Winet Customer Story: topCare Management AG
The 5-year partnership between Winet and topCare.
In this article, learn how the long-standing partnership between the two companies works and get a glimpse into day-to-day operations from CEO Simon Weiss.
The interview with Simon Weiss—co-managing director of topCare Management AG in Zurich:
What is your overall impression of working with Winet?
„Winet is a friendly company where you’re taken seriously and feel supported. When problems arise, they’re always on the lookout for a suitable solution.”.
“Now, in the next step, let's work together to see how we can further tailor our telephony solutions to our business processes and optimize them accordingly."
What happens when there are problems with the phone service?
„We actually went a long time without any disruptions or problems with our phone service—everything worked just as it should.".
When an issue did come up, we addressed our concerns directly and transparently; they were taken seriously, and we tried to clarify all outstanding questions and issues in a face-to-face conversation.
“Even though the implementation didn't happen overnight, everything is running smoothly again."
Is there anything that exceeded your expectations during our collaboration?
„As a customer, you can tell when Winet optimizes its internal processes and improves the quality of service for customers.“
Why would you recommend Winet to others?
„At Winet, the service is very personal, and they cater to each customer and their individual needs.".
“A friendly company where you feel taken seriously and where it's easy to communicate directly."
You can contact topCare Management AG at:
info@topcare.ch
044 360 44 24
Winet Customer Stories as a Source for Further Development
Since we began publishing our Winet Customer Stories, we have had even more opportunities to receive direct feedback on our own offerings and solutions.
Among other things, this has led us to add a new, innovative cloud PBX to our product lineup over the course of the coming year so that we can continue to offer our customers the best possible solutions.
In addition to its standard features, this PBX offers highlights such as UCC (video and chat functionality), modern user interfaces, visual navigation options (e.g., in the IVR), and various integrations (e.g., with Microsoft Teams).
