Managed Services
What is technical service?
Winet's Customer Service department offers technical service through its VoIP system technicians.
We are also happy to offer you remote service via remote access to your infrastructure. E.g. for the configuration of end devices, firewalls etc.
Opening hours
Monday to Friday / 08h00 to 12h00 and 13h00 to 17h00
Administrative
central.service@winet.ch / +41 56 520 20 20
(Registrations, myPhone bookings, contracts, invoices, CDR information, terminations, etc.)
Technical service
Through our VoIP system technicians in the Customer Service department via customer.service@winet.ch (Ticket opening)
+41 56 520 20 00 for business customers
0900 66 3932 for private customers (CHF 2.50 / min.)
System standby time
We are happy to offer you extended on-call times via our individual Service Level Agreements (SLA).
Consulting, Sales &
Partner support
For instructions and manuals for individual products and services, please contact us directly by email. We will be happy to send you the required documents afterwards.