The demands on the modern workplace are becoming more and more extensive - and everything must be synchronously networked and available at any time be. Microsoft Teams unifies the most important Microsoft Office 365 applications centrally, enabling employees to location-independent collaboration. In addition, Microsoft Teams can also be used as a virtual phone system be used.
Whether in the office, home office or on the road: With MS Teams Telephony you communicate completely location-independent.
The MS Teams connection is established via the Winet Teams Trunk ensured. This connects your Microsoft Teams environment to Winet via our central Teams SBC with Microsoft's Direct Routing, allowing you to directly use all the benefits of MS Teams with your Microsoft license. This means that you do not incur any additional costs or complex configuration work for your own SBC (Session Border Controller).
Use Microsoft Teams with Winet worldwide and independent of your location. With Winet you pay a monthly fee of only CHF 15 with a one-time connection fee of only CHF 200..
Advantages of MS Teams connection with Winet
Main line setup and unlimited simultaneous calls
Tailored telephony solution with individual package selection upon request
Significant cost savings with integration of state-of-the-art communication tools
State-of-the-art technologies and highest safety standards
Your benefit with the MS Teams solution of Winet
Smart total solution: Use all the applications of MS Teams (such as telephony, video calls, chat function, screen sharing and central document storage) and combine it with the ideal telephony solutions of Winet. This not only saves you costs, but also simplifies collaboration within the team, with customers and partners.
Needs-oriented and individual: With the MS Teams connection of Winet, you only purchase the number of licenses you need for your telephony business.
Own package selection: The MS Teams connection of Winet is ensured via our in-house SIP/Teams trunk connection. If you decide to use MS Teams together with our virtual PBX, you have extensive and flexible options to put together your own desired package the way you want it. We will help you find the ideal solution for your telephony business.
For all company sizes: MS Teams can be combined with various Winet solutions that are independent of the company size and thus cover the needs of any company.
Professional care & support: We accompany and support you from the initial contact to the evaluation and the set-up of the MS Teams connection. In addition, we support you at any time after the implementation with a professional support team with over 17 years of experience in the VoIP business.
Your way to Teams Telephony with Winet
MS Teams in Winet Shop
Get our MS Teams solution directly through our SIP/Teams Trunk connection on our Winet Shop.
Factsheet on MS Teams with Winet
Download our factsheet to learn more about MS Teams Telephony with Winet.
Do you need advice?
Arrange a free consultation. We will be happy to show you the possibilities of Teams Telefonie.
MS Teams with the Winet SIP/Teams Trunk
Establishment of the main line, no limitation of simultaneous calls
12 months minimum term, automatically extended by 3 months after expiration of the minimum term.
SIP trunk functional for MS teams
Prerequisite: Microsoft Office 365 E1, E3 or E5, + Phone System + Audio Conferencing.
monthly: CHF 15.-
Price excl. VAT
Terms of Service
1. Scope
1.1. Conclusion and content of the contract
These general terms and conditions (GTC) regulate the legal relationship between Winet Voicetec Solutions AG (hereinafter referred to as "Winet") and its customers (hereinafter referred to as "customer") who use the services of Winet as a VoIP project partner. The terms and conditions serve as the basis for all other contractual provisions of Winet. The contract between Winet and the customer consists of the offer from Winet and acceptance by the customer. The customer's orders and orders accepted by Winet also count as a contract. The current and published terms and conditions "VoIP Projects, myPhone and Internet Services" on the Winet website are part of every contract between Winet and the customer.
Deviations from our terms and conditions are only effective if we confirm them in writing. Our offers are valid for 14 days unless they indicate a different validity area. In the event of any contradictions, the contract takes precedence over the terms and conditions. The business language is German.
1.2. Supplements
Additional services and deliveries as well as any project-related deviations from the content of the GTC can be agreed in writing in supplements. These are considered part of the contract.
1.3. Specifications and terms and conditions of the customer
The customer's specifications and terms and conditions are only binding if this is expressly agreed in writing.
1.4. Contract changes
The contract and the supplements replace all previous agreements on the same subject. Changes or cancellations of the contract or supplements can only be made in writing or in the same form as they were concluded.
1.5. Assignment and offsetting of claims
The customer can neither transfer his contractual claims and the license rights to third parties nor offset them against counterclaims if Winet does not agree in writing beforehand.
2. Winet's services
2.1. Pre-sales phase
As far as Winet supports the customer with the analysis of his operational needs or with the product selection without special remuneration, this is done without contractual obligation and without liability. However, if a special contract with appropriate remuneration is concluded for the consultation, Winet is liable in accordance with the present terms and conditions.
2.2. Specifications of the services
The specification of each individual service (advice, programming, maintenance, etc.) or delivery (hardware, software) is conclusively derived from the corresponding contract and from the manufacturer's product documentation.
2.3. Third party products
For the delivery or licensing of products from a third party (manufacturer), the manufacturer's delivery, license and guarantee provisions, which are made available to the customer in a suitable form, primarily apply.
2.4. Sub-contracting
Winet can provide the agreed services through the use of sub-contractors and provides the same guarantee within the framework of the present contractual provisions as it does for its own services.
2.5. Services: Order / work contract law
The services are carried out as professionally qualified activities within the meaning of order law, or within the framework of a work contract, provided that the contract describes a work result to be delivered as a work.
2.6. Software, license rights
After paying the license fee on the machine-readable code of the licensed software, the customer acquires a non-exclusive, non-transferable right to use the software on the customer's system. This right of use is limited to the processing of the customer's own business data, and limited to the agreed number of users and the other price-determining parameters. In the case of third-party products, the manufacturer reserves the right to any more restrictive license terms. The customer allows the controls to monitor compliance with the license terms. In the event of gross or persistent violations, the license right can be withdrawn.
2.7. Hardware, transfer of ownership
The ownership of the hardware is only transferred to the customer once payment has been made in full. Until then, Winet can also assert its property against third parties and have a retention of title entered in the register, to which the customer hereby authorizes.
3. Cooperation of the customer
3.1. Obligations of the customer
So that Winet can provide the services correctly, the customer takes care of the administrative, organizational and technical requirements, including: designation of a project manager on the customer side, disclosure of operational needs and the technical framework, evaluation of the quantity structure, provision and operation of connections for on-site and remote work, comments on the concepts, protocols, questions and work results presented, submission of test data, participation in the acceptance procedure (if provided), backup of programs and data.
3.2. Failure by the customer
If the customer neglects his duty to cooperate, Winet can adjust the dates and invoice the customer for any additional costs.
4. Delivery, installation, acceptance
4.1. delivery
Software, service results and documentation can be transmitted to the customer on data carriers or via remote data transmission or made available to him online at Winet's option. Hardware is delivered at the customer's expense and risk to the customer address specified in the contract.
4.2. Installation and instruction
The installation is carried out by Winet, provided this is specifically agreed in the contract. The corresponding additional costs are borne by the customer, in particular the adaptation of the customer's existing technical environment as well as the configuration of interfaces, data transfer, parameterization, customer training and similar activities.
4.3. Acceptance with protocol
As a rule, Winet invites the customer to take delivery and creates a protocol of this (even if the customer does not take part). If defects occur that make the acceptance of the products and services appear unreasonable, Winet must be given the opportunity to remedy these within a reasonable period of time. The acceptance is then repeated. Defects that do not significantly affect the operation are not an obstacle to acceptance. In such a case, Winet and the customer agree on a schedule within which these defects will be remedied by Winet.
4.4. Acceptance without a protocol
If no acceptance protocol is drawn up (e.g. for small deliveries), deliveries and services are deemed to have been accepted, provided that the customer does not have a written complaint regarding the quantity, design or more visible within one week of receipt of the delivery or service (but no later than two weeks after notification of readiness for dispatch) Raises flaws.
4.5. Installation
If the customer starts productive operation, the deliveries and services are automatically deemed to have been accepted. The rectification of defects within the framework of the guarantee or maintenance remains guaranteed.
4.6. Further demands of the customer
In the event of defects of any kind, the rights and claims of the customer are conclusively derived from Sections 7.1 to 7.7.
5. Maintenance and Support
5.1. Maintenance objectives
In the case of software, maintenance serves to maintain the technical standard and restore operational readiness in the event of software-related errors. In the case of hardware, maintenance is used for maintenance and repair or replacement of the hardware in the event of technical malfunctions. In all cases there is no guarantee for uninterrupted operation, for permanent system compatibility or for an immediate remedy of defects. Winet can offer a workaround until the error has been corrected.
5.2. Maintenance options
The details of the maintenance are specified in the maintenance agreement or in the manufacturer's documents. The readiness for maintenance, the response time, the system availability, the runtime etc. depend on the options selected.
5.3. Upgrades and new versions
The delivery of upgrades or new versions with extended functionality is only included in the maintenance fee if the maintenance agreement expressly provides for this.
5.4. Causes of malfunction, operating material, exchange
The replacement or repair of hardware or software that has been damaged by external influences, as well as consumables and wear parts (including batteries), is only included in the maintenance if this has been agreed in the maintenance agreement. Winet can choose to replace defective parts with functionally identical components. Replaced parts become the property of Winet.
5.5. Maintenance requirements
The maintenance refers to the unchanged and uninterrupted serviced hardware or software, when used at the place mentioned in the contract, and according to the configurations and conditions of use recommended by Winet or the manufacturer. Winet can demand that other components of the customer's overall system are also properly maintained, that the customer allows free changes to increase reliability, and that the customer uses the latest release status after a reasonable transition period. Before reporting a malfunction, the customer uses the means made available to him to isolate the problem and diagnose errors. The customer guarantees access to the maintenance object and provides the facilities for remote maintenance at his own expense.
5.6. Additional maintenance costs
In the event of interventions by the customer or third parties, operating errors or false fault reports, causes of faults outside of the components maintained by Winet, deviations from the maintenance requirements or neglect of the customer's obligations to cooperate, Winet can either stop maintenance or the services and deliveries that were required for these reasons or which were rendered outside of normal business hours by Winet, will be charged to the customer in addition to the applicable rates.
5.7. Exceptions to maintenance
The following points are not included in the maintenance services and will be billed to the customer in addition (not an exhaustive list): Maintenance of extensions and options that were not supplied by Winet; Maintenance of electrical installations; Elimination of malfunctions caused by external influences for which Winet is not responsible; Services in connection with the relocation of hardware; Restoring and backup of data and applications.
6. Prices, terms of payment
6.1. Prices and additional costs
If a price is not set in the contract, the list prices of Winet or the manufacturer apply. The costs for delivery and packaging, taxes (especially VAT) and any charges (e.g. disposal fee) are added to the price by the customer. For installation and instructions, see section 4.2. Commissions, discounts, rebates and other deductions are only permitted if expressly agreed.
6.2. Price changes
In the case of periodic invoicing (e.g. licenses, services based on expenditure), Winet can adjust the prices to the changed conditions at any time with one month's advance notice. A price increase for maintenance is permitted at the end of each contract year. If the price increase does not exceed the general rate of inflation, the customer has no right of termination.
6.3. Billing based on effort
In the event of delayed or defective deliveries and services, the customer must immediately notify Winet of the exact complaints in writing. A defect is a deviation from the warranted properties or the unsuitability for the use specified in the contract. Adjustments / extensions not requested according to the contract will be charged according to the actual time spent. The travel time is charged according to the respective Winet price catalog. The customer will also be billed for the expenses and ancillary costs (in particular travel costs, accommodation, meals) and the costs of the aids specifically used for a project (hardware, licenses, database fees, etc.).
6.4. Flat rate prices, cost ceiling
Flat-rate prices (fixed prices) must be expressly agreed as such in the contract. A cost ceiling is not considered a flat rate, but has the following meaning: when the cost ceiling is reached, the customer can decide not to continue the project without mutual damages.
6.5. Payment dates and arrears
The payment dates are specified in the contract. If there is no contractual provision, the deliveries and services are payable upon conclusion of the contract. After 30 days after the invoice has been issued, the customer is in default even without a reminder and owes default interest in the amount of the usual bank interest rate for blank loans, but at least 4% (pa). The other statutory default rights are reserved.
7. Deadlines, warranty, liability
7.1. Notification obligation
In the event of delayed or defective deliveries and services, the customer must immediately notify Winet of the exact complaints in writing. A defect is a deviation from the warranted properties or the unsuitability for the use specified in the contract.
7.2. Events
The dates contained in the contract are seriously determined planning bases. If binding deadlines are to be adhered to, these must be expressly designated as fixed deadlines in the contract.
If such fixed dates are missed, the customer can set a reasonable grace period in writing and withdraw from the contract for the corresponding partial service after the deadline has expired. All dates are to be postponed accordingly if advance payments by the other party are not made on time, as well as in the event of extraordinary disruptions (e.g. force majeure, official measures, strike, failure of energy, telecommunications or traffic routes). Winet's liability for damage caused by delay is ultimately based on Section 7.7.
7.3. Rectification of defects
As far as possible, the removal of defects is carried out as part of maintenance. Winet remedies the defects through free repairs or replacement deliveries. The customer bears the costs for dismantling and installation, for the transport of spare parts and for any necessary adjustments, unless a maintenance contract exists. If essential functions cannot be used in accordance with the contract even after an exchange or repair, the customer can declare by registered letter to Winet that he is withdrawing from the contract for the defective partial service, even if a final grace period expires unused. Substitute performance by third parties or a reduction in price is only permitted if Winet has given its prior written consent. Winet's liability to pay damages is based exclusively on paragraph
7.4. Warranty for third-party products
Warranty and guarantee provisions that are issued by the manufacturer for third-party products take the place of the warranty rights described here.
7.5. Guarantee period, loss of warranty
Unless otherwise specified, the guarantee period is 24 months from delivery. The warranty period for replaced or repaired products expires at the same time as that of the originally delivered products, but is at least one month from the date of replacement or repair. If the warranty period expires or if the customer or third parties intervene in the hardware or software, in the event of external damage, in the event of operating errors, or in the event of usage or operating conditions that deviate from the product documentation, the warranty is void.
7.6. Legal guarantee
If the customer's rights to possession or use of the contractual services are disputed by a third party, the customer leaves the manufacturer and Winet with the defense and the creation of a state that no longer violates the rights of the third party. If this state cannot be achieved with reasonable effort, the contract for the affected partial service will be canceled. In all these cases, Winet's liability for damages is based on Section 7.7.
7.7. Winet's liability
Winet is liable for culpably caused direct personal injury and property damage, in accordance with the statutory liability provisions. For personal injury or damage to property caused by a subcontractor, the subcontractor alone (or his insurance) is liable, with the limitations of liability mentioned above. Any further or other liability on the part of Winet and its employees and subcontractors is expressly excluded, insofar as this is legally permissible. Data security, the provision of alternative solutions and the results achieved when using the services provided are the responsibility of the customer. As a result, Winet is not liable for data loss, pure pecuniary damage, indirect and indirect damage, consequential damage, loss of income or savings not achieved.
8. Property Rights
8.1. Intellectual property
All intellectual property rights remain with Winet or the manufacturer. The customer does not acquire any rights to programs, semiconductor topographies, inventions, copyrights, trademarks, design or know-how that go beyond his own use of the contractual services (Section 8.4 remains reserved). The customer cannot transfer the acquired rights of use to third parties.
8.2. Software protection
The customer receives the licensed programs in machine-readable code. Decompiling, opening up the source code, changing and further developing the software are prohibited by the customer unless this is expressly permitted by law.
8.3. copy protection
The customer may make a backup copy of the licensed programs and the documentation received. The volatile copies made during processing provided by the program are also permitted. The customer is obliged not to make any further copies and to adequately protect the programs and documentation against unauthorized viewing or copying by third parties and against loss. He has to notify Winet immediately in the event of unauthorized knowledge by third parties.
8.4. Individual production
The results of services (including software developments) that are provided individually for the customer become his property after full payment with the transferable property rights. Winet can use the ideas, processes and findings used for development freely and without any cost consequences.
8.5. confidentiality
Winet and the customer are obliged to treat the business secrets of the other party that come to their knowledge during the execution of the contract confidentially and to adequately protect them against any unauthorized knowledge by third parties.
8.6. Non-solicitation
The customer refrains from any solicitation of persons who are used by Winet for the execution of the contract. He fails to use the services of such persons, except via Winet. These obligations apply during the employment of such a person for the customer and for one year afterwards. For each violation, a contractual penalty of one year's salary is payable to the person concerned.
8.7. privacy
Both parties comply with data protection law. The customer is responsible for the protection and security of the data processed on his systems by third parties (including his staff). The customer agrees that data about him and his staff can be forwarded by Winet to domestic or foreign group companies, agents, licensors, credit institutions, etc. for processing.
8.8. Export restrictions
If the export from Switzerland of deliveries and services from Winet is subject to a statutory regulation, the customer is obliged to comply with the relevant regulations and to transfer these obligations to his legal successor.
9. Duration of the contract
9.1. Term of the contract
The contract for deliveries and services remains in effect until it is fulfilled. In the case of service contracts (e.g. service level agreements, data lines, etc.), a minimum term and a notice period are specified in the contract. Unless otherwise agreed in the contract, service contracts have a minimum term of one year and a notice period of three months to the end of a month. If such a contract is not terminated in writing while observing the notice period for the expiry of the minimum term, the contract is automatically extended by one year. At the end of each year of extension, there is a notice period of three months to the end of a month or an automatic extension for a further year.
9.2. Continuation of individual provisions
The provisions of the contract and the terms and conditions on liability and warranty, property rights as well as the applicable law and the place of jurisdiction continue to apply indefinitely even after the end of the contract.
9.3. Conditions during the notice period
In the case of maintenance and services, the average contractual remuneration is also to be paid for the notice period, even if the customer waives the services. The same applies to extra-time cancellations by the customer for the entire remaining term of the contract. Adjusted provisions on the financial consequences of early cancellation can be made in the contract.
9.4. Termination of contracts in special cases
Contracts for unlimited software licenses (one time fee) can be terminated by the customer at any time, but Winet can only terminate them if the customer violates the applicable provisions. In both cases there will be no refund of the license fee. Hardware delivery contracts cannot be terminated. The rights of Winet in the event of default in payment or insolvency of the customer are reserved.
9.5. Bankruptcy of the customer
If bankruptcy or inheritance proceedings are opened against the customer, or if licenses are to be seized, Winet can terminate all contracts without notice and all license rights expire without notice and without compensation for the customer. Winet reserves the right to claim damages.
10. Applicable law and place of jurisdiction
This contract and all supplements are subject to Swiss substantive law to the exclusion of the “Vienna Sales Convention” (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980). This contract and all supplements are subject to Swiss substantive law to the exclusion of the “Vienna Sales Convention” (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980).
The place of jurisdiction for all disputes between the parties is Baden AG. Winet Voicetec Solutions AG can also bring actions against the customer at his domicile.
1. Scope
These General Terms and Conditions (GTC) regulate the legal relationship between Winet Voicetec Solutions AG (hereinafter referred to as "Winet") and its customers (hereinafter referred to as "Customer") who use the services of Winet as a telephone carrier. The terms and conditions serve as the basis for all other contractual provisions of Winet. The current and published terms and conditions "VoIP Projects, myPhone and Internet Services" on the Winet website are part of every contract between Winet and the customer.
Deviations from our terms and conditions are only effective if we confirm them in writing. Our offers are valid for 30 days unless they indicate a different validity area. In the event of any contradictions, the contract takes precedence over the terms and conditions. The business language is German.
2. Contents of the contract for myPhone services from Winet
2.1 Formation of contract
A myPhone contract with a customer comes into being when the customer registers on the Winet homepage and when Winet accepts the contract. After registering, the customer will receive a confirmation by email.
2.2 Contract duration / termination in general
All Winet tariff models and telephony services are concluded for an indefinite period and, unless otherwise specified, can be terminated in writing at the end of the following month. DSL contracts are subject to a minimum term of one year or two years (according to the offer) and a notice period of three months to the end of a month. After the minimum term has expired, these products can be terminated at any time within three months to the end of a month.
With all tariff models, Winet reserves the right to terminate the service immediately in the event of illegal or immoral behavior on the part of the customer.
2.3 Contract term / termination of prepaid accounts
myPhone accounts for private customers are generally managed using the prepaid method. This means that a credit amount (payment on account) must be paid in to use the myPhone account. The account itself is free. Prepaid accounts of private customers can be terminated at any time. New myPhone private accounts can be used immediately after receipt of the credit payment. The minimum amount for a payment on account is CHF 50.00. This regulation applies to all types of payment (cash, bank, post, credit card, PayPal). In the case of credit payments made by credit card or PayPal, a credit of 2% of the payment amount is posted to the customer's account. With a credit amount of CHF 10.00 or more, the customer will be informed when a credit payment is due. If the credit amount reaches CHF 0.00, the account is blocked for incoming and outgoing calls until the payment has been received by Winet or there is evidence that the payment has been made.
Deposited balances will be paid back on request and stating the bank details. Credit amounts may be transferred to another myPhone account upon request by the customer. Negative balances are never transferred to another myPhone account.
If no credit payment is received in the first 30 days after ordering, the account will be deleted and the ordered number will be released again immediately. After 12 months of non-use of the account (neither for incoming nor outgoing calls), the account is deactivated, the number is blocked for 6 months from this point on and then released again.
If telephone support is required, this can only be done via the 0900 number for CHF 2.50 / min.
Hardware orders for private customers are only delivered after the goods have been prepaid. The goods can also be picked up directly from Winet against cash payment.
2.4 Account limits for business customers
Business customers receive an account limit corresponding to their turnover. As a rule, this corresponds to three times the monthly call costs. The customer will be informed from a balance of his choice when the account limit will soon be reached. If the approximate monthly costs are not (yet) known, the account will initially be set up with the limits 450.00 and 500.00. The customer's payment behavior is decisive for an increase or reduction in the account limit and is at the discretion of Winet.
2.5 Provision of contract by Winet / right of ownership
Winet provides the myPhone services within the framework of the available resources in accordance with the current state of the art. Winet cannot accept any liability for consequential damage from unforeseen events such as interruption of the telecommunications connection, force majeure, official measures, changes in the services of suppliers, etc. The services are generally available to the participant for use 24 hours a day, 7 days a week. Agreements to the contrary and technical disruptions that lead to impairment of the services are reserved.
2.6 Customer Obligations
The customer is obliged to give his exact address and / or his current entry in the commercial register and to notify any changes within two weeks. The customer is obliged to use Winet's services within the framework of Swiss laws and recognized Internet standards. If the customer violates the regulations mentioned in this agreement, Winet can delete the user account at any time and without notification.
3. Protection against abuse
The account limit does not represent a guarantee against possible misuse by third parties. It is the responsibility of the operator of a telephone or a telephone system to protect himself against misuse. Damage caused by misuse (fraud) is borne by the operator of the telephone or the telephone system.
4. Prices
The current tariffs for IT and telephone services can be called up at any time on the current Winet website. Additional deliveries and services will be charged separately.
Tariff adjustments do not require any express announcement or written notification. Winet notifies the affected destinations via RSS feed 5 days before any tariff adjustments. Partners and customers are responsible for subscribing to the RSS feed and finding out about upcoming tariff adjustments. Improvements to the range of services while maintaining the fees as well as fee reductions can be implemented by Winet at any time.
Agreements to the contrary must be made in writing. In the case of deliveries of goods, delivery is generally made by surname, unless there is another written agreement. Winet reserves the right to sell receivables to a factoring company.
5. Invoicing
The costs incurred by the customer for myPhone services are billed monthly by Winet, payable within 10 days.
Invoices are made available online in the myWinet telephony platform. The customer will be informed of the provision of the invoice by email. Upon request, an invoice can also be sent in paper form or by email. For the mailing of invoices below CHF 100.00 net, a fee of currently CHF 4.70 net is charged. Winet reserves the right to adjust these fees at any time and is published at https://www.winet.ch/winet/Produkte/myPhone/Alle-Kosten-ueberlicken.php.
6. Payments
The term of payment is 10 days after receipt of the invoice without deduction, provided the invoice has no other payment term. If the customer exceeds the applicable payment term and does not pay the purchase price, even after a reminder with a deadline, he is in default and undertakes to pay interest on arrears of 4% (pa) to Winet. For reminders with a request for payment with a deadline, Winet can charge the customer a flat fee for processing and expenses. The assertion of further damages caused by delay is not excluded.
7. Account suspension
If the account has to be blocked due to outstanding payments, Winet is entitled to charge the customer a reactivation fee and to switch the account to prepaid. In this case, the account is only available again for incoming and outgoing calls when open invoices, reactivation fee and credit amount have been received by Winet as payment or there is evidence that the payment has been made.
8. Other warranty provisions
Winet assigns its warranty claims that it has against any upstream suppliers to Winet's customers.
9. Liability
This does not include claims for damages by the customer based on negligence when concluding the contract, breach of secondary contractual obligations, positive breach of contract, in particular for consequential damage caused by defects, unless they are based on intent or gross negligence on the part of us or our vicarious agents.
10. Data protection
Winet is entitled to process the data received about the buyer with regard to the business relationship or in connection with it, regardless of whether it comes from the buyer himself or from third parties, within the meaning of the Federal Data Protection Act.
11. Final provisions
The legal ineffectiveness of individual provisions does not affect the binding nature of the contract and must be interpreted in accordance with them. Insofar as no special regulations are made in these terms and conditions, the statutory provisions apply. With the announcement of these GTC, all previous conditions lose their validity.
12. Applicable law and place of jurisdiction
This contract and all supplements are subject to Swiss substantive law to the exclusion of the “Vienna Sales Convention” (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980). This contract and all supplements are subject to Swiss substantive law to the exclusion of the “Vienna Sales Convention” (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980).
The place of jurisdiction for all disputes between the parties is Baden AG. Winet Voicetec Solutions AG can also bring actions against the customer at his domicile.
1. Scope
These General Terms and Conditions (GTC) regulate the legal relationship between Winet Voicetec Solutions AG (hereinafter referred to as "Winet") and its customers (hereinafter referred to as "Customer") who use the services of Winet as an Internet Service Provider (ISP) . The terms and conditions serve as the basis for all other contractual provisions of Winet. The current and published terms and conditions "VoIP Projects, myPhone and Internet Services" on the Winet website are part of every contract between Winet and the customer.
Deviations from our terms and conditions are only effective if we confirm them in writing. Our offers are valid for 30 days unless they indicate a different validity area. In the event of any contradictions, the contract takes precedence over the terms and conditions. The business language is German.
2. Winet's services
Winet provides the services in accordance with the scope of services described for individual services. Winet provides its services carefully and professionally. Winet endeavors within the scope of its operational resources to offer its services around the clock without disruption and without interruptions, but does not guarantee that the products, services and access to the services will function at all times and without interruption. Errors that significantly impair performance will be remedied as quickly and as far as possible and necessary by remote maintenance. If the effort for troubleshooting exceeds the usual level (e.g. troubleshooting on site) or if the customer is responsible for the cause of the failure, be it as a result of incorrect manipulation or because of the hardware and software used by the customer, the customer will be responsible for troubleshooting at the expense of the customer current approaches offset. The customer will - as far as possible - be informed in good time about foreseeable business interruptions that are necessary to rectify faults, carry out maintenance work or expand services. Winet is not liable for any costs incurred by the customer towards third parties in order to gain access to a Winet service (e.g. dialing in via telephone line). The services can be adjusted at any time if legal provisions, official orders or operational reasons make this necessary.
3. Customer Obligations
The customer is obliged to treat all user IDs and passwords received from Winet confidentially. As a rule, they can change their passwords at any time. The customer is responsible to Winet for any use of the services via his account and is liable for any damage resulting from misuse of the use.
The customer undertakes to take the necessary measures to ensure that his access to the Internet or other networks does not interfere with third-party systems, manipulate programs or infiltrate computer viruses.
The customer undertakes towards Winet to comply with international and Swiss law as well as generally recognized rules of conduct (eg "netiquette") when using the services. He is responsible for the content of the information that he or third parties transmit or have processed by Winet via his account, retrieves or makes available for retrieval. In particular, the following information content may not be disseminated via the customer's account:
- Depictions of violence within the meaning of Art. 135 of the Swiss Criminal Code (StGB)
- pornographic writings, sound or image recordings and representations within the meaning of Art. 197 StGB
- Calls for violence within the meaning of Art. 259 StGB
- Racial discrimination within the meaning of Art. 261bis StGB
- Instructions or incitement to criminal behavior
- unauthorized games of chance within the meaning of the Lottery Act
- Information that violates copyrights, related rights or other intellectual property rights of third parties.
The customer is responsible for ensuring that young people under 16 or 18 years of age do not have access to websites that are only intended for people over 16 or 18 years of age. This provision is binding for both legal and natural persons. Winet reserves the right to block the customer's account in the event of improper use with immediate effect at the customer's expense. Improper use is in particular the failure of the customer to fulfill the above and below (Section 4) contractual obligations. The blocking remains in place until the respective facts have been clarified or the customer provides evidence of the actual harmlessness of the content. Winet also reserves the right to block the services obtained from Winet at the customer's expense if his user behavior in any way affects the operating behavior of the server. Winet expressly reserves the right to make claims for damages in any case of improper use of a service or violation of the general terms and conditions.
The customer also undertakes to truthfully pass on all of his personal information to Winet.
4. Email
The customer is obliged to regularly check his / her e-mail account for their memory usage. The maximum mailbox size depends on the selected product. Winet assumes no responsibility for missed or missed inboxes due to reached / exceeded storage capacity. Sending advertising e-mails by the contractual partner to third parties without being asked to do so is not permitted. If it becomes known, Winet reserves the right to block access to the customer's e-mail without prior notice until the issue has been clarified.
Sending unwanted mass mails (spaming, mail bombing) via the Winet servers is prohibited. The operation of mailing lists to an extent that could endanger the operational stability of our systems is also strictly prohibited. Such behavior is regarded as improper use of Internet access and results in the sanctions mentioned above (section 3).
5. Data security
The customer is responsible for securing the transmitted data. Winet endeavors to take technically reasonable, economically and comparatively reasonable measures to secure this data.
6. Privacy Risks
There are various data protection risks for customers when using the Internet. In particular, data protection is not guaranteed with the unencrypted transmission of data. In addition, it must be expected that unencrypted e-mails can be read, changed or suppressed by third parties without authorization. The encryption and encryption of transmitted information can improve protection against unauthorized access. Firewalls can prevent unwanted intrusions from unauthorized third parties or at least make it more difficult. It is the customer's responsibility to take measures to improve data protection.
7. Liability
Winet is only liable for damage-causing events that occurred on the transmission channels of Winet or on the telecommunications network of Swisscom or third parties if the damage was caused intentionally or through gross negligence by Winet. Winet assumes no responsibility for damage caused to the customer by misuse of the Internet connection by third parties. This also includes damage caused by computer viruses. The respective providers are solely responsible for the availability, completeness, correctness and up-to-dateness of information and services, for the freedom of information, services and rights of third parties and Winet assumes no liability.
The customer is responsible for the compatibility of the hardware and software components used by him. Winet does not guarantee that Internet access can be used by all end devices without any problems.
Winet rejects any guarantee or liability for errors in the software it sells as well as for the loss or unauthorized modification of e-mail messages. Winet is not liable for business interruptions that serve to rectify faults, maintain, convert the infrastructure (switchovers, etc.) or introduce new or different technologies.
In any case, Winet's liability is limited to direct damage. Liability for consequential damage of any kind, in particular for lost profit, is excluded.
8. Contract duration and renewal
The prices are based on the current price list published on the Winet website. The customer is obliged to pay the agreed prices on time. If the customer defaults on payment, Winet is entitled to prevent the use of the contractual services.
9. Transfer of rights and obligations under the contract
The customer can only transfer rights and obligations from this contract to a third party with the written consent of Winet.
10. Applicable law and place of jurisdiction
This contract and all supplements are subject to Swiss substantive law to the exclusion of the “Vienna Sales Convention” (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980). This contract and all supplements are subject to Swiss substantive law to the exclusion of the "Vienna Sales Convention" (United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980)
The place of jurisdiction for all disputes between the parties is Baden AG. Winet Voicetec Solutions AG can also bring actions against the customer at his domicile.
Data protection
Responsible body within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
Winet Voicetec Solutions AG
Täfernstrasse 31
5405 Baden-Dättwil
Phone: +41 56 520 20 20
Email: social@winet.ch
Website: https://www.winet.ch/datenschutzerklaerung/
General remark
Based on Article 13 of the Swiss Federal Constitution and the federal data protection regulations (Data Protection Act, DSG), everyone has the right to the protection of their privacy and protection from misuse of their personal data. The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
In cooperation with our hosting providers, we strive to protect the databases as well as possible from unauthorized access, loss, misuse or falsification.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
By using this website, you consent to the collection, processing and use of data as described below. In principle, this website can be visited without registration. In doing so, data such as pages called up or the name of the file called up, date and time are stored on the server for statistical purposes without this data being directly related to your person. Personal data, in particular name, address or email address, are collected on a voluntary basis as far as possible. The data will not be passed on to third parties without your consent.
Processing of personal data
Personal data is all information that relates to a specific or identifiable person. A data subject is a person about whom personal data is processed. Processing includes all handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, procurement, deletion, storage, modification, destruction and use of personal data.
We process personal data in accordance with Swiss data protection law. In addition, we process - to the extent and insofar as the EU GDPR is applicable - personal data in accordance with the following legal bases in connection with Art. 6 Para. 1 GDPR:
- lit. a) Processing of personal data with the consent of the data subject.
- lit.b) Processing of personal data to fulfill a contract with the data subject and to carry out corresponding pre-contractual measures.
- c) Processing of personal data to fulfill a legal obligation to which we are subject in accordance with any applicable law of the EU or in accordance with any applicable law of a country in which the GDPR is fully or partially applicable.
- lit.d) Processing of personal data in order to protect the vital interests of the data subject or another natural person.
- lit.f) Processing of personal data in order to safeguard the legitimate interests of us or of third parties, provided that the fundamental freedoms and rights and interests of the person concerned do not prevail. Legitimate interests are in particular our business interests in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.
We process personal data for the duration that is necessary for the respective purpose or purposes. In the case of longer storage obligations due to legal and other obligations to which we are subject, we limit the processing accordingly.
Privacy policy for cookies
This site uses cookies. These are small text files that make it possible to save specific, user-related information on the user's device while he is using the website. Cookies make it possible, in particular, to determine the frequency of use and the number of users of the pages, to analyze the behavior of the page usage, but also to make our offer more customer-friendly. Cookies are stored beyond the end of a browser session and can be called up again when you visit the site again. If you do not want this, you should set your internet browser so that it refuses to accept cookies.
A general objection to the use of cookies used for online marketing purposes can be made for a large number of services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU side http://www.youronlinechoices.com/ be explained. Furthermore, cookies can be saved by deactivating them in the browser settings. Please note that then you may not be able to use all of the functions of this online offer.
Privacy policy for contact form
If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.
Use of Google Maps
This website uses the offer of Google Maps. This enables us to show you interactive maps directly on the website and enables you to conveniently use the map function. When you visit the website, Google receives the information that you have accessed the corresponding subpage of our website. This happens regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not wish to be assigned to your profile on Google, you must log out before activating the button. Google saves your data as a usage profile and uses it for advertising, market research and / or needs-based design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, although you must contact Google to exercise this right. Further information on the purpose and scope of the data collection and its processing by Google can be found in addition to further information on your rights in this regard and setting options to protect your privacy at: www.google.de/intl/de/policies/privacy.
Google AdWords
This website uses Google conversion tracking. If you have reached our website via an advertisement placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. The customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.
If you do not want to participate in the tracking, you can refuse the setting of a cookie required for this - for example via a browser setting that generally deactivates the automatic setting of cookies or set your browser to block cookies from the “googleleadservices.com” domain.
Please note that you must not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all of your cookies in your browser, you must set the respective opt-out cookie again.
Data protection declaration for Google Analytics
This website uses Google Analytics, a web analysis service from Google Ireland Limited. If the person responsible for data processing on this website is outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google”.
We can use the statistics obtained to improve our offer and make it more interesting for you as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. If you have a Google user account, you can deactivate the cross-device analysis of your usage in the settings there under “My data”, “Personal data”.
The legal basis for the use of Google Analytics is Article 6, Paragraph 1, Sentence 1, Letter f of the GDPR. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We would like to point out that on this website Google Analytics has added the code «_anonymizeIp ();» has been extended to ensure an anonymous collection of IP addresses. As a result, IP addresses are further processed in abbreviated form, so that personal references can be excluded. If the data collected about you can be linked to a person, this will be excluded immediately and the personal data will be deleted immediately.
The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out, however, that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Deactivate Google Analytics.
You can also prevent the use of Google Analytics by clicking on this link: Deactivate Google Analytics. This saves a so-called opt-out cookie on your data carrier, which prevents the processing of personal data by Google Analytics. Please note that if you delete all cookies on your device, these opt-out cookies will also be deleted, ie you will have to set the opt-out cookies again if you want to continue to prevent this form of data collection. The opt-out cookies are set per browser and computer / device and must therefore be activated separately for each browser, computer or other device.
Google Tag Manager
Google Tag Manager is a solution with which we can manage so-called website tags via an interface and thus, for example, integrate Google Analytics and other Google marketing services into our online offer. The Tag Manager itself, which implements the tags, does not process any personal data of the users. With regard to the processing of users' personal data, reference is made to the following information on Google services. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.
Privacy policy for Facebook
This website uses functions from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you visit our pages with Facebook plug-ins, a connection is established between your browser and the Facebook servers. In doing so, data is already being transferred to Facebook. If you have a Facebook account, this data can be linked to it. If you do not want this data to be assigned to your Facebook account, please log out of Facebook before visiting our page. Interactions, in particular the use of a comment function or clicking a “Like” or “Share” button, are also passed on to Facebook. Find out more at https://de-de.facebook.com/about/privacy.
Privacy policy for Twitter
This website uses functions from Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. When you visit our pages with Twitter plug-ins, a connection is established between your browser and the Twitter servers. In doing so, data is already being transmitted to Twitter. If you have a Twitter account, this data can be linked to it. If you do not want this data to be assigned to your Twitter account, please log out of Twitter before visiting our website. Interactions, in particular clicking a “re-tweet” button, are also passed on to Twitter. Find out more at https://twitter.com/privacy.
Data protection declaration for Instagram
Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This enables Instagram to assign your visit to our website to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Instagram.
You can find more information on this in Instagram's privacy policy: http://instagram.com/about/legal/privacy/
Privacy policy for LinkedIn
This website uses functions of the LinkedIn network. The provider is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you visit one of our pages that contains LinkedIn functions, a connection to the LinkedIn servers is established. LinkedIn is informed that you have visited our website with your IP address. If you click the LinkedIn “Recommend” button and are logged into your LinkedIn account, LinkedIn is able to assign your visit to our website to you and your user account. We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or how it is used by LinkedIn.
For more information, see the LinkedIn privacy policy at: https://www.linkedin.com/legal/privacy-policy
Newsletter - Mailchimp
The newsletter is sent via the mailing service provider 'MailChimp', a newsletter delivery platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can read the data protection regulations of the shipping service provider here see. The Rocket Science Group LLC d / b / a MailChimp is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with the European level of data protection (PrivacyShield). The shipping service provider is used on the basis of our legitimate interests in accordance with Article 6 (1) (f) GDPR and an order processing contract in accordance with Article 28 (3) sentence 1 GDPR.
The shipping service provider can use the recipient's data in pseudonymous form, ie without assignment to a user, to optimize or improve its own services, e.g. for the technical optimization of the shipping and the presentation of the newsletter or for statistical purposes. However, the shipping service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.
Data protection declaration for Vimeo
This website includes plugins from the Vimeo video portal from Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. Each time you visit a page that offers one or more Vimeo video clips, a direct connection is established between your browser and a Vimeo server in the USA. Information about your visit and your IP address are saved there. Through interactions with the Vimeo plugins (e.g. clicking the start button), this information is also transmitted to Vimeo and stored there. The data protection declaration for Vimeo with more detailed information on the collection and use of your data by Vimeo can be found in the Vimeo privacy policy.
If you have a Vimeo user account and do not want Vimeo to collect data about you via this website and link it to your member data stored by Vimeo, you must log out of Vimeo before visiting this website.
Vimeo also calls up the Google Analytics tracker via an iFrame in which the video is called up. This is Vimeo's own tracking, to which we have no access. You can prevent tracking by Google Analytics by using the deactivation tools that Google offers for some Internet browsers. You can also prevent Google from collecting the data generated by Google Analytics and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install:
https://tools.google.com/dlpage/gaoptout?hl=de
Copyrights
The copyright and all other rights to content, images, photos or other files on the website belong exclusively to the operator of this website or the specifically named rights holders. The written consent of the copyright holder must be obtained in advance for the reproduction of all files.
Whoever commits a copyright infringement without the consent of the respective rights holder can make himself liable to prosecution and possibly liable for damages.
General disclaimer
All information on this website has been carefully checked. We strive to provide our information offering up-to-date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, correctness and topicality of information, including journalistic and editorial information. Liability claims from material or immaterial damage caused by the use of the information offered are excluded, unless it can be proven that there was willful intent or gross negligence.
The publisher can change or delete texts at his own discretion and without notice and is not obliged to update the content of this website. Use of or access to this website is at the visitor's own risk. The publisher, its clients or partners are not responsible for damage, such as direct, indirect, accidental, specifically to be determined in advance or consequential damage, which allegedly resulted from visiting this website and consequently assume no liability for this.
The publisher also assumes no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators of the linked pages are solely responsible for their content. The publisher thus expressly distances itself from all third-party content that may be relevant under criminal or liability law or that is contrary to common decency.
Changes
We can adapt this data protection declaration at any time without prior notice. The current version published on our website applies. If the data protection declaration is part of an agreement with you, we will inform you of the change in the event of an update by e-mail or in another suitable manner.
Questions to the data protection officer
If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organization listed at the beginning of the data protection declaration.
Bonni Kuruvilla
CMO - Head of Marketing
Direct phone +41 56 520 20 20
Baden-Dättwil, May 18, 2020
Source: Swiss lawyer
imprint
We write VoIP history for you.
company
Winet Voicetec Solutions AG
Täfernstrasse 31
5405 Baden-Dättwil
Represented by
Daniel Maier
contact us
Phone: +41 56 520 20 20
Fax: +41 56 520 20 21
E-mail: info@winet.ch
Register entry
Register court: Canton Aargau
Register number: CH-400.3.026.349-8
Tax ID
623 236
Disclaimer of liability
Liability for content
As the operator of the website, we are responsible for our own content in accordance with general law. The contents of these pages were created with great care. However, we cannot accept any liability for the correctness, completeness and topicality of the content.
Liability for links
Our offer contains links to external websites over whose content we have no influence. Therefore, we cannot accept any liability for this third-party content. The respective provider is responsible for the content of the linked pages. The pages were checked for possible legal violations at the time they were linked. A permanent control of the linked pages is not reasonable without concrete evidence. If we become aware of legal violations, we will remove these links immediately.
copyright
The publications on these pages are subject to copyright. The duplication, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author.
privacy
Our website can usually be used without providing personal data. Insofar as personal data (e.g. name, address or email addresses) are collected on our website, this is always done on a voluntary basis as far as possible. These data will not be passed on to third parties without your express consent.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.
We hereby expressly object to the use of the contact data published in the context of the imprint obligation by third parties to send advertising and information materials that have not been expressly requested. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.
Do you have questions? We are glad to be here for you.
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Situation on the provider market for telephone systems.
Have you already been to Hong Kong or a similar Asian metropolis? Then you can certainly imagine what the hustle and bustle of the local marketplaces feels like. This is roughly how you can describe the current situation on the provider market for telephone systems. But who has the good, healthy fruit and who wants to fob them off with cheap goods that are rotten the next day?
Different providers for different needs.
On the market, you will find not only a wide variety of providers for telephone systems, but also many different systems with great differences in functionality, quality, look & feel, costs and much more. If you are buying a new telephone system now, you should think carefully about the range of functions it should offer you.
The price certainly plays an important role, but it is much more important that you can map your business processes on the new system. Try to test as many systems as possible in your evaluation process before making your final purchase decision.
Once you have decided on a system, look around for the right installation partner for you. This also needs to be chosen wisely, because this is where the wheat is separated from the chaff. The relationship between you as a customer and your installer should be based on trust. Remember that you will be working with this partner for the next 5 to 10 years.