Winet Customer Story: NEWO Trust
The Collaboration Between NEWO Treuhand and Winet
In this article, learn how NEWO Treuhand and Winet work together and get a glimpse into day-to-day operations from CEO Maria Mazza.
The interview with Maria Mazza—CEO of NEWO Treuhand in Rapperswil-Jona:
Tell us a little about your company
„We are a company that offers not only fiduciary services but also management consulting. Over the past five years, we’ve built a strong relationship of trust with our clients. As a result, we’ve become a hub for them. This means they reach out to us and ask if we know of other providers, specialists, attorneys, or similar professionals who would be the best fit for their specific projects.“
„Naturally, this has also made telephony important. Telephony is important to us because it serves as our calling card and is taken seriously by our customers.“ This raises some important questions:
- Can people reach us? Yes or no?
- How can you reach us?
- How well does it work when we receive a lot of calls?
- How is the ring signal distributed, and who can answer the phone at that moment—and who can't?
What does business telephony mean to you?
„The phone remains a popular tool for my clients. If they have any questions or concerns, they can give me a quick call to immediately figure out what the problem is and what needs to be adjusted. This ensures communication with clients without spending too much time and effort organizing video conferences.“
„If we’re unavailable, customers should understand that we’re not available—for example, either because we’re in a meeting or simply because we’re busy all day. And if that’s communicated clearly, the customer will be more at ease and understanding. Otherwise, the customer will have a strange feeling and sense a certain unease if no one is available for no apparent reason.“
How does Winet support you in your day-to-day business?
„It was important to me to have a solution that works for us and can also be flexibly adapted.“
„The ability to incorporate greetings (such as Merry Christmas wishes) into phone calls is also very well received by customers.“
„Whether it’s how many times the call rings before it’s forwarded to the call-back service, or whether the hold time is too long and needs to be shortened: We need this flexibility so that we can work without interruption, but above all so that customers know exactly when they can reach us again if we’re unavailable.“
How satisfied are you with Winet as a provider for business customers?
„I'm very satisfied because the professionalism we were hoping for is evident. It is precisely this professionalism that our customers also recognize, which of course makes us very happy.".“
„If we can already offer that level of professionalism and quality even though we’re a small team, that’s something I find very important. And I also think it’s important that our clients appreciate it and see it that way. This, in turn, is part of our reputation and our image.”.“
Why would you recommend Winet to others?
„I would recommend them because Winet has supported us well from the very beginning. We were a small business, and we’ve grown since then and continue to grow. Winet still supports us well, and when a provider understands that it should support and care for even small customers from the very beginning, that’s what keeps customers loyal.”.“
„Growth is good for both sides because it’s a win-win situation. I’m happy to recommend Winet as a provider. After all, a provider benefits not only from a growing customer base but also from referrals from its customers.”.“
You can reach NEWO Treuhand at:
Winet Customer Stories as a Source for Further Development
Since we began publishing our Winet Customer Stories, we have had even more opportunities to receive direct feedback on our own offerings and solutions.
Among other things, this has led us to introduce a new, innovative Cloud PBX have added to our product line so that we can continue to offer our customers the best possible solutions.
In addition to its standard features, this PBX offers highlights such as UCC (video and chat functionality), modern user interfaces, visual navigation options (e.g., in the IVR), and, in the future, various integrations (e.g., with Microsoft Teams).
If you are also a Winet customer and Interested in a Winet Customer Story? If you have any questions, please feel free to contact. Because we are always happy to support our customers along the way.
