placed in the queue even if no agent is logged in. If this feature is disabled, the caller is routed to the drop queue.<\/td>\n<\/tr>\n
Exit if empty<\/td>\nIf this feature is enabled, the caller is disconnected once the last agent has logged out.<\/td>\n<\/tr>\n
Recording<\/td>\nAll calls in the queue are recorded.\u00a0ATTENTION!<\/strong>\u00a0<\/strong>The caller must be informed of this, for example, through an announcement before the call begins.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Wait Times:<\/strong><\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Agent Timeout<\/td>\nThe agent rings the call at the set time. After that, the call waits for the time set for the retry.\u00a0After this time has elapsed, it tries again with the agent; if that fails, it moves on to the next agent.<\/td>\n<\/tr>\n
AgentPause<\/td>\nIf the agent has just finished a call, he or she will not receive any more calls until this time has elapsed. This is also referred to as the follow-up time.<\/td>\n<\/tr>\n
Retry<\/td>\nSee \"Agent Timeout\"<\/td>\n<\/tr>\n
Max. Wait Time<\/td>\nTime until the caller is disconnected. If the time is set to 0, the caller waits indefinitely.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Queue Announcement:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Message to Agent<\/td>\nThis announcement is played to the agent. It is primarily needed for agents with phones that do not have a display, to let them know which queue is currently calling.\u00a0The announcements are defined and recorded under Languages \/ System Recordings.<\/td>\n<\/tr>\n
Message to Callers<\/td>\nThe caller hears this message, which informs them about the queue. If the call is being recorded, this must be mentioned here.\u00a0The messages are defined and recorded under Languages \/ System Recordings.<\/td>\n<\/tr>\n
Announcement of the Position<\/td>\n\u00a0<\/strong>The caller is informed of their place in line.<\/td>\n<\/tr>\n
Announcement Wait Time<\/td>\nThe caller is told the approximate wait time.<\/td>\n<\/tr>\n
Voice Menu<\/td>\nThe caller can use the keys 1\u20139 to be transferred to a specific IVR (Interactive Voice Response) system or to access various functions.<\/td>\n<\/tr>\n
Announcement Frequency<\/td>\nIf the announcement of the position and\/or wait time is enabled, this setting determines how many seconds must elapse before the announcement is repeated.\u00a0ATTENTION!<\/strong>\u00a0<\/strong>The time needed for the announcement must be factored in.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Drop:<\/h3>\n\n\n\n

If the queue is programmed to trigger a drop, it is defined here. You can then save the queue.<\/p>\n\n\n\n


Additional features after a queue has been set up:<\/strong><\/p>\n\n\n\n

\n\n\n\n\n\n\n\n\n\n\n\n
Icon \/ Field Name<\/strong><\/td>\nIcon\/Field Description<\/strong><\/td>\n<\/tr>\n
\u00a0Records<\/td>\nThe recorded sound files are displayed with the following options:<\/td>\n<\/tr>\n
\u00a0\u00a0\u00a0\u00a0\u00a0Play<\/td>\nA pop-up window opens:\u00a0The\u00a0QuickTime Plugin\u00a0<\/strong>must be loaded here, and a\u00a0Speaker\u00a0<\/strong>must be connected. You can also use the arrow to download and save the sound files (.wav format)<\/td>\n<\/tr>\n
<\/td>\nDeleting the Announcement<\/td>\n<\/tr>\n
\u00a0<\/td>\nThis icon takes you to the menu for fixed agents.\u00a0If you need agents who do not log in or out but remain in the queue permanently, you can add them here.<\/td>\n<\/tr>\n
\u00a0Add an Extension<\/td>\nEnter the agent's number or name. voxManager will suggest matching extensions after you enter the first digit or the first letter.<\/td>\n<\/tr>\n
Priority<\/td>\nEnter a number from 0 to 9. Agents with the lowest number are given first priority; requests are then processed in ascending order.<\/td>\n<\/tr>\n
<\/td>\nQueue Settings<\/td>\n<\/tr>\n
<\/td>\nDeleting the Queue<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Conference<\/h3>\n\n\n\n

With voxGate, you can create your own conference rooms. However, the number of participants and rooms is limited and depends on your system type. Participants can simply dial the conference number. For external participants, an inbound route must be configured, or they will be connected to the room.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Configure the conference:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Adding a Conference<\/td>\nAdd a new conference room<\/td>\n<\/tr>\n
Number<\/td>\ninternal number<\/td>\n<\/tr>\n
Name<\/td>\nLogical name for the virtual conference room<\/td>\n<\/tr>\n
User PIN<\/td>\nIf you want to protect the room with a PIN, define the access PIN here<\/td>\n<\/tr>\n
Admin PIN<\/td>\nIf you need a managed RAum, define the administrator PIN here<\/td>\n<\/tr>\n
Input text<\/td>\nSelect a system recording to greet the participants<\/td>\n<\/tr>\n
Music on Hold<\/td>\nSelect a MoH group to play music for callers when they are on hold or waiting.<\/td>\n<\/tr>\n
Waiting for the Admin<\/td>\nIf this feature is enabled, the conference will not be unlocked until the admin joins.<\/td>\n<\/tr>\n
Quiet Entrance<\/td>\nIf this feature is enabled, new participants will not be greeted by name<\/td>\n<\/tr>\n
Participant Number Announcement<\/td>\nThe person joining the conference is notified of how many participants are already in the conference<\/td>\n<\/tr>\n
Admin Menu<\/td>\nOpens the admin menu. The admin can use codes to block or mute participants.<\/td>\n<\/tr>\n
ConferenceFilename<\/td>\nSpecify a filename under which the conferences will be recorded<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Time Conditions<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Time Conditions control calls based on a schedule:<\/p>\n\n\n\n

Configure Time Conditions:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nSpecifies the time window. You can define multiple times per time window. The determining factor is the\u00a0Primary drop zone\u00a0<\/strong>at the end of all timed exams<\/td>\n<\/tr>\n
After the drop<\/td>\nSpecifies where the call should be routed if all time checks failed<\/td>\n<\/tr>\n
Save<\/td>\nSaves the time condition<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Click the Calendar icon to open the time slots:\u00a0<\/h4>\n\n\n\n

Select the date to which you want to add a new time rule. If you want to plan for the entire year, select January 1.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

You will now be taken to the\u00a0Weekly view.\u00a0<\/strong>Select the\u00a0Time window,\u00a0<\/strong>that you want to edit. You can also select an entire week:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Now the editing window for the\u00a0Scheduling:<\/strong><\/p>\n\n\n\n

Create scheduling rules:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Title<\/td>\nA meaningful title for your scheduling rule<\/td>\n<\/tr>\n
Description<\/td>\nOptionally, you can define the control more precisely<\/td>\n<\/tr>\n
Full day?<\/td>\nIs enabled when the rule is to be valid for the entire day<\/td>\n<\/tr>\n
Start, End<\/td>\nIf it's not an all-day event, define here or adjust the time during which the rule should be active<\/td>\n<\/tr>\n
Length<\/td>\nEnter the number of days the rule should be valid (max. 7 if the start day is Monday)<\/td>\n<\/tr>\n
Repetition<\/td>\nAs requested\u00a0Repetitions\u00a0<\/strong>the rule you created, either weekly, monthly, or annually<\/td>\n<\/tr>\n
End<\/td>\nIf the rule is to be repeated only for a certain period of time, the\u00a0End Date<\/strong>defined<\/td>\n<\/tr>\n
Drop<\/td>\nDefines where the ball should be thrown when the rule applies. Otherwise, it goes to theMain Drop<\/strong><\/td>\n<\/tr>\n
OK<\/td>\nCreate the rule<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

After that, you'll be back in the\u00a0Calendar View\u00a0<\/strong>, where the entry you made is now visible. You can then define additional time slots.<\/p>\n\n\n\n

IVR (Interactive Voice Response)<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

IVR (Interactive Voice Response) is used to configure simple recorded messages or to set up complex routing schemes. Add IVR:<\/p>\n\n\n\n

Configuring IVR:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nRefers to the IVR<\/td>\n<\/tr>\n
Time Out<\/td>\nWait time until the next action takes place<\/td>\n<\/tr>\n
Save<\/td>\nEnsures the IVR<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Now click on the\u00a0Structure Symbol<\/strong>\u00a0in the new IVR rule in the upper section. In addition to the IVR you've created, you can now use\u00a0+ New Promotions\u00a0<\/strong>Add:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Add new promotions:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Playfile_Key<\/td>\nPlays back a system recording, allowing you to make selections while it is playing<\/td>\n<\/tr>\n
Destination<\/td>\nrefers to a destination (TN, RG, etc.)<\/td>\n<\/tr>\n
Goto_ivr<\/td>\nGo to another IVR. This must already exist in the structure; to add a new IVR, click the \"+\" button in the blue window on the left.<\/td>\n<\/tr>\n
\u00a0<\/strong>Get_key<\/td>\nThis function must be inserted if it is followed by a digit evaluation using the goto_ivr function. (Press 1 for\u2026 etc.).Attention:<\/strong>\u00a0<\/strong>Only 1 digit! (single-digit)<\/td>\n<\/tr>\n
Get_string<\/td>\nLike get_key, but with sequences of integers ending in #. For example, retrieving a PIN and then forwarding it to a destination.<\/td>\n<\/tr>\n
Loop<\/td>\nRepeat the entire sequence. This is helpful so that the caller has multiple attempts.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

For Goto_ivr, first specify the number the caller should dial, followed by the IVR. You can use any numbers.\u00a0Use an \u00abi\u00bb to define a disconnection if the caller dials an incorrect digit. Use \u00abt\u00bb to define a time-out disconnection if the caller does not dial anything.<\/p>\n\n\n\n

Important Note Regarding the IVR Function:\u00a0<\/strong>Please note that the IVR feature requires separate training.<\/p>\n\n\n\n

Example 1: Setting Up an IVR<\/h4>\n\n\n\n

Your company needs an automated greeting that does not allow callers to leave a message. This can be achieved using IVR.<\/p>\n\n\n\n

n First, record an announcement in the Recording system<\/p>\n\n\n\n

n Next, add a new IVR and assign it a logical name<\/p>\n\n\n\n

n Define the timeout period\u2014the number of seconds it should take for the system to proceed to the next step if no action is taken (default: 10 seconds)\u2014and save your settings.<\/p>\n\n\n\n

n Click on the\u00a0Family Tree Icon<\/strong><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

n Add a new action<\/p>\n\n\n\n

n Select the \u00abplayfile\u00bb action, then choose the announcement you want. Click Save.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

To ensure that the\u00a0The announcement repeats itself<\/strong>, add a\u00a0New Promotion\u00a0<\/strong>and select<\/p>\n\n\n\n

\u00abloop\u00bb\u00a0<\/strong>. Save. You can now use the IVR in an application (e.g., Inbound Routing, Time Condition).<\/p>\n\n\n\n

Example 2: Choosing Between Three Departments When Calling<\/h4>\n\n\n\n

Your company would like to give callers the option to choose between three departments to be connected to.\u00a0(For example, press 1 for Sales, 2 for Support, and 3 for Administration.).<\/p>\n\n\n\n

Here, too, you'll first need a voice prompt that tells the customer what options are available.<\/p>\n\n\n\n

n Now add a new IVR and give it a logical name<\/p>\n\n\n\n

n Click the family tree icon to edit the IVR<\/p>\n\n\n\n

n Add the new action\u00a0\u00abplayfile\u00bb\u00a0<\/strong>Click \"Add\" and select your new greeting<\/p>\n\n\n\n

n Add a new action and select\u00a0\u00abget_key\u00bb<\/strong><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

n Add\u00a03 new ones under IVR\u00a0<\/strong>Add them and name them, for example, \u00abSales,\u00bb \u00abSupport,\u00bb and \u00abAdministration\u00bb<\/p>\n\n\n\n

Example: Creating Sub-IVRs<\/h4>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00a0<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

n You now have 3 sub-IVRs<\/p>\n\n\n\n

n\u00a0More important<\/strong>\u00a0<\/strong>Note:<\/strong>\u00a0<\/strong>To edit the sub-IVR, click\u00a0directly to\u00a0<\/strong>the name\u00a0<\/strong>of the Sub-IVR<\/p>\n\n\n\n

n Now you can also\u00a0Add promotions.\u00a0<\/strong>Please note that you should always use the<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Edit the IVRs highlighted in gray in the list on the left!<\/p>\n\n\n\n

n Now add a new action to the Sales sub-IVR, and select\u00a0\u00abdestination\u00bb\u00a0<\/strong>Select and define the destination for the sale (participant, call group, or queue)<\/p>\n\n\n\n

n Save and then add the\u00a0\u00abloop\u00bb Campaign\u00bb\u00a0<\/strong>in addition<\/p>\n\n\n\n

n Go to the \"Opening Hours\" menu\u2014that is, the IVR's main menu\u2014and add a\u00a0Add a new promotion<\/strong>. Select the function\u00a0\u00abgoto_ivr\u00bb<\/strong>\u00a0<\/strong>and enter the\u00a0Dialing code<\/strong>one<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

n Now select the first sub-IVR as the destination<\/p>\n\n\n\n

n Insert 2 more \u00abgoto_ivr\u00bb functions as described above<\/p>\n\n\n\n

n You have now fully set up an IVR<\/p>\n\n\n\n

Callback\/DISA<\/h3>\n\n\n\n
\n
\n

Callback<\/strong><\/h4>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The callback function must be defined with a\u00a0Inbound Route\u00a0<\/strong>be routed. The system immediately disconnects the caller and calls them back. They are then routed to the specified drop-off point:<\/p>\n\n\n\n

Configure callback:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nRefers to the callback function<\/td>\n<\/tr>\n
Waiting time<\/td>\nSeconds until the recall is triggered<\/td>\n<\/tr>\n
CID<\/td>\nNumber displayed to the person being called back<\/td>\n<\/tr>\n
CID for the recall<\/td>\nThis can be specified if the callback is to call back only to a specific number<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

DISA (Direct Inward System Access)<\/h4>\n\n\n\n

With DISA\u2014Direct Inward System Access\u2014you can call in from outside the system and will then hear an external dial tone. This allows you to\u00a0with\u00a0<\/strong>Make a call using the company's CID from your cell phone:<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Configuring DISA:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nRefers to DISA<\/td>\n<\/tr>\n
Password<\/td>\nSet a PIN to identify yourself<\/td>\n<\/tr>\n
Response Timeout<\/td>\nThis defines the amount of time the user has to begin redialing.<\/td>\n<\/tr>\n
Digit Timeout<\/td>\nDefine the time interval between each digit<\/td>\n<\/tr>\n
CID<\/td>\nEnter the number you want to publish externally via DISA<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Important Note from DISA:\u00a0<\/strong>DISA is required to configure the voxMobile feature.<\/p>\n\n\n\n

Brief Description of voxPanel<\/h3>\n\n\n\n

voxPanel is a\u00a0Telephone Operator\u00a0<\/strong>, which we developed specifically for Winet's voxGates. It provides every logged-in user with a real-time overview of activity on the phone system. The voxPanel is available in different versions:<\/p>\n\n\n\n

The Basic Version\u00a0<\/strong>Allows you to monitor ongoing activities from any extension. This standard version is designed to be compact for occasional use.<\/p>\n\n\n\n

The Enhanced Version\u00a0<\/strong>can be used as a virtual phone and also allows you to control individual extensions. This version features programmable shortcut keys\u00a0(Quick Access Buttons).<\/strong><\/p>\n\n\n\n

The Operator Version\u00a0<\/strong>was developed specifically to enable operators to fully control a telephone system, for example, in a call center.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Languages<\/h2>\n\n\n\n

Here you can manage\u00a0General Announcements\u00a0<\/strong>and\u00a0Music on Hold\u00a0<\/strong>for waiting queues.<\/p>\n\n\n\n

System Records (Announcements)<\/h3>\n\n\n\n

All announcements you need anywhere in the system are recorded here:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Add a system record:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nGive the announcement a logical name<\/td>\n<\/tr>\n
Group<\/td>\nAssignment to an Existing Caller Group<\/td>\n<\/tr>\n
save<\/td>\nSaves the system record<\/td>\n<\/tr>\n
\u00a0<\/strong>Musical note symbol<\/td>\nDisplays the option at the bottom to upload or record the announcements in 4 different languages. German and English always appear together when the announcement was recorded in German.\u00a0More important<\/strong>\u00a0<\/strong>Note<\/strong>\u00a0<\/strong>SR:\u00a0<\/strong>It's best to label all your system records with the note symbol in German (and in other languages as well).<\/td>\n<\/tr>\n
Record<\/td>\nEnter the phone number of the line on which you would like to record the greeting.<\/td>\n<\/tr>\n
\u00a0<\/strong>\u00a0<\/strong>Call icon<\/td>\nStart recording\u00a0<\/strong>More important<\/strong>\u00a0<\/strong>Note<\/strong>\u00a0<\/strong>Recording:<\/strong>\u00a0<\/strong>After the beep, record your message. Then wait until the system tells you to press 9 to save.\u00a0Now press 9 and wait until the system hangs up on its own. Please do not hang up before then!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The next time you refresh the page, you'll see the\u00a0Language Flags\u00a0<\/strong>at the top of\u00a0full of color\u00a0<\/strong>. If you click the\u00a0Musical note symbol\u00a0<\/strong>Click here to listen to the message and check it.<\/p>\n\n\n\n

Music on Hold (Music While You Wait)<\/h3>\n\n\n\n

Music on Hold is used to define the hold music:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Create a \"Music on Hold\" group:<\/h4>\n\n\n\n
\"\"<\/figure>\n\n\n\n

System<\/h2>\n\n\n\n

In the System menu, you can configure the system parameters for the network, ISDN hardware, backup, licenses, and voice recording, and trigger a reboot.<\/p>\n\n\n\n

Important Note: System Parameters:\u00a0<\/strong>Please note that these settings should only be adjusted after an administrator has completed training!<\/p>\n\n\n\n

The exact parameters are not explained in detail here, as it is assumed that they are self-explanatory to those with the appropriate network knowledge.<\/p>\n\n\n\n

Network<\/h3>\n\n\n\n

In this section, you set the\u00a0IP address\u00a0<\/strong>the voxGate. The gateway and DNS addresses are required for the system to function properly:<\/p>\n\n\n\n

Hardware<\/h3>\n\n\n\n

In the hardware settings, you can check whether the\u00a0ISDN connections are active (green)\u00a0<\/strong>or\u00a0not (red):<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Hardware Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
National Prefix, International Prefix<\/td>\n\u00a0<\/strong>Leave the settings as they are<\/td>\n<\/tr>\n
Receive Gain, Transmit Gain<\/td>\nIf your calls over ISDN are too quiet or too loud, you can use this to increase or decrease the volume.\u00a0Recommended conversation volume:\u00a0<\/strong>The values should always be set to the same value.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Configuring ISDN:<\/h4>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Under \"Edit ISDN\" (pencil icon), you can configure trunk groups, echo cancellation, and the language.<\/p>\n\n\n\n

Important Note on ISDN Configuration:\u00a0<\/strong>Please do not change the parameters unless you have the necessary knowledge!<\/p>\n\n\n\n

Provisioning<\/h2>\n\n\n\n

Provisioning is used to send settings from the phone system to the phone. This reduces the configuration effort, since the settings only need to be configured on the system rather than on each individual phone.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Backup<\/h3>\n\n\n\n

Backup is a very important module. Here, you can back up your entire phone system so that, for example, you can restore the system to a working configuration after a misconfiguration.<\/p>\n\n\n\n

You have the option to back up\u00a0locally or on a server\u00a0<\/strong>to secure:<\/p>\n\n\n\n

FTP Backup<\/h3>\n\n\n\n

Here you can configure the FTP backup. The backup file is not saved to the local hard drive, but is instead stored on a server via FTP (File Transfer Protocol).<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Backup Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Upload Backup<\/td>\nUpload files from previous backups<\/td>\n<\/tr>\n
Back Up via FTP Now<\/td>\nPerforming quick backups. Naturally, a prerequisite is aCorrect FTP configuration<\/strong><\/td>\n<\/tr>\n
Configure FTP Backup.<\/td>\nConfigure Backup Settings<\/td>\n<\/tr>\n
FTP Configuration<\/td>\nMore important<\/strong>\u00a0<\/strong>Note<\/strong>\u00a0<\/strong>FTP Backups:\u00a0<\/strong>This configuration is absolutely essential for FTP.<\/td>\n<\/tr>\n
FTP Connection Test<\/td>\nTest the FTP configuration<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Local Backup<\/h4>\n\n\n\n

To set up a regular, automatic backup, set the<\/p>\n\n\n\n

Repetition Factor and the Maximum Number of Backups<\/strong>:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Recommendation: Instant Backup:\u00a0<\/strong>We recommend that you perform an immediate backup before making any planned changes.<\/p>\n\n\n\n

If you have a\u00a0Previous System Restore\u00a0<\/strong>If you need one, you can create a backup using the recurring\u00a0Arrow icon\u00a0<\/strong>Restore. Use the down arrow to download the desired backup to your PC. You can restore it using the upload feature. It must then be restored.<\/p>\n\n\n\n

License<\/h3>\n\n\n\n

In this module, you will load the\u00a0License Key\u00a0<\/strong>high that you received from us.<\/p>\n\n\n\n

You'll also see an overview of the modules you've purchased, your license, and voxPanel.<\/p>\n\n\n\n

VoiceRecord<\/h3>\n\n\n\n

In this module, you will listen to the\u00a0Voice Recordings\u00a0<\/strong>(e.g., from a queue) or download them to your PC.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Sendmail<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Here, define how and through which server voxGate sends emails.<\/p>\n\n\n\n

\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
SMTP Server<\/td>\nEnter the email server (SMTP) here<\/td>\n<\/tr>\n
Username & Password<\/td>\nEnter a username and the corresponding password to log in to the SMTP server.<\/td>\n<\/tr>\n
From Address<\/td>\nSpecify here the sender address from which emails should be sent<\/td>\n<\/tr>\n
By Name<\/td>\nSpecify here what name should be displayed to the email recipient.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Reboot<\/h3>\n\n\n\n

Here you can reboot your voxGate. To reboot the voxGate, you must\u00a0Valid extension with admin privileges\u00a0<\/strong>and a\u00a0valid password\u00a0<\/strong>Enter.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Provisioning<\/h3>\n\n\n\n

In this module, you can\u00a0Snom and Aastra Phones\u00a0<\/strong>program. For Snom phones, you can select the firmware to use. You can also manage a central phone book here.<\/p>\n\n\n\n

Important Note: Settings:\u00a0<\/strong>The settings will be applied to all Snom or Aastra phones!<\/p>\n\n\n\n

Select the item you want to edit here to adjust the settings:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Aastra<\/h3>\n\n\n\n

If you use Aastra phones, you can configure all settings here. These settings will be applied to all Aastra phones.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Snom<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

If you are using Snoms with firmware version 7.3.30 or earlier, you can configure the Snom File under \u00abSNOM.\u00bb.<\/p>\n\n\n\n

If your Snom is running firmware version 8 or higher, you can edit \u00abSnomXML.\u00bb The available settings are displayed directly there, and you can reset the values to their defaults.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Snom Firmware<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Under \u00abSnom Firmware,\u00bb you can manage the firmware versions of your Snom phones. First, download the desired firmware for the models you are using.\u00a0You can then activate the firmware. All phones will automatically install the selected firmware as soon as they are restarted.<\/p>\n\n\n\n

Phone Book<\/h3>\n\n\n\n

Here you can manage your phone book. Simply enter the username, number, and location of the person you want to add to the directory. The phone book is automatically updated on all Snom and Aastra devices.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

LDAP\/TFTP<\/h3>\n\n\n\n

LDAP Binding<\/h4>\n\n\n\n

Here you can specify an external LDAP server. When an incoming call is received, voxGate searches the LDAP server for a matching number. If an entry is found, the corresponding entry is displayed on the phone screen.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

TFTP Server<\/h4>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The voxGate has a TFTP server where you can upload, download, and delete any files. For example, you can upload backups of the phone settings so they won't be lost in the event of a malfunction.<\/p>\n\n\n\n

Update<\/h3>\n\n\n\n

Select here whether to enable or disable updates. To install an update, you need an extension with administrator permissions. New updates are displayed in the list below.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Route<\/h2>\n\n\n\n

This is the menu for all\u00a0Trunks\u00a0<\/strong>(wires), which\u00a0Routing Sequences, Outbound and Inbound Routes\u00a0<\/strong>to configure. Here you can also see which\u00a0Function codes active\u00a0<\/strong>are.<\/p>\n\n\n\n

Trunk (Line)<\/h3>\n\n\n\n

In telecommunications, \"Trunk 1\" (T1, T-1, or DS1) refers to the first multiplex level of the U.S. telephone system, with a data rate of 1,\u00a0544 Mbit\/s or 24 ISDN data channels, each with a rate of 64 kbit\/s. Both voice and data traffic can be transmitted over the individual data channels. The specification was adopted around 1968 and is also used in Canada and Japan.\u00a0A complete T1 connection can be leased as a dedicated line (leased line) and was often used to connect businesses to the Internet via an Internet Service Provider (ISP).<\/p>\n\n\n\n

To configure new trunks, first select the type of trunk you need. You can configure five types of trunks:<\/p>\n\n\n\n

n SIP trunk<\/p>\n\n\n\n

n IAX2 Trunk<\/p>\n\n\n\n

n ISDN trunk<\/p>\n\n\n\n

n ENUM Trunk<\/p>\n\n\n\n

n GTALK Trunk<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

You need ISDN to configure the ISDN trunks provided by the ISDN card. Here, you define a group for each ISDN connection.\u00a0This allows you to select multiple channels later in the trunk sequences and, for example, assign the correct connection to each subscriber for a customer with multiple NTs and MSNs.<\/p>\n\n\n\n

Example:\u00a0<\/strong>The customer has two MSN ISDN lines. He has three numbers on each line. Now he wants each employee to identify themselves to outside callers using their own number.<\/p>\n\n\n\n

Now configure a trunk for each ISDN line (Group 1 and Group 2). After that, you can assign the correct line to each user in the user trunks.<\/p>\n\n\n\n

SIP Trunk Settings \/ IAX2 Trunk Settings<\/h3>\n\n\n\n

For a VoIP trunk using IAX2, you need the exact parameters for the trunk. Below is the\u00a0Settings for the Winet connection\u00a0<\/strong>specified.<\/p>\n\n\n\n

\n\n\n\n\n\n\n\n\n\n\n
SIP Trunk<\/strong><\/td>\nIAX2 as a Networking Protocol<\/strong><\/td>\n<\/tr>\n
User Context: Outgoing<\/td>\n\u00a0sipbilling<\/td>\n\u00a0556677<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\ntype=friend<\/td>\n<\/tr>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Peer Out<\/td>\nusername=0041xxxxxxxxx fromdomain=77.59.196.xxx type=friendinsecure=very secret=yyyyyy qualify=yes context=sip-intern host=server.provider.xy disallow=all allow=alaw,ulaw,gsmlanguage=de<\/td>\n\u00a0secret=413909 qualify=yes notransfer=yes host=dynamic disallow=allcontext=iax-internal<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\nallow=alaw<\/td>\n<\/tr>\n
User Context: Incoming<\/td>\n\u00a0((blank))<\/td>\n\u00a0((blank))<\/td>\n<\/tr>\n
Peer In<\/td>\n((blank))<\/td>\n((blank))<\/td>\n<\/tr>\n
Registration<\/td>\n0041xxxxxxxxx@server.provider.xy<\/a><\/td>\n((blank))<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

ISDN Trunk Settings<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

To set up an ISDN trunk, go to \"Add ISDN Trunk\":<\/p>\n\n\n\n

Trunk Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nLogical name for the trunk<\/td>\n<\/tr>\n
Max. Callers<\/td>\nMax. channels (usually 2)<\/td>\n<\/tr>\n
Standard CID<\/td>\nIf you need a standard CID, enter a CID trunk<\/td>\n<\/tr>\n
\u00a0<\/td>\nYou do not need to fill in the remaining fields<\/td>\n<\/tr>\n
ISDN Group<\/td>\nHere, you specify the group port (the physical connection of the ISDN card)<\/td>\n<\/tr>\n
Save<\/td>\nSaves the entries<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Trunk Sequence<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Go to\u00a0\u00abAdd a Trunk Sequence\u00bb<\/strong>, give the sequence a name, and save it.<\/p>\n\n\n\n

The new sequence will now appear in the list at the top. Click the tree icon to edit the sequence.<\/p>\n\n\n\n

Add the trunks you want to include in the sequence below. Use the arrows to change the order.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

In this example, the system dials via ISDN as soon as the VoIP connection is unavailable (fallback)!<\/p>\n\n\n\n

Outbound Route<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Add a new outbound route:<\/p>\n\n\n\n

Configuring Outbound Routes:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nLogical name for the route<\/td>\n<\/tr>\n
Password<\/td>\nEnter a password if you want the user to be required to enter it when selecting this route.\u00a0Alternatively: Use PIN Set<\/strong><\/td>\n<\/tr>\n
Sequence<\/td>\nAssign the route to a sequence<\/td>\n<\/tr>\n
Save<\/td>\nSaves the entries<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The routes must then appear in the correct order. If voxGate finds a value in the rules (from top to bottom), it responds to it.\u00a0For the route to take effect, you must now define the conditions:<\/p>\n\n\n\n

\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
\u00a0\u00a0\u00a0\u00a0\u00a0Pattern<\/td>\nEnter the sequence of digits that must be dialed to activate the route. The following parameters can be used:0 through 9: digits between 0 and 9; X: any digit between 0 and 9; Z: any digit between 1 and 9; N: any digit between 2 and 9; *: any other numbers consisting of an unlimited sequence of digits<\/td>\n<\/tr>\n
Prefix<\/td>\nWhen a pattern becomes active, a prefix can be selected<\/td>\n<\/tr>\n
Strip<\/td>\nIf the number of digits in both dialing sequences<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Example:<\/h4>\n\n\n\n

You want all calls starting with 9 and going to a cell phone to be routed to Sunrise via the preselection code:<\/p>\n\n\n\n

Pattern: 907N* Prefix: 10707 Strip: 1<\/h4>\n\n\n\n

You want to intercept all service numbers and emergency numbers and route them using a differentiated sequence:<\/p>\n\n\n\n

Multiple patterns: 1XX; 1XXX; 084*; 080*; 090* Prefix: empty Strip: 0 (Must be zero!)<\/h4>\n\n\n\n

Your branch has the number prefix 07155563xx, where xx is the respective internal number.Now you want all your employees to be able to reach the branch using a 3-digit number.\u00a0It is important that there are no three-digit internal numbers in the system that start with 3:<\/p>\n\n\n\n

Pattern: 3XX Prefix: 0715556 Strip: 0<\/h4>\n\n\n\n

Now, all calls should go through a sequence:<\/p>\n\n\n\n

Pattern: * Prefix: empty Strip: 0<\/h4>\n\n\n\n

Inbound Routes<\/h3>\n\n\n\n

With the inbound route, you can define where and how all incoming calls should be handled. Add a new inbound route:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Configuring Inbound Routes:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Name<\/td>\nLogical name for the inbound route<\/td>\n<\/tr>\n
DID<\/td>\nDefining the destination number. You can also differentiate between routes based on the caller's number (skill-based routing).<\/td>\n<\/tr>\n
Header<\/td>\nControlling the SIP headers (e.g., a different ringtone)<\/td>\n<\/tr>\n
Prefix<\/td>\nSpecifies a name on the target device, for example<\/td>\n<\/tr>\n
Fax<\/td>\nImportant Note: Fax:\u00a0<\/strong>Always set it to NO!<\/td>\n<\/tr>\n
Drop target<\/td>\nWhere should the call go? All modules are possible here<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

More important<\/strong>\u00a0<\/strong>Note<\/strong>\u00a0<\/strong>Direct numbers:\u00a0<\/strong>With DID, users' direct numbers are defined under Users \/ Trunks. No additional inbound route is required for this!<\/p>\n\n\n\n

Example:<\/h4>\n\n\n\n

All calls to the number 0565556638 made by the caller 0445559968 should be routed to a voicemail message labeled \u00abNo connection\u00bb:<\/p>\n\n\n\n

DID: 0565556638 CID: 0445559968 Rejection: IVR bandout<\/strong><\/p>\n\n\n\n

Function Code<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The function codes show you all\u00a0*-\u00a0<\/strong>Code Functions\u00a0<\/strong>on. We\u00a0recommend\u00a0<\/strong>Leave the settings at their default values. Of course, you can adjust them as you wish.<\/p>\n\n\n\n

PIN Sets<\/h3>\n\n\n\n

You can set up groups on your voxGate Pinset so that specific extensions, for example, can only call certain numbers after entering the required PIN.<\/p>\n\n\n\n

Fax<\/h3>\n\n\n\n

ISDN Fax<\/h4>\n\n\n\n

If your voxGate has an ISDN card, you can now send faxes through it.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n
\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Recipient<\/td>\nEnter the fax number you want to send to here<\/td>\n<\/tr>\n
Sender<\/td>\nEnter the sender number here<\/td>\n<\/tr>\n
Identification<\/td>\nEnter the phone number here that you want to appear on the fax.<\/td>\n<\/tr>\n
Header<\/td>\nEnter the name you want to appear on the fax here.<\/td>\n<\/tr>\n
PDF file<\/td>\nSelect the PDF file here that you want to send by fax.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

FaxBox<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

In the FaxBox module, you can add FaxBoxes from the myWinet portal to your voxGate so you can send faxes directly through it.<\/p>\n\n\n\n

First, choose whether you want to send the fax to one or more recipients, and then click either \u201eSend a Single Fax\u201c or \u201eSend Multiple Faxes.\u201c.<\/p>\n\n\n\n

The recipient file can be a TXT file in which the recipients must be separated by \u201cEnter.\u201c It is also possible to upload the recipients using a CSV file, in which the individual numbers must be separated by semicolons (;).<\/p>\n\n\n\n

Next, all you have to do is upload the PDF file you want to send before clicking \u201cSave\u201c to send it.<\/p>\n\n\n\n

Day\/Night Mode<\/h3>\n\n\n\n

In the day\/night mode, you can set up call forwarding to any destination (IVR, ring groups, etc.).<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

With a Snom phone, you can configure a button so that a light comes on as soon as call forwarding is activated.<\/p>\n\n\n\n

To do this, go to the web interface of your Snom phone and click on<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u201eFunction Keys.\u201c Enter the correct type (BLF) for the desired key here, and enter the extension for the day\/night mode in the number field.<\/p>\n\n\n\n

After you save, the line will look a little different:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

If you press the configured button now, you'll hear a short voice prompt, after which you can turn call forwarding on or off.\u00a0When this feature is active, the busy light panel will light up.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Enable and Disable Day\/Night Mode<\/h3>\n\n\n\n

When you press the button, you will be told whether the day\/night mode is currently active. You will hear one of the following messages: \u00abactivated\u00bb \/ \u00abdeactivated.\u00bb.<\/p>\n\n\n\n

Global voicemail<\/h2>\n\n\n\n

You have the option to set up a global voicemail. This allows you to use a voicemail that is not tied to a specific user. For example, you can use this when someone calls the main number and no one answers the call. You can enter an email address that multiple people have access to, e.g.,.\u00a0backoffice@winet.ch.<\/a><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Block Phone Numbers<\/h1>\n\n\n\n

Under Route -> Block Number, you can block phone numbers. These blocks can be set up for incoming and outgoing calls, or for both directions.\u00a0To block a number, first go to \u00abBlock New Number\u00bb and enter the number you want to block.\u00a0You can forward blocked numbers, for example, to a Playfile, where a message will play stating that the number is blocked.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Admin<\/h2>\n\n\n\n

User Rights<\/h3>\n\n\n\n

Under \"Admin,\" you can set up user permissions for individual extensions or create groups.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

For each group or user, configure which settings the respective users are allowed to access and which settings should not be displayed.<\/p>\n\n\n\n

Important Lists and Data<\/h1>\n\n\n\n

Auto-provisioning path for the phones<\/h2>\n\n\n\n

To ensure that automatic configuration (Plug\u2019n\u2019Play) works for our three main phone brands\u2014snom, Polycom, and Aastra\u2014you must first specify the path where the phone can download the configuration.<\/p>\n\n\n\n

Important Note on Configuration Paths:\u00a0<\/strong>The paths for the configuration are as follows:<\/p>\n\n\n\n

n for snom:\u00a0http:\/\/IPdervoxGate<\/strong>\/provisioning\/snom.php?mac=<\/a>{mac}<\/p>\n\n\n\n

n for Aastra:\u00a0IPdervoxGate<\/strong>\/provisioning\/aastra\/<\/p>\n\n\n\n

n for Polycom:\u00a0IPdervoxGate<\/strong>\/polycom<\/p>\n\n\n\n

Setup for snom Devices<\/h2>\n\n\n\n

n Open your phone using a web browser. To find the phone's IP address, press the \u00ab?\u00bb key.\u00bb<\/p>\n\n\n\n

n On the snom 300, you can access the information by pressing the silver navigation button<\/p>\n\n\n\n

Press the down arrow 11 times, then confirm with the \u00abOK\u00bb button<\/p>\n\n\n\n

n On the snom 320, after the \u00ab?\u00bb, you must also press the left display button under \u00abIPAdr\u00bb<\/p>\n\n\n\n

n Now click in the snom menu\u00a0left\u00a0<\/strong>Click \u00abAdvanced\/Advanced Settings\u00bb<\/p>\n\n\n\n

n Select the tab\u00a0\u00abUpdate\u00bb\u00a0<\/strong>from:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

n Enter the path for the configuration:<\/p>\n\n\n\n

n\u00a0http:\/\/IPdervoxGate<\/strong>\/provisioning\/snom.php?mac=<\/a>{mac}<\/p>\n\n\n\n

n under\u00a0\u00abSetting URL\u00bb\u00a0<\/strong>and select \"Update Policy\"\u00a0\u00abUpdate automatically\u00bb\u00a0<\/strong>from:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

n Save by clicking\u00a0\u00abSave\u00bb\u00a0<\/strong>and start the device with\u00a0\u00abReboot\u00bb\u00a0<\/strong>new.<\/p>\n\n\n\n

Winet Network Solutions AG, T\u00e4fernstrasse 31<\/p>\n\n\n\n

CH-5405 Baden-D\u00e4ttwil<\/p>\n\n\n\n

Technical Questions Administrative Questions Phone \/ Fax<\/p>\n\n\n\n

support@winet.ch<\/a>\u00a0backoffice@winet.ch<\/a><\/p>\n\n\n\n

+41\u00a0450\u00a0470\u00a046\u00a026\u00a0\/\u00a027<\/p>\n\n\n\n

Support for Business Customers Support for Residential Customers (CHF 2.50\/min.)<\/p>\n\n\n\n

+41 44 563 39 39<\/p>\n\n\n\n

0900 66 39 32<\/p>\n\n\n\n

Setup for Aastra<\/h2>\n\n\n\n

n Open your phone in a web browser. To find the phone's IP address, press the \u00abSettings\u00bb button.\u00bb<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

n Go to the Administrator menu by pressing\u00a0\u00ab5\u00bb\u00a0<\/strong>and enter the admin password\u00a0\u00ab22222\u00bb\u00a0<\/strong>Press and hold the\u00a0right arrow key<\/strong><\/p>\n\n\n\n

n Now press\u00a0\u00ab2\u00bb and \u00ab2\u00bb again\u00bb\u00a0<\/strong>to display the IP address<\/p>\n\n\n\n

n To exit the menu, press the Cancel button<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

n In the\u00a0Aastra Main Menu (right)\u00a0<\/strong>Click on\u00a0\u00abConfiguration Server\u00bb<\/strong><\/p>\n\n\n\n

n Select \u00abHTTP\u00bb as the server:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

n Enter the\u00a0voxGate IP address\u00a0<\/strong>under\u00a0\u00abHTTP Server\u00bb\u00a0<\/strong>one:<\/p>\n\n\n\n

n (just the IP address!)\u00a0IPdervoxGate\/provisioning\/aastra\/<\/strong><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

n Enter the path (as described in Chapter 5.1) under\u00a0\u00abHTTP Path\u00bb\u00a0<\/strong>one:<\/p>\n\n\n\n

n Click\u00a0\u00abSave Settings\u00bb\u00a0<\/strong>and\u00a0Restart the device<\/strong><\/p>\n\n\n\n

Setup for Polycom<\/h2>\n\n\n\n

You can set up the Polycom directly on the device using the menu:<\/p>\n\n\n\n

The default password is 456 \/ The IP address: IPdervoxGate\/polycom<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

must be adjusted to match the IP address of your voxGate.\u00a0Press \"Exit\" to leave the menu. Follow the images to access the menu (from left to right). Use the arrow keys and the 4 buttons below the display to navigate.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

For \"Server Type,\" press\u00a0\u00abEdit\u00bb\u00a0\u00a0<\/strong>and select\u00a0\u00abHTTP\u00bb\u00a0<\/strong>. In the Server Address field, enter the link for Polycom. Now exit by clicking\u00a0\u00abExit\u00bb\u00a0<\/strong>the menus and\u00a0Restart the device.<\/strong><\/p>\n\n\n\n

Applying Feature Codes<\/h2>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00a0<\/p>\n\n\n\n

Feature Codes Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
\u00a0<\/strong>Register Phone Number<\/td>\nRegistering Phones (Plug-and-Play phones only)\u00a0<\/strong>*79 Extension Call Initiation\u00a0(*79220->OK)<\/strong><\/td>\n<\/tr>\n
Phone: Log Out<\/td>\nUnregistering Plug'n'Play phones. Dial *30 to initiate a call.(*30->OK)<\/strong><\/td>\n<\/tr>\n
\u00a0<\/strong>Call Waiting<\/td>\nTurn Call Waiting On\/Off\u00a0<\/strong>(*13->OK, 1 to change the lines; enter the desired number of lines)<\/strong><\/td>\n<\/tr>\n
Restart Phone<\/td>\nReboot the phone. Only for Plug-and-Play devices.<\/td>\n<\/tr>\n
Log In\/Out as an Agent<\/td>\nAgents log in by entering *55queue number -> OK. To log out, enter *55queue number (*55321->OK)<\/td>\n<\/tr>\n
Voice Recording<\/td>\nEnables recording on the respective phone when this feature code is dialed. To disable, dial *47 again.<\/td>\n<\/tr>\n
Day\/Night Mode<\/td>\nEnables\/Disables Day\/Night Mode<\/td>\n<\/tr>\n
\u00a0<\/strong>Making Anonymous Calls<\/td>\nCaller ID suppression for a call. For example:.\u00a0<\/strong>*990564704626<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

WinCTI<\/h1>\n\n\n\n

Product Overview<\/h2>\n\n\n\n

The following products are available to you:<\/p>\n\n\n\n

n Winet CTI Client Professional:<\/h4>\n\n\n\n

CTI Software for dialing from a PC. Client software for inbound and outbound call management. Full Outlook integration and full connectivity to databases via ODBC and other interfaces<\/p>\n\n\n\n

n Winet CTI Client Standard:<\/h4>\n\n\n\n

CTI Software for dialing from a PC. Client software for inbound and outbound telephony management. Full Outlook integration.<\/p>\n\n\n\n

n Winet TAPI for voxGate:<\/h4>\n\n\n\n

TAPI Driver License for the snom TAPI Interface (e.g., TwixTel) and Outlook (dialing from Outlook only)<\/p>\n\n\n\n

Our sales team will be happy to provide you with information about the individual product features. In this chapter, we\u2019ll focus specifically on the Winet CTI Client (Professional).<\/p>\n\n\n\n

Purchasing Licenses & Installation<\/h2>\n\n\n\n

To install the CTI Client, download the software from\u00a0http:\/\/www.winet.ch\/Produkte\/winCTI\/\u00a0<\/a>Download. This version is for\u00a030 Days Without a License\u00a0<\/strong>You can use it with all features enabled. After that, you can order a license from us.<\/p>\n\n\n\n

Run the setup by clicking the\u00a0Double-click the setup.exe file:<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Install the client for one or all users<\/p>\n\n\n\n

If you have already purchased a license, enter the license:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Select the desired options. The\u00a0\u00abCTI Client TAPI Connector\u00bb\u00a0<\/strong>You'll definitely need it. If a\u00a0\u00abTelephony Add-In for Outlook\u00bb\u00a0<\/strong>If desired, select this option as well:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The\u00a0\u00abActiveX Telephony Component\u00bb\u00a0<\/strong>You only need to select this if you<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

custom applications\u00a0<\/strong>Use it via ActiveX.<\/p>\n\n\n\n

Now select the\u00a0Desired program shortcuts.\u00a0<\/strong>The CTI Client will then display a green icon in the system tray:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Once the installation is complete, the first thing that appears is the\u00a0Configuration window.\u00a0<\/strong>You can access the configuration at any time at\u00a0\u00abOptions\u00bb\u00a0<\/strong>reopen:<\/p>\n\n\n\n

Click on\u00a0\u00abPhone Configuration,\u00bb,\u00a0<\/strong>to configure the client and link it to voxGate.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Click on\u00a0\u00abAdd TAPI Device,\u00bb,\u00a0<\/strong>to create a\u00a0New TAPI line\u00a0<\/strong>To configure:<\/p>\n\n\n\n

Under \"VoIP,\" select your phone type, and then click\u00a0\u00abDevice Configuration\u00bb<\/strong>. Example: snom. First,\u00a0\u00absnom Phones\u00bb\u00a0<\/strong>after that\u00a0\u00absnom Line 1\u00bb\u00a0<\/strong>and finally\u00a0\u00abDevice Configuration\u00bb<\/strong>.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Now enter the\u00a0Your phone's IP address\u00a0<\/strong>. If the phone's web interface is blocked by a\u00a0Password\u00a0<\/strong>is protected, check the box next to\u00a0Authentication\u00a0<\/strong>so you can enter your login information. Finally, click on\u00a0Test\u00a0<\/strong>checked the functionality.<\/p>\n\n\n\n

Phone Settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
IP address or DNS name<\/td>\nEnter the IP address or the name of the phone system<\/td>\n<\/tr>\n
Authentication<\/td>\nYou'll only need this if you've set a passcode on your phone.<\/td>\n<\/tr>\n
Test<\/td>\nTo test the connection, click\u00a0\u00abTest.\u00bb Click OK to save.<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

After connecting the phone to your computer, you can now go to the tab\u00a0\u00abPromotion URL\u00bb\u00a0<\/strong>Set the status to \"Active\" by clicking\u00a0\u00abStart\u00bb\u00a0<\/strong>Click. This will also notify you on your computer when you receive an incoming call.\u00a0You will then be prompted to automatically open the necessary ports in your firewall so that notifications work properly. We recommend accepting this prompt.<\/p>\n\n\n\n

In the Setup menu, click the option\u00a0\u00abElection Preferences\u00bb<\/strong><\/p>\n\n\n\n

Enter the\u00a0Location Information\u00a0<\/strong>one:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Then switch to the tab\u00a0\u00abPhone System\u00bb:<\/strong><\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

\u00a0<\/p>\n\n\n\n

Selection settings:<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Phone System<\/td>\nCheck the box<\/td>\n<\/tr>\n
Office Code<\/td>\nLeave the \u00abOffice Code\u00bb field unchecked if you do not need to prefix the number with \"0\" (this is the default).<\/td>\n<\/tr>\n
Maximum length of internal numbers<\/td>\nNow specify the maximum number of digits for internal numbers<\/td>\n<\/tr>\n
OK<\/td>\nClick OK and confirm the configuration in the setup menu by clicking OK again.The client is now set up.<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

The BLF Function (Busy Light Panel)<\/h3>\n\n\n\n

To configure the BLF function, click on an empty BLF field; select<\/p>\n\n\n\n


\u00abEdit\u00bb:<\/h4>\n\n\n\n

Settings:<\/strong><\/p>\n\n\n\n

\n\n\n\n\n\n\n
Field Name<\/strong><\/td>\nField Description<\/strong><\/td>\n<\/tr>\n
Key Name<\/td>\nAbbreviation commonly used in your company<\/td>\n<\/tr>\n
Phone number<\/td>\nNow enter the\u00a0Desired extension\u00a0<\/strong>. Click OK.<\/td>\n<\/tr>\n
OK<\/td>\nClick OK and confirm the configuration in the setup menu by clicking OK again.\u00a0The client is now set up.<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Then right-click to select the BLF again and choose\u00a0\u00abLink TAPI Device\u00bb<\/strong><\/p>\n\n\n\n

Now you need to configure additional voxGate lines, as described above. After that, you can select the device.<\/p>\n\n\n\n

Repeat this process for all desired BLF LEDs.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Outlook Integration<\/h3>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Click on\u00a0\u00abNew\u00bb\u00a0<\/strong>and follow the path as shown:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Click on\u00a0\u00abFinish\u00bb<\/strong><\/p>\n\n\n\n

Client Features<\/h3>\n\n\n\n

You can now use the client. The LEDs always show you who is busy. In the lower window, you'll see your own journal.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

To\u00a0Additional Features\u00a0<\/strong>To use it, use the \u00abSelf-Help\u00bb program.<\/p>\n\n\n\n

Support<\/h1>\n\n\n\n

Winet's Contact Information<\/h2>\n\n\n\n
\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

In the event of a malfunction with your phone system, you can find information on our website\u00a0staging.winet.ch\/<\/a>\u00a0under\u00a0http:\/\/www.winet.ch\/Support\/<\/a>\u00a0the information you need to contact us as soon as possible.<\/p>\n\n\n\n

Ticketing System<\/h2>\n\n\n\n

All support requests are recorded as electronic tickets in Winet's support system. As a customer, this allows you to check the status of your support request 24\/7. You have access to a complete history of your requests to Winet.<\/p>\n\n\n\n

Create tickets in the ticketing system<\/h3>\n\n\n\n

To resolve your support request promptly, our support team needs as much information as possible:<\/p>\n\n\n\n

n Indicate whether the reported malfunctions affect only one device, several devices, or all devices.<\/p>\n\n\n\n

n Describe the malfunctions in detail<\/p>\n\n\n\n

n Formulate requests that include all the important details<\/p>\n\n\n\n

You can submit your support request via email to\u00a0support@winet.ch<\/a>\u00a0send or submit a support request via the Winet support page\u00a0http:\/\/support.winet.ch\/otrs\/customer.pl<\/a>\u00a0Register. In any case, you will automatically receive an email with your ticket number.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

If you have any additional information regarding the support case, please enter it directly into the ticketing system. We ask that you enter this information in the ticketing system, as otherwise you would create another automatic ticket.<\/p>\n\n\n\n

Log in to the ticketing system<\/h3>\n\n\n\n

Under\u00a0http:\/\/support.winet.ch\/otrs\/customer.pl\u00a0<\/a>You can log in using your customer number and password. Before you can log in for the first time, you must click \u201eForgot your password?\u201c so we can send you a new password.\u00a0Enter your customer number in the field and finish by clicking<\/p>\n\n\n\n

\u201eSubmit.\u201c.<\/p>\n\n\n\n

You will receive the password by email as soon as the confirmation link is activated.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

You will now see a list of all existing tickets and their statuses associated with your email address. You have the option to view all open and closed tickets.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Edit Tickets<\/h3>\n\n\n\n

To edit a ticket\u2014for example, to add more details\u2014click the link shown in the subject line or the ticket number.<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

You can now enter additional information in the message field or attach files in the following formats:\u00a0doc, pdf, jpg, bmp, xls, gif, zip, csv, txt, png.<\/strong><\/p>\n\n\n\n

The additions will now be displayed when the ticket is reopened:<\/p>\n\n\n\n

\n\n\n\n\n
\u00a0<\/td>\n<\/tr>\n
\u00a0<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

Winet Support is now handling the support request that was submitted. Questions and answers are visible in the ticket. At the same time, you\u2019ll receive an email whenever there\u2019s an update to the ticket, so you\u2019ll always be up to date.<\/p>\n\n\n\n

Reopen Closed Tickets<\/h3>\n\n\n\n

You can reopen tickets that have already been closed at any time. Reopen the closed ticket by clicking the link in the ticket number or subject line. Once you've entered a message and submitted it, the ticket will be reopened.<\/p>\n\n\n\n

Creating a New Ticket Manually<\/h3>\n\n\n\n

When you access the ticket system, you can also create a ticket by clicking the \u00abNew Ticket\u00bb button.<\/p>\n\n\n\n

Two fields are already filled in by default. Required fields are marked with an \u201e*\u201c. Please note that the priority field is based on a clear definition.\u00a0In an emergency, we always recommend calling us.<\/p>\n\n\n\n

Classification Levels<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n
Classification Level<\/strong><\/td>\nMeaning<\/strong><\/td>\n<\/tr>\n
\u00a0<\/strong>\u00a0<\/strong>5 Very High\u00a0<\/strong>(Emergency)<\/td>\nThe system is down, and the customer can no longer maintain normal operations. An immediate solution is needed to resolve the situation\u00a0(damage control). First and foremost, a temporary solution\u2014such as a replacement\u2014must be implemented to reduce the status to Level 2\u20134 as quickly as possible.<\/td>\n<\/tr>\n
\u00a0<\/strong>4 high\u00a0<\/strong>(critical)<\/td>\nThe system is so severely affected that the customer can only continue normal operations to a limited extent. A quick solution is needed to resolve the issue.<\/td>\n<\/tr>\n
3 normal<\/strong><\/td>\nThe system has very few limitations, so the customer does not face any significant restrictions (e.g., a phone does not work).<\/td>\n<\/tr>\n
2 low<\/strong><\/td>\nNo impact on business operations. The system is running smoothly. The customer would like to see optimizations and adjustments.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

General Information About Support<\/h2>\n\n\n\n

Winet Support is a paid service and is billed in 15-minute increments. Our hourly rate is CHF 179 during normal business hours. A higher rate applies outside of business hours.<\/p>\n\n\n\n

Support Approaches<\/h3>\n\n\n\n
\n\n\n\n\n\n\n\n
On-call time<\/strong><\/td>\nDay<\/strong><\/td>\nTime<\/strong><\/td>\nHourly Rate<\/strong><\/td>\nExcluding<\/strong><\/td>\n<\/tr>\n
Normal On-Call Time<\/td>\nMon\u2013Fri<\/td>\n8:00 a.m. \u2013 6:00 p.m.<\/td>\n\u00a0<\/td>\nSaturdays, Sundays, and public holidays<\/td>\n<\/tr>\n
Extended Availability Time<\/td>\nMon\u2013Fri<\/td>\n6:00 p.m. \u2013 8:00 p.m.<\/td>\n+ 25%<\/td>\nSaturdays, Sundays, and public holidays<\/td>\n<\/tr>\n
Saturday Included<\/td>\nMon\u2013Sat<\/td>\n8:00 p.m. \u2013 12:80 a.m.<\/td>\n+ 50%<\/td>\nSundays and public holidays<\/td>\n<\/tr>\n
Sundays and Holidays<\/td>\n\u00a0<\/td>\n\u00a0<\/td>\n+ 100%<\/td>\n\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n

We generally recommend contacting support via a\u00a0Service Level Agreements (SLA)\u00a0<\/strong>to cover. Winet offers SLAs at various levels for this purpose. If you are interested, please contact our sales department.<\/p>\n\n\n\n

Do you have any questions about our ticketing system? We're always happy to help.<\/p>\n\n\n\n

Your Winet Team<\/p>\n\n\n\n

Winet Network Solutions AG, T\u00e4fernstrasse 31<\/p>\n\n\n\n

CH-5405 Baden-D\u00e4ttwil<\/p>\n\n\n\n

Technical Questions Administrative Questions Phone \/ Fax<\/p>\n\n\n\n

support@winet.ch<\/a>\u00a0backoffice@winet.ch<\/a><\/p>\n\n\n\n

+41\u00a0450\u00a0470\u00a046\u00a026\u00a0\/\u00a027<\/p>\n\n\n\n

Support for Business Customers Support for Residential Customers (CHF 2.50\/min.)<\/p>","protected":false},"excerpt":{"rendered":"

Einleitung VoIP\u00a0\u2013 Ihre neue Technologie in\u00a0der\u00a0Kommunikation Herzlichen Gl\u00fcckwunsch! Sie nutzen …<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[41],"doc_tag":[],"class_list":["post-3692","docs","type-docs","status-publish","hentry","doc_category-telefonie-systeme-winet"],"acf":[],"year_month":"2026-11","word_count":9728,"total_views":"19","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin-unmwoaed","author_nicename":"admin-unmwoaed","author_url":"https:\/\/www.winet.ch\/en\/author\/admin-unmwoaed\/"},"doc_category_info":[{"term_name":"Telefonie-Systeme Winet","term_url":"https:\/\/www.winet.ch\/en\/wiki-category\/telefonie-systeme-winet\/"}],"doc_tag_info":[],"yoast_head":"\nKonfiguration und Verwendung des voxManagers - Winet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.winet.ch\/en\/support\/wiki\/configuration-and-use-of-voxmanager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Konfiguration und Verwendung des voxManagers\" \/>\n<meta property=\"og:description\" content=\"Einleitung VoIP\u00a0\u2013 Ihre neue Technologie in\u00a0der\u00a0Kommunikation Herzlichen Gl\u00fcckwunsch! Sie nutzen ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.winet.ch\/en\/support\/wiki\/configuration-and-use-of-voxmanager\/\" \/>\n<meta property=\"og:site_name\" content=\"Winet\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.winet.ch\/3b8115cc-9211-4f40-be60-3966e494c20a\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"49 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/\",\"name\":\"Konfiguration und Verwendung des voxManagers - Winet\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.winet.ch\\\/3b8115cc-9211-4f40-be60-3966e494c20a\",\"datePublished\":\"2020-07-20T08:02:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/3b8115cc-9211-4f40-be60-3966e494c20a\",\"contentUrl\":\"https:\\\/\\\/www.winet.ch\\\/3b8115cc-9211-4f40-be60-3966e494c20a\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/support\\\/wiki\\\/konfiguration-verwendung-voxmanagers\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.winet.ch\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/www.winet.ch\\\/wiki-sgdnckyfnvgdfhye\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Konfiguration und Verwendung des voxManagers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/\",\"name\":\"Winet\",\"description\":\"The VoIP Professionals\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.winet.ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Configuring and Using voxManager - Winet","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.winet.ch\/en\/support\/wiki\/configuration-and-use-of-voxmanager\/","og_locale":"en_US","og_type":"article","og_title":"Konfiguration und Verwendung des voxManagers","og_description":"Einleitung VoIP\u00a0\u2013 Ihre neue Technologie in\u00a0der\u00a0Kommunikation Herzlichen Gl\u00fcckwunsch! Sie nutzen ...","og_url":"https:\/\/www.winet.ch\/en\/support\/wiki\/configuration-and-use-of-voxmanager\/","og_site_name":"Winet","og_image":[{"url":"https:\/\/www.winet.ch\/3b8115cc-9211-4f40-be60-3966e494c20a","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"49 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/","url":"https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/","name":"Configuring and Using voxManager - Winet","isPartOf":{"@id":"https:\/\/www.winet.ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/#primaryimage"},"image":{"@id":"https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.winet.ch\/3b8115cc-9211-4f40-be60-3966e494c20a","datePublished":"2020-07-20T08:02:23+00:00","breadcrumb":{"@id":"https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/#primaryimage","url":"https:\/\/www.winet.ch\/3b8115cc-9211-4f40-be60-3966e494c20a","contentUrl":"https:\/\/www.winet.ch\/3b8115cc-9211-4f40-be60-3966e494c20a"},{"@type":"BreadcrumbList","@id":"https:\/\/www.winet.ch\/support\/wiki\/konfiguration-verwendung-voxmanagers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.winet.ch\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/www.winet.ch\/wiki-sgdnckyfnvgdfhye\/"},{"@type":"ListItem","position":3,"name":"Konfiguration und Verwendung des voxManagers"}]},{"@type":"WebSite","@id":"https:\/\/www.winet.ch\/#website","url":"https:\/\/www.winet.ch\/","name":"Winet","description":"The VoIP Professionals","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.winet.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs\/3692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/comments?post=3692"}],"version-history":[{"count":0,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/docs\/3692\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/media?parent=3692"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/doc_category?post=3692"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=3692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}