{"id":4556,"date":"2021-01-07T14:54:06","date_gmt":"2021-01-07T13:54:06","guid":{"rendered":"https:\/\/www.winet.ch\/?p=4556"},"modified":"2026-09-27T15:54:10","modified_gmt":"2026-09-27T13:54:10","slug":"winet-customer-story-topcare-management-ag","status":"publish","type":"post","link":"https:\/\/www.winet.ch\/en\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/","title":{"rendered":"Winet Customer Story: topCare Management AG"},"content":{"rendered":"

<\/div>

The 5-year partnership between Winet and topCare.<\/h3>\n<\/div>

In this article, learn how the long-standing partnership between the two companies works and get a glimpse into day-to-day operations from CEO Simon Weiss.<\/strong><\/p>\n<\/div>

<\/div>

The interview with Simon Weiss\u2014co-managing director of topCare Management AG in Zurich:<\/p>\n<\/div>

<\/div>
<\/lite-youtube><\/div><\/div>
<\/div>

What is your overall impression of working with Winet?<\/h3>\n<\/div>
<\/div>

\u201eWinet is a friendly company where you\u2019re taken seriously and feel supported. When problems arise, they\u2019re always on the lookout for a suitable solution.\u201d.<\/p>\n

\u201cNow, in the next step, let's work together to see how we can further tailor our telephony solutions to our business processes and optimize them accordingly.\"<\/p>\n<\/div>

<\/div>

What happens when there are problems with the phone service?<\/h3>\n<\/div>
<\/div>

\u201eWe actually went a long time without any disruptions or problems with our phone service\u2014everything worked just as it should.\".<\/p>\n

When an issue did come up, we addressed our concerns directly and transparently; they were taken seriously, and we tried to clarify all outstanding questions and issues in a face-to-face conversation.<\/p>\n

\u201cEven though the implementation didn't happen overnight, everything is running smoothly again.\"<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div><\/div>

Is there anything that exceeded your expectations during our collaboration?<\/h3>\n<\/div>
<\/div>

\u201eAs a customer, you can tell when Winet optimizes its internal processes and improves the quality of service for customers.\u201c<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>

Why would you recommend Winet to others?<\/h3>\n<\/div>
<\/div>

\u201eAt Winet, the service is very personal, and they cater to each customer and their individual needs.\".<\/p>\n

\u201cA friendly company where you feel taken seriously and where it's easy to communicate directly.\"<\/strong><\/p>\n

You can contact topCare Management AG at:<\/h4>\n

info@topcare.ch<\/p>\n

044 360 44 24<\/p>\n

www.topcare.ch<\/a><\/p>\n<\/div>

<\/div>

Winet Customer Stories as a Source for Further Development<\/h3>\n<\/div>
<\/div>

Since we began publishing our Winet Customer Stories, we have had even more opportunities to receive direct feedback on our own offerings and solutions.<\/p>\n

Among other things, this has led us to add a new, innovative cloud PBX to our product lineup over the course of the coming year so that we can continue to offer our customers the best possible solutions.<\/p>\n

In addition to its standard features, this PBX offers highlights such as UCC (video and chat functionality), modern user interfaces, visual navigation options (e.g., in the IVR), and various integrations (e.g., with Microsoft Teams).<\/p>\n<\/div>

<\/div>
<\/span><\/div>
<\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":4561,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12],"tags":[59,67],"class_list":["post-4556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktuelles","tag-aktuelles","tag-customer-story"],"acf":[],"yoast_head":"\nWinet Customer Story: topCare Management AG<\/title>\n<meta name=\"description\" content=\"Wie l\u00e4uft eine langj\u00e4hrige Zusammenarbeit mit Winet ab? Erfahren Sie mehr \u00fcber die Zusammenarbeit von Winet mit der topCare Management AG.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.winet.ch\/en\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Winet Customer Story: topCare Management AG\" \/>\n<meta property=\"og:description\" content=\"Wie l\u00e4uft eine langj\u00e4hrige Zusammenarbeit mit Winet ab? Erfahren Sie mehr \u00fcber die Zusammenarbeit von Winet mit der topCare Management AG.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.winet.ch\/en\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/\" \/>\n<meta property=\"og:site_name\" content=\"Winet\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-07T13:54:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-27T13:54:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Design-ohne-Titel-2.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"admin-unmwoaed\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin-unmwoaed\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/\"},\"author\":{\"name\":\"admin-unmwoaed\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#\\\/schema\\\/person\\\/88c25f27d45f76ca0b7bbaadfe7dff8f\"},\"headline\":\"Winet Customer Story: topCare Management AG\",\"datePublished\":\"2021-01-07T13:54:06+00:00\",\"dateModified\":\"2026-09-27T13:54:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/\"},\"wordCount\":3923,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/Design-ohne-Titel-2.webp\",\"keywords\":[\"Aktuelles\",\"Customer Story\"],\"articleSection\":[\"Aktuelles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/\",\"name\":\"Winet Customer Story: topCare Management AG\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/Design-ohne-Titel-2.webp\",\"datePublished\":\"2021-01-07T13:54:06+00:00\",\"dateModified\":\"2026-09-27T13:54:10+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#\\\/schema\\\/person\\\/88c25f27d45f76ca0b7bbaadfe7dff8f\"},\"description\":\"Wie l\u00e4uft eine langj\u00e4hrige Zusammenarbeit mit Winet ab? Erfahren Sie mehr \u00fcber die Zusammenarbeit von Winet mit der topCare Management AG.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/Design-ohne-Titel-2.webp\",\"contentUrl\":\"https:\\\/\\\/www.winet.ch\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/Design-ohne-Titel-2.webp\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/2021\\\/01\\\/07\\\/winet-customer-story-topcare-management-ag\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.winet.ch\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Winet Customer Story: topCare Management AG\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#website\",\"url\":\"https:\\\/\\\/www.winet.ch\\\/\",\"name\":\"Winet\",\"description\":\"The VoIP Professionals\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.winet.ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.winet.ch\\\/#\\\/schema\\\/person\\\/88c25f27d45f76ca0b7bbaadfe7dff8f\",\"name\":\"admin-unmwoaed\",\"sameAs\":[\"https:\\\/\\\/www.winet.ch\"],\"url\":\"https:\\\/\\\/www.winet.ch\\\/en\\\/author\\\/admin-unmwoaed\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Winet Customer Story: topCare Management AG","description":"What is a long-term partnership with Winet like? Learn more about Winet's partnership with topCare Management AG.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.winet.ch\/en\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/","og_locale":"en_US","og_type":"article","og_title":"Winet Customer Story: topCare Management AG","og_description":"Wie l\u00e4uft eine langj\u00e4hrige Zusammenarbeit mit Winet ab? Erfahren Sie mehr \u00fcber die Zusammenarbeit von Winet mit der topCare Management AG.","og_url":"https:\/\/www.winet.ch\/en\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/","og_site_name":"Winet","article_published_time":"2021-01-07T13:54:06+00:00","article_modified_time":"2026-09-27T13:54:10+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Design-ohne-Titel-2.webp","type":"image\/webp"}],"author":"admin-unmwoaed","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin-unmwoaed","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#article","isPartOf":{"@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/"},"author":{"name":"admin-unmwoaed","@id":"https:\/\/www.winet.ch\/#\/schema\/person\/88c25f27d45f76ca0b7bbaadfe7dff8f"},"headline":"Winet Customer Story: topCare Management AG","datePublished":"2021-01-07T13:54:06+00:00","dateModified":"2026-09-27T13:54:10+00:00","mainEntityOfPage":{"@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/"},"wordCount":3923,"commentCount":0,"image":{"@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#primaryimage"},"thumbnailUrl":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Design-ohne-Titel-2.webp","keywords":["Aktuelles","Customer Story"],"articleSection":["Aktuelles"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/","url":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/","name":"Winet Customer Story: topCare Management AG","isPartOf":{"@id":"https:\/\/www.winet.ch\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#primaryimage"},"image":{"@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#primaryimage"},"thumbnailUrl":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Design-ohne-Titel-2.webp","datePublished":"2021-01-07T13:54:06+00:00","dateModified":"2026-09-27T13:54:10+00:00","author":{"@id":"https:\/\/www.winet.ch\/#\/schema\/person\/88c25f27d45f76ca0b7bbaadfe7dff8f"},"description":"What is a long-term partnership with Winet like? Learn more about Winet's partnership with topCare Management AG.","breadcrumb":{"@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#primaryimage","url":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Design-ohne-Titel-2.webp","contentUrl":"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Design-ohne-Titel-2.webp","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/www.winet.ch\/2021\/01\/07\/winet-customer-story-topcare-management-ag\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.winet.ch\/"},{"@type":"ListItem","position":2,"name":"Winet Customer Story: topCare Management AG"}]},{"@type":"WebSite","@id":"https:\/\/www.winet.ch\/#website","url":"https:\/\/www.winet.ch\/","name":"Winet","description":"The VoIP Professionals","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.winet.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.winet.ch\/#\/schema\/person\/88c25f27d45f76ca0b7bbaadfe7dff8f","name":"admin-unmwoaed","sameAs":["https:\/\/www.winet.ch"],"url":"https:\/\/www.winet.ch\/en\/author\/admin-unmwoaed\/"}]}},"_links":{"self":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/posts\/4556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/comments?post=4556"}],"version-history":[{"count":1,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/posts\/4556\/revisions"}],"predecessor-version":[{"id":13696,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/posts\/4556\/revisions\/13696"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/media\/4561"}],"wp:attachment":[{"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/media?parent=4556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/categories?post=4556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.winet.ch\/en\/wp-json\/wp\/v2\/tags?post=4556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}