CTI & Integrations
Are you looking for a way to integrate telecommunications with electronic data processing?
Conveniently manage your phone calls directly from your computer and dial numbers with just one click from Outlook. Our CTI solutions integrate communication and workflows to boost efficiency in your daily routine.
Do you want to control your phone using your computer? Or do you want to save time by dialing the number you want directly from Outlook?
We can offer you this and more with the Winet solution for CTI telephony. The Winet CTI Client is available in two versions, which differ in terms of the features they support (learn more here). Please feel free to contact us if you have any further questions.
Computer Telephony Integration (CTI) is the integration of telecommunications with electronic data processing. This allows you to make phone calls using your PC.
Dial a phone number with a click of the mouse: In practice, these systems are often integrated into email programs, such as Microsoft Outlook, and feature a TAPI interface. This allows you, among other things, to call saved contacts directly from within the email program. In addition, some CTI modules also offer fax functionality.
CTI enables the automatic initiation, acceptance, and termination of phone calls; the setup of conference calls; the sending and receiving of fax messages; phone directory services; and call forwarding—all from within computer programs.
Using automatic caller identification, the corresponding record from a customer database can be displayed on a screen. It is also possible to keep a log of the calls made. This technology is primarily used by call centers.
| Supported Features | Version | |
|---|---|---|
| Standard | Professional | |
| Telephony | ||
| TAPI (Dial, Hang Up) | ||
| TAPI (Answer, Ask for Confirmation, Transfer, Call Waiting, Conference, Hold) | ||
| TAPI (Call Forwarding, Call Protection) | ||
| Redial | ||
| CAPI driver | ||
| Voice recording (only when making calls using an ISDN card and headset) | ||
| Controlling Multiple Devices | ||
| Connector for PhoneSuite CTI Server | ||
| CTI Client TAPI Connector (TAPI Driver) | ||
| TAPI Connector for Ayrix hostedPBX | ||
| TAPI Connector for snom Phones | ||
| TAPI Connector for Zoiper/Idefisk | ||
| SIP Softphone | ||
| TAPI Connector for Skype | ||
| ActiveX Control | ||
| Outlook Add-In | ||
| Data Connection | ||
| Text files (*.csv, *.txt) | ||
| Downloading Text Files from a Web Server (HTTP) | ||
| Download Text Files from a File Server | ||
| Outlook® Contacts (read/write) | ||
| ODBC (Databases with ODBC Drivers) | ||
| Lotus Notes Contacts (read-only access) | ||
| ACT! Contacts (read-only access) | ||
| combit address manager contacts (read-only access) | ||
| cobra Address PLUS Contacts (read-only access) | ||
| LDAP Data Sources (Read-Only Access) | ||
| Record Limit (Maximum Entries) | unlimited | unlimited |
| Maximum number of phone books (folders) | unlimited | unlimited |
| Data Import | ||
| Importing Data via the Clipboard | ||
| Input Form | ||
| Customization of input forms | ||
| Call Log | ||
| Maximum number of entries per day | unlimited | unlimited |
| Logging in the Outlook Journal | ||
| Call Times | ||
| Maximum number of active appointments | unlimited | unlimited |
| Email (Send via default email client) | ||
| Speed Dial | ||
| Monitor Bar | ||
| Maximum number of status LEDs | 16 | 256 |
| Meeting Notes | ||
| Document Hyperlinks in Notes | ||
| linked notes (e.g., the Outlook Memo field | ||
| Interworking | ||
| Selection from other applications using a hotkey | ||
| OCR selection using the middle mouse button | ||
| Dialing from Other Applications Using the TAPI Connector | ||
| Dialing by URL | ||
| Selection Using the Numeric Keypad | ||
| Controlling Other Applications (Transferring a Phone Number) | ||
| Word Document Templates | ||
| Generate Setup | ||
| Search the phone book | ||
| by last name, first name | ||
| by company, phone number, group, ID, search filter, full text | ||
