{"id":4556,"date":"2021-01-07T14:54:06","date_gmt":"2021-01-07T13:54:06","guid":{"rendered":"https:\/\/www.winet.ch\/?p=4556"},"modified":"2024-07-20T12:18:11","modified_gmt":"2024-07-20T10:18:11","slug":"winet-customer-story-topcare-management-ag","status":"publish","type":"post","link":"https:\/\/www.winet.ch\/en\/2021\/01\/winet-customer-story-topcare-management-ag\/","title":{"rendered":"Winet Customer Story: topCare Management AG"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:30px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><h3>The 5-year collaboration between Winet and topCare.<\/h3>\n<\/div><div class=\"fusion-text fusion-text-2\"><p><strong>Find out in this article how the long-term cooperation between the two companies works and get a little insight into everyday business from CEO Simon Weiss.<\/strong><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p>The interview with Simon Weiss - Co-Managing Director of topCare Management AG in Zurich:<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><lite-youtube videoid=\"Ji-2jiB1cvk\" class=\"landscape\" params=\"wmode=transparent&autoplay=1&amp;enablejsapi=1\" title=\"YouTube video player 1\" data-button-label=\"Play Video\" width=\"600\" height=\"360\" data-thumbnail-size=\"auto\" data-no-cookie=\"on\"><\/lite-youtube><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;margin-bottom:15px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><h3>What is your general impression of working with Winet?<\/h3>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p>\u201cWinet is a friendly company that takes you seriously and feels picked up. In the event of difficulties, one is always looking for a suitable solution.<\/p>\n<p>In the next step, we will now look together at how we can further adapt our telephony solutions to our business processes and optimize them accordingly. &quot;<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-6\"><h3>What happens if there are problems with telephony?<\/h3>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-7\"><p>\u201cWe actually had no interference or difficulties with our telephony for a long time - everything worked as it should.<\/p>\n<p>When something happened, we addressed our concern directly and transparently; it was taken seriously and we tried to clarify all open questions and points in a personal conversation.<\/p>\n<p>Even if the implementation did not take place overnight, everything is now running perfectly again. &quot;<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"600\" height=\"338\" title=\"PANA6526\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/PANA6526-600x338.jpg\" alt class=\"img-responsive wp-image-4570\" srcset=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/PANA6526-200x113.jpg 200w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/PANA6526-400x225.jpg 400w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/PANA6526-600x338.jpg 600w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/PANA6526-800x451.jpg 800w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/PANA6526-1200x676.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><h3>Is there anything that exceeded your collaboration expectations?<\/h3>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-9\"><p>&quot;As a customer, you notice when Winet-internal processes are optimized and the service quality for customers is improved.&quot;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-10\"><h3>Why would you recommend Winet to others?<\/h3>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-11\"><p>\u201cAt Winet, the handling is very personal and you respond individually to individual customers and their needs.<\/p>\n<p><strong>A sympathetic company where you feel taken seriously and where direct exchange is easy. &quot;<\/strong><\/p>\n<h4>You can reach topCare Management AG at:<\/h4>\n<p>info@topcare.ch<\/p>\n<p>044 360 44 24<\/p>\n<p><a href=\"http:\/\/www.topcare.ch\">www.topcare.ch<\/a><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-12\"><h3>Winet Customer Stories as a source for further developments<\/h3>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-13\"><p>Since we started implementing our Winet Customer Stories, we have had even more opportunities to receive direct feedback on our own offers and solutions.<\/p>\n<p>Among other things, this has led to the fact that we will be adding a new, innovative Cloud PBX to our range in the course of the coming year so that we can continue to offer our customers the best possible solutions.<\/p>\n<p>In addition to the conventional functions, this PBX also brings highlights such as UCC (video and chat function), modern user interfaces, visual operating options (e.g. in the IVR) and various connections (e.g. MS Teams).<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\"fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"1920\" height=\"1080\" title=\"Winet Customer Story\" src=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Winet-Customer-Story.png\" alt class=\"img-responsive wp-image-4578\" srcset=\"https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Winet-Customer-Story-200x113.png 200w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Winet-Customer-Story-400x225.png 400w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Winet-Customer-Story-600x338.png 600w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Winet-Customer-Story-800x450.png 800w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Winet-Customer-Story-1200x675.png 1200w, https:\/\/www.winet.ch\/wp-content\/uploads\/2020\/12\/Winet-Customer-Story.png 1920w\" sizes=\"(max-width: 800px) 100vw, 1920px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:40px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":4561,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[35],"tags":[54,68],"class_list":["post-4556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktuelles","tag-aktuelles","tag-customer-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Winet Customer Story: topCare Management AG<\/title>\n<meta name=\"description\" content=\"Wie l\u00e4uft eine langj\u00e4hrige Zusammenarbeit mit Winet ab? 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