{"id":1573,"date":"2020-03-23T06:37:40","date_gmt":"2020-03-23T06:37:40","guid":{"rendered":"https:\/\/www.winet.ch\/?page_id=1573"},"modified":"2024-09-14T16:55:24","modified_gmt":"2024-09-14T14:55:24","slug":"managed-services","status":"publish","type":"page","link":"https:\/\/www.winet.ch\/en\/managed-services\/","title":{"rendered":"Managed Services"},"content":{"rendered":"

Managed Services<\/h1>\n<\/div>
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What is technical service?<\/h2>\n<\/div>
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Winet's Customer Service department offers technical service through its VoIP system technicians.<\/p>\n<\/div>

We are also happy to offer you remote service via remote access to your infrastructure. E.g. for the configuration of end devices, firewalls etc.<\/p>\n<\/div>

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Opening hours<\/strong>
\nMonday to Friday \/ 08h00 to 12h00 and 13h00 to 17h00<\/p><\/span><\/div><\/div>

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Administrative<\/h3>\n<\/div>

central.service@winet.ch<\/a> \/ +41 56 520 20 20
\n(Registrations, myPhone bookings, contracts, invoices, CDR information, terminations, etc.)<\/p>\n<\/div>

Technical service<\/h3>\n<\/div>

Through our VoIP system technicians in the Customer Service department via customer.service@winet.ch<\/a> (Ticket opening)
\n+41 56 520 20 00 for business customers
\n0900 66 3932 for private customers (CHF 2.50 \/ min.)<\/p>\n<\/div>

System standby time<\/h3>\n<\/div>

We are happy to offer you extended on-call times via our individual Service Level Agreements (SLA).<\/p>\n<\/div>

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Consulting, Sales &
\nPartner support<\/h2>\n<\/div>
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<\/i><\/span>+41 56 520 20 30<\/span><\/a><\/div>
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<\/i><\/span>sales@winet.ch<\/span><\/a><\/div>
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For instructions and manuals for individual products and services, please contact us directly by email. We will be happy to send you the required documents afterwards.<\/p>\n<\/div>

<\/i><\/span>View instructions<\/span><\/a><\/div>
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Online portals<\/h2>\n<\/div>