Important Information

Please read the safety instructions and the user manual before using the device. Also have other users of the device read them or inform them of their contents. Keep this user manual in a safe place and only pass the phone on to third parties along with the user manual.

Security

Follow the instructions in this user manual and in the other documentation that comes with the device.

• If the phone is not powered via an Ethernet cable, use only a power adapter expressly recommended by Snom. Using other power adapters could damage or even destroy the phone.
• Avoid placing the phone's cables in a way that could cause people to trip over them. Avoid placing the cables in a way that could expose them to mechanical stress and cause damage. If the power cord or plug is damaged, disconnect the product from the power source and contact qualified service personnel.
• This device is intended for indoor use only!
• Do not place the phone in rooms with high humidity, such as bathrooms, laundry rooms, or damp basements. Do not submerge the phone in water, and do not pour any liquids on or into the device.
• Do not place the phone in environments where there is a risk of explosion (e.g., paint shops). Do not use the phone if you smell gas or other potentially explosive vapors.
• Do not use the phone during a thunderstorm (risk of electric shock if lightning strikes the power grid).
• Warning: The receiver contains a magnet and can attract small, dangerous objects such as needles.Before holding it to your ear, make sure no objects are stuck to it.

SELV (Safety Extra-Low Voltage) Compliance

The input/output connections comply with the SELV guidelines for low-voltage equipment.

Warning: To avoid electric shock, do not connect SELV devices to equipment that carries telephone network voltage (TNV). Connect only to LAN ports! LAN ports contain SELV circuits, whereas landline connections contain TNV circuits. Exercise caution when connecting, as both types of connectors may use RJ-45 (8P8C) connectors.

Compliance with Standards

This device complies with the essential health, safety, and environmental requirements of all relevant European directives.

This device is FCC-certified and complies with applicable U.S. regulations.

The Declaration of Conformity may be requested from:

Snom Technology GmbH, Wittestr. 30 G

13509 Berlin, Germany

Opening the device without authorization, as well as making changes or modifications to it, will void the warranty and may also result in the revocation of any certifications. In the event of malfunctions or defects, contact authorized service personnel, your dealer, or Snom.

Technical Specifications

• Safety: IEC 60950
• Certificate: FCC Class B
• CE Marking
• Power supply: Via network (Power over Ethernet (PoE)); if PoE is not available, use the Snom A6 power adapter (not included), Phihong Model PSM10R-050, which is sold separately: Snom Part No. 00004325 (EU clip)
• Ethernet: 2 x IEEE 802.3/1 Gigabit switches
• Power over Ethernet (PoE): IEEE 802.3af, Class 2
• Connections:
  • 2 x RJ-45 (Ethernet): 1 x LAN, 1 x PC
  • 2 x 4P4C (earphones, optional wired headset)
  • USB port: D765 1x Type A, USB 2.0; Snom 760 2x Type A, USB 2.0
  • 1 proprietary Snom jack for EHS Advanced
• Wireless Audio Transmission (D765 only): Compatible with Bluetooth V4.0+EDR, Class 2

Disposal of the Product

This device is subject to European Directive 2012/19/EU and must not be disposed of with household waste.

The separate collection and proper disposal of electrical and electronic equipment help prevent potential harm to the environment and human health, and promote the prudent and efficient use and reuse of resources.

If you don't know where to dispose of your old device, please contact your local government, your local waste management company, or your retailer.

_Cleaning

Use an antistatic cloth. Do not use water or cleaning fluids, as they could damage the device's surface and electronics.

Abbreviations and Notations Used

In this user manual, you will see information such as the following:

Example 2: Phone's web interface > Advanced > Behavior > Phone Behavior > Number Completion > «On»

Web Interface	Open the phone's web interface
> »Advanced"	In the menu on the left side of the window, click the «Advanced» entry»
> Behavior	Then click the «Behavior» tab. The bold text in a tab's title indicates that the content of that tab is currently visible.
> Phone Etiquette	Look for the «Phone Usage» section»
> Additional Numbers	Look for the entry «Number Supplement»
> «On»	Click the radio button

Installation and Setup of the Phone

What's Included

• telephone
  • Plastic foot
  • Listener
  • Headphone cable
  • Ethernet cable
  • Quick Start Guide (Snom 760) or Quick Installation Guide (D765)

Lineup

Attaching the base and the handset

When setting up the phone, you can choose an angle of 46° or 28°.

Note: Before attaching the foot to the housing, connect the long end of the handset cord to the one labeled «»Insert the plug into the »-marked jack on the back of the phone and place the handset cord into the recess in the lower right corner.

1. Align the slots on the base with the mounting strips on the back of the phone. For a steeper viewing angle, slide the short legs onto the brackets; for a flatter viewing angle, slide the long legs onto the brackets.

2. Slide the foot up onto the mounting rails until it clicks into place.

1. Then connect the short end of the handset cord to the handset.
2. Place the phone on a flat, horizontal surface.

Turn the earpiece over

The phone is shipped with the handset hook in the position for tabletop use. If you plan to mount the phone on the wall, we recommend that you flip the hook over.

The opening on the bottom of the receiver fits perfectly over the tip of the pin—which then protrudes slightly beyond the edge of the recess—and holds the receiver securely in place even when it is in a vertical position.

1. Push the handset pin upward out of the slot (Fig. 1)
2. Rotate it 180°.
3. Slide it back into the slot (Fig. 2). The tip of the pin now protrudes about one millimeter beyond the edge (Fig. 3). There is a rectangular recess on the underside of the receiver speaker that hooks onto the receiver pin.

You can find the instructions for mounting on the wall in the «Appendix 4 – Wall Mounting» on page 94 .

Connecting the Phone

• Connect the Ethernet cable to the RJ45 jack labeled «NET.” Connect the other end of the cable to your network to enable data transfer and to power the phone if PoE is available.

If Power over Ethernet (PoE) is not available, use the Snom A6 power supply (not included). Plug the power adapter into the port labeled5V                                                                DC labeled jack and connect the power adapter to the power source.

Note: Use only a power adapter expressly recommended by Snom. Using other power adapters could damage or even destroy the phone, or cause interference.

• The second RJ45 jack, labeled «PC,” on the bottom of the phone is used to daisy-chain additional network devices without requiring a second network connection.

Connect the headset

You can use both wired and wireless headsets.

• Wired headset.

If you want to use a headset, connect it to the port labeled »  »Connect the audio jack labeled " " on the back of the phone.

Note: If both a corded and a cordless headset are connected to the phone, incoming calls are routed to the cordless headset.

• Wireless headsets.

• D765. Connecting a Bluetooth headset via the built-in wireless module: See Appendix 6 on page102.

• Snom 760. Connecting a Bluetooth headset using a Bluetooth adapter: You'll need a Bluetooth adapter to use a Bluetooth-compatible headset with the phone.

Plug the Bluetooth adapter into one of the phone's two USB ports. For more information, see the Quick Start Guides for the Snom USB BT and the Snom HS BT, or the user manual for the headset from another manufacturer.

Attention: Starting with firmware version 8.7.2.11, the Snom HS BT sound card settings are the default for USB headsets.

• If your phone is running an earlier version, you'll need to manually configure the settings on the phone's web interface on the Advanced > Audio page in the text field for

«Enter »Audio Parameters." Click the question mark to look it up.

, to set the parameters

• If you are using a different wireless headset, regardless of the firmware version, you must manually enter the sound card settings in the phone's web interface on the Advanced > Audio page in the «Audio Parameters» text field.

Click the question mark to look something up.

, to configure the settings for your specific headset

• Connects to the headset base via a Snom EHS adapter (not included).

Plug the connector of the 7xx adapter cable into the jack on the back of the phone, as shown in Figs. 1, 2, and 3 below. Do not insert the plug upside down into the jack (Fig. 49); doing so would render the phone inoperable.

Note: To access the jack, you must remove the base of the phone (see «Attaching the base and the handset» on page 14). After connecting the 7xx adapter cable, make sure the cable lies flat against the phone's bottom shell while you attach the base. Twisting or crushing the cable may damage the cable jacket or the wires inside.

For more information on connecting the Snom EHS Advanced to your wireless headset, please refer to the Snom EHS Advanced Quick Start Guide and your headset's user manual.

Initialization and Registration

Requirements

To use VoIP, you'll need:

• A broadband Internet connection.
• Internet access via a router. This can be a standalone device—available in various models from many different manufacturers—or a router running on a server or PC.
• The login credentials provided by your network administrator or VoIP provider for registering and using your account. You can use up to 12 VoIP accounts with one or more VoIP providers. The required and optional information varies from one VoIP provider to another.

The registration and login information you received from your network administrator or VoIP provider may vary and may include both required and optional information. Required information typically includes:

• Account (usually the phone number). At Snom, accounts are called «identities.».
• Registrar
• Password

In addition, the username, authentication name, outbound proxy, and answering machine account (if available) may also be required. These settings are configured on the phone’s web interface after initial registration is complete. For more information, see «Identities (Accounts)» on page 70.

Initialization

Snom phones are plug-and-play. As soon as you connect the phone to the network, it begins the initialization process.

Note: In most cases, your phone initializes automatically. If the phone does not detect a DHCP server on the subnet, you will be asked: "Are you using DHCP?" If your network does not support DHCP, press  and manually enter the IP address, IP gateway, and DNS server. Contact your VoIP provider or network administrator for this information.

When prompted on the display, make your selection using and save it with .

1. You will be prompted in English to select a language. Select a different language if necessary, and press to save the selected language.
2. You will then be prompted in the selected language to choose a time zone. Use the time zone to set the time shown on the display.
   1. Press the function key below to move to the beginning of the next time zone.
   1. Use to navigate up or down one entry at a time in the list.
   1. Press the function key below to display only the time zones where the phone's set language is spoken.
   1. Press the function key below to view all available time zones.
   1. Press to save the selected time zone.

• Next, you'll be prompted to select the dial tone. This allows you to choose the dial tone you'll hear when you pick up the receiver to dial, since dial tones vary from country to country.
  • Press to move the selection bar up or down one list item at a time.
  • Press to save the ringtone for the selected country.

• You will then see the «Welcome» screen. Press any key to register your first account.
• Enter the account number and save it by clicking .

Note: See also «Entering Text, Numbers, and Special Characters» on page 26.

• Enter the registrar and press .
• If prompted, enter the password you received from your VoIP provider or network administrator and press .

Do not press any buttons during the registration and initialization process, which may take a few minutes. If registration was successful, you will see a green box with a phone icon  and the account (identity) in the identity line below the line with the date and time:

Note: If you see the account on the display followed by one of these symbols /

/  If you see this message and do not hear a dial tone, the server may be unavailable due to maintenance or a malfunction. As soon as the server is available again, registration and initialization will automatically resume and complete. Please contact your administrator or your VoIP provider if this does not happen within a reasonable amount of time.

What to Do If Initialization and Registration Did Not Occur

Contact your network administrator if the phone is currently connected to a network or is intended to be connected to one.

If you use the services of a VoIP provider, you may need to enter additional information provided by your provider, which the phone does not request during initialization and registration. You enter this information on the phone’s web interface.

Open your phone's web interface—see . Open the "Identity 1 Configuration" page and enter the additional login credentials you received from your provider. See also «Requirements» on page 18 and «Edit Identity/Account» on page 72.

Note: Some IP telephony providers and/or SIP PBX systems require settings different from those preset in Snom phones at the time of shipment. On Snom’s website, you’ll find a large number of SIP providers and phone systems that have been tested for interoperability with our phones and that may necessary configuration changes. Do not change the default settings unless you know exactly what you are doing. Consult an expert if necessary.

Correct the time

The phone obtains the time and date from your NTP time server. If your phone displays the wrong time, you should first check whether the correct time zone is set (see ).

• Set the time zone: See «Time Zone» on page 75.

If the correct time zone is set and the time is still incorrect, the problem may be with the time server.In this case, please contact your administrator or your VoIP provider.

Default display formats:

• Time. 24-hour clock, e.g., 17:35. To change to the 12-hour format: See «Date and Time Formats,», Section «Date» on page 74.
• Date. U.S. date format MM/DD/YYYY, e.g., 11/23/2010. To change to the European format dd.mm.YYYY (e.g., 23.11.2010): See «Date and Time Formats,», Section «Zeit» on page 74.

Get to Know Your Phone

At a Glance

An overview of the default settings:

LED Displays

Call LEDs

The red LEDs in the upper right corner of the phone light up to indicate incoming calls, active calls, calls on hold, and missed calls. The LEDs:

• flash rapidly when a call comes in;
• They stay lit when you pick up the receiver, when you're on a call, and when you've missed a call;
• They flash slowly when you have put a call on hold.

Function Key LEDs

Depending on the function assigned to the buttons, the red or green LEDs embedded in the buttons are activated when a button event occurs. The default setting is a red LED and «Line.» The LEDs on the line keys:

• flash rapidly when a call comes in;
• stay lit continuously when you're dialing or on a call;
• flash slowly when a call is on hold;
• are off when the line is clear.

If the buttons are assigned other functions, the LEDs may flash or remain lit. See «Programming the Function Keys» on page 64. Example: Assignment using the «Extension» function. The LEDs:

• flash rapidly when an incoming call rings at the extension;
• stay lit continuously when the extension is busy;
• are off when the line is clear.

«New Message» LED button»

Lights up red when there are new messages in the voicemail.

Housing buttons

Freely programmable buttons with LEDs

These are the freely programmable buttons P1–P16, which you can program on the phone's web interface on the «Function Keys» page. For more information on programming, see the chapter «Programming the Function Keys» on page 64. The default setting is «Line.» See also «At a Glance» on page 21.

Context-sensitive, programmable function keys

These function keys can be programmed for sleep mode on the phone's web interface on the «Function Keys» page using the key events available in the drop-down menu. For more information on programming, see the chapter «Programming the »Function Keys" on page 64. For default settings, see «At a Glance» on page 21.

You cannot choose which features are available when the phone is active,

That is, when you're on a call, when the phone rings, etc. Depending on the phone's activity, these are different functions.

Navigation button, Confirm button, Cancel button

can be assigned to the key events available in their pull-down menus, which are then available when the phone is in standby mode. For more information about

You can find the programming instructions in the chapter «Programming the Function Keys» on page 64. The following functions are preset. Briefly press the corresponding button to activate them.

Preset, programmable function keys

The default setting is the key event printed in English on the housing. The buttons can be assigned different button events and a number of other functions.

For more information about programming, see the chapter «Programming the Function Keys» on page 64. The following functions are preset. Briefly press the corresponding button to activate them.

Audio buttons

Entering Text, Numbers, and Special Characters

After entering letters, umlauts, and special characters, wait until the cursor has moved on so that you do not overwrite the character you just entered. This is not necessary in numeric input mode.

Numbers. In number entry mode, press the corresponding number key to enter the number printed on it.

Letters. In uppercase and lowercase input modes, press the corresponding key one to three or four times, to enter the first through third or fourth letter printed on the key.

Example: In lowercase input mode, press the «2» key once to enter an «a,» twice to enter a «b,» and three times to enter a «c.».

Umlauts and letters with accents

To enter umlauts and accented letters, use the lowercase and uppercase input modes on the keys «2» through «9.» The available characters depend on the phone’s language setting. Press the key marked with the base form of the respective letter repeatedly until the desired umlaut or accented letter appears.

Example: When dialing in German, press the «2» key four times in lowercase mode to enter the lowercase «ä» (4x «6» key = «ö», 4x the «8» key = «ü»). Press the same keys four times in uppercase mode to enter «Ä», «Ö», or «Ü».

Special Characters and Symbols

In input modes, use the «0» and «1» keys to enter lowercase and uppercase letters. Press the key briefly and wait after each character until the cursor moves to the next position.

«0» key:

• Press the key once to enter the space character («˽»).
• Press the key twice to enter the underscore («_»).

Button «1»:

Press the key the number of times indicated in the table to enter the corresponding character. Example: Press «1» once to enter the period («.»).

Display Layout

Sleep Mode

When the device is in standby mode, the display shows the following information:

Info line: Date and time.

Context: The configured identities.

For more information on configuring new identities and editing existing ones, see the section «Identities (Accounts)» on page 70.

Status bar

This line may contain one of several messages regarding the phone's current status, such as when a new firmware version is available, a restart is required, etc. If there are multiple messages at any given time, the one with the highest priority is displayed. You can find the list of possible messages in descending order of priority in the «Appendix 2 – Status Messages» on page 92.

Some of the status messages you might see:

• The text entries «Forward when busy» and «Forward after a certain time,» followed by the phone number to which incoming calls will be forwarded if the line is busy or if the call is not answered within a specified time period.
• The word «Calls:» — followed by a number — indicates that you have missed calls and how many since you last checked the «missed calls» display.
• The warnings «No HTTP password!» and «No administrator password!» You can disable them by setting a password or manually.
• Turn Off Status Updates
  • Messages are automatically deleted once the reason for the message no longer applies—that is, once the security issue has been resolved, the redirect has been removed, or the system has been restarted.
  • Manual: Press , if the button is available, or press  > 6 Information

Delete.

> 1 Status Info to open the «Status Info» screen. Use / to select the

the list entry you want to delete and press / .

Function Key Row

The button icons in this row represent the functions that can be accessed by pressing the function key directly below the icon. You can find the list of available icons, along with explanations, in the appendix. The default settings are:

	Screen Outgoing Identity: Displays the URIs of all configured identities.
	Call Lists (Missed, Received, and Dialed Calls)
		Forward All Calls (Turn On/Off)

When the phone is active

The display shows you what the phone is currently doing. This information is presented as text, icons, or both.

Info line. Left: Activity name; right: Time

Context: Depending on the activity, this area displays icons (ringing incoming or outgoing call, call in progress, etc.) and text such as the calling or called number, the numbers of the conference participants, etc.

Status bar

When an editable window is open—for example, when dialing or editing phonebook entries—the current input mode (i.e., digits, lowercase letters, or uppercase letters) is displayed before the status message, if a status message is present.

Function Key Row

Depending on the phone's current activity, you'll see different icons in the function key row. You can activate the functions they represent by pressing the function key directly below the respective icon. You can find the list of icons in the «Appendix 1 – »Display Icons" on page 88.

Settings

A relatively small number of settings can be configured on the phone; many more are available on the phone's web interface. For more information, see «Settings »Customize" on page 70.

Configure Settings on Your Phone

Press the button , to display the settings menu on the screen. To open a submenu or a setting, press its corresponding key on the alphanumeric keypad

The submenus and settings highlighted in black and gray are not available in user mode. The default setting is Administrator mode; the factory-set administrator password is 0000 (4 zeros). For more information on Administrator and User modes, see the section «User and Administrator Mode» on page 38.

Attention: If the phone is in administrator mode and the maintenance menu is

On the display, press the ABC 2 button to switch to user mode.

If the phone is in user mode and the maintenance menu is displayed on the

On the display, press the ABC 2 button to enter administrator mode. To do this,

However, you must enter the administrator password. The factory-set administrator password is 0000 (4 zeros).

Most of the settings are described in other chapters of this user manual: See «Using the Phone» on page 48 and «Customize Settings» on page 70.

Adjust the display brightness

The backlighting for the phone display and the connected expansion modules can be set separately for periods of phone activity and periods of inactivity. By reducing the brightness, you can lower the devices' power consumption.

You can turn off the display backlight completely in sleep mode by reducing the brightness to a single vertical bar. The phone turns off the display backlight when it has been inactive for a certain number of seconds

recorded. You can set the number of seconds until the sleep light turns on via the phone's web interface.

Lighting on the phone's display

• Luminous intensity.
• Press .
• Press 1 for Preferences.
• Press 5 on the display.
• Press 1 for "Lighting During Activity" or 2 for "Lighting at Rest.".
• Press the right or left arrow on the navigation button to increase ( ) or decrease ( ) the brightness.
• When you're done, press , to save the setting and return to the display menu (Fig. 1).

• Setting the number of seconds:
• Open the phone's web interface (see «Open the phone's web interface» on page 36).
• Click «Preferences» (see «How the Phone's Web Interface Works» at Page 37).
• Enter the number of seconds in the «Fade out (in seconds)» text field in the «General Information» section. The default setting is 20 seconds.
• Click «Apply» and «Save.».

Display Settings for Connected Expansion Modules

The brightness of the display backlight can be adjusted separately for the phone's display and the displays of the connected expansion modules, both during periods of phone activity and during periods of inactivity. By reducing the brightness, you lower the devices’ power consumption.

Note: The number of seconds of phone inactivity after which the expansion modules switch to «Sleep Lighting» mode is the number that was configured for the phone’s backlight (see «Setting the Number of Seconds» in the previous section «Phone Screen Backlight» on page Page 33).

• Luminous intensity.
• Press .
• Press 1 for Preferences.
• Press 5 on the display.
• Tap 3 Expansion Modules.
• Press 2 for "Lighting During Activity" or 3 for "Lighting at Rest.".
• Press the right or left arrow on the navigation button to increase ( ) or decrease ( ) the brightness.

• Set the display format for names/information (tiles or lines; for more information, see the D7 User Manual under «Display Layout»).
• Press .
• Press 1 for Preferences.
• Press 5 on the display.
• Tap 3 Expansion Modules.
• Press 1 for Display.

1. Press 1, 2, and/or 3 to change the display on the first, second, or third expansion module from lines to tiles (or vice versa) and save the setting at the same time.
2. Once you have configured all the settings, press , to return to the "Expansion Modules" menu (Fig. 4).
3. Press 4 Contrast.
4. Press the right or left arrow on the navigation key to increase ( ) or decrease ( ) the contrast.
5. Press , to save the settings and return to the Expansion Modules menu (Fig. 4).

The phone's web interface

Open the phone's web interface: See page 36.

Firmware versions up to 8.7.3 x

When you open the web interface for the first time after initializing and registering your first account, you'll see the «Security» page.

We recommend that you set your own administrator and HTTP passwords. The default administrator password is 0000 (4 zeros); there is no default HTTP password.

Notes:

• If you don't have your own administrator password, an unauthorized third party could set an administrator password, and you would then no longer be able to switch to administrator mode.
• If you do not set an HTTP password, you make it easier for skilled hackers to break into your system.
• If you set your own passwords, write them down and keep them in a safe place.

Without the administrator password, you cannot switch the phone from user mode to administrator mode, which means you won't have access to many settings.

You cannot access the phone's web interface without an HTTP password.

If you do not want to set an HTTP password, you can disable the warning message on the display until the next restart or permanently by clicking the corresponding button

Click. If you change your mind later and want to set an HTTP password, you can do so on your phone’s web interface on the Advanced page > “QoS Security” tab >

Review the “HTTP Server” section or disable the warning by going to Advanced > QoS Security > Security > Ignore Security Instructions > On > «Apply» + «Save.».

Firmware versions 8.7.4 and later

If you register your first account while the phone is initializing, your SIP username and password will be saved at the same time as your HTTP username and password.

You can change it now or later on the phone's web interface under > Advanced > QoS/Security > HTTP Server. The default administrator password is 0000 (4 zeros).

Notes:

• We recommend setting your own administrator password. Without your own administrator password, an unauthorized third party could set an administrator password, and you would then be unable to switch to administrator mode.
• If you set your own passwords, write them down and keep them in a safe place.

Without the administrator password, you cannot switch the phone from user mode to administrator mode, which means you won't have access to many settings.

You cannot access the phone's web interface without an HTTP password.

Open the phone's web interface

1. Find the phone's IP address: Press > 6 Information > 2 System Info.
2. Open a browser on your PC. Enter «http://» followed by the phone's IP address, for example:. http://192.168.10.115, and press the ENTER key. The home page will open:

How the phone's web interface works

The menu on the left side of the window always looks the same, no matter which window is currently open. The menu items displayed depend on whether the phone is in user mode or administrator mode.

Click a menu item to open the corresponding window. Some windows contain multiple documents with tabs at the top. To make a document visible, click on the tab. The font style of the text on the visible tab is bold. Only one tab can be displayed at a time.

Note: Please remember to always click «Apply» and «Save» before closing the mobile browser or selecting another menu item if you want the changes you've made to take effect.

After you click «Apply,» the »Save» button will appear at the top of the page. Click it to permanently save the changes. In the event of a power outage or if the phone is disconnected from its power source, any unsaved settings will be lost.

To the right of each setting is a link represented by a question mark inside a circle. Click this link to open a wiki page with information about the respective setting (description, valid values, default setting, links to related topics, etc.). Click the browser’s Back button to return to the phone’s web interface.

Note: You may need to re-enter the HTTP password to return to the phone's web interface.

Settings on the web interface take precedence over manual settings on the phone

In some cases, settings you've configured on the web interface take precedence over settings you configure on the phone. If a setting you've configured on the phone doesn't seem to be working, please check the web interface to see if there's a conflicting setting there.

User and Administrator Mode

Snom phones can be operated in user mode and administrator mode. In administrator mode, the phone user can access all settings and change them as desired; in user mode, the user does not have access to a number of settings. The default setting is administrator mode.

Note: If your phone is centrally managed (by your network administrator or VoIP provider), user mode may be set by default.

To switch from user mode to administrator mode, you need the administrator password. The default administrator password is 0000 (4 zeros).

We recommend setting your own administrator password. Without your own administrator password, an unauthorized third party could set an administrator password, preventing you from switching to administrator mode.

If you set your own password, write it down and keep it in a safe place. Without the administrator password, you cannot switch the phone from user mode to administrator mode, which means you won't have access to many settings. In that case, you would have to

User Mode on the Phone

The «3 Identity» and »4 Network» menus, as well as the «4 Reset Values» setting in the «Maintenance» menu, cannot be accessed.

User Mode on the Web Interface

In user mode, some windows—such as the “Preferences” window shown here—are displayed, while others are not.The “Advanced” menu item is also available in user mode, but the normal page content is not displayed:

To enable administrator mode on the phone and in the web interface, enter the administrator password in the «Administrator Login» text field and click "Save." The default password is 0000 (4 zeros). The "Preferences" and "Advanced Settings" pages in administrator mode:

Phone Books

Phone Book (Internal Phone Book)

The internal phone book can hold 1,000 entries. Entries can be added and edited both on the phone and via the web interface.

Changes made in the web interface do not take effect until you click «Apply» and «Save.»Changes will not be saved if you switch to another window in the web interface or close the web interface without clicking «Apply» and «Save.».

Definitions, Explanations

Entries

Each entry must have at least one phone number; multiple numbers per entry are allowed. If multiple numbers are assigned to a single name, the entries in the name section are the same; in the blue section and the number section, they may differ.

If you do not enter any first names and/or last names and/or nicknames, the phone number will appear in both the «Number» and «Name» fields.

Types of Contact

VIP: Calls from phone numbers assigned to this contact type will ring even if the ringer is turned off by activating the silent mode. You can assign a specific ringtone to the VIP contact type. If your VIP belongs to a group (see below) that also has a ringtone assigned to it, the group’s ringtone will play!

Blocked List: Calls from phone numbers on this list do not ring. The caller hears a busy signal.

Caller ID for Outgoing Calls

The default setting is «Active,» which means that for outgoing calls to the number listed in the phone book, the phone uses the current outgoing identity.

You can select a specific configured identity from the drop-down menu, for example, if you always want to use a specific identity— such as an account with a specific VoIP provider.

Note: If you want to use an identity specified in the phone book for outgoing calls, you must dial the number from the phone book. If you enter the number manually using the keypad, the phone will use the current outgoing identity.

Group

The available group types are Friends, Family, Work, and Coworkers. You can assign a different ringtone to each contact type.

Ringtones

The phone has 10 built-in ringtones. You can also download a custom ringtone.

Assigning ringtones to contacts: See «Ringtones» on page 72.

Assign ringtones to the "VIP" contact type and group types

On the web interface, open Preferences > Phone Book Ringtones.

Select a ringtone from the corresponding drop-down menu and click «Apply.» If you selected «Custom Ringtone,» enter the file’s URL in the «Custom Ringtone URL» text field. The file must be of the type «PCM 8 kHz 16 bits/sample (linear) mono WAV.».

Note: Ringtones that you have assigned to the "VIP" contact type and group types take precedence over ringtones assigned to identities. If you have

For example, if ringtone 1 is assigned to an identity and ringtone 2 is assigned to the «Colleagues» group, ringtone 2 will sound when a call from a contact in the «Colleagues» group is received by that identity.

Create/Edit Entries on the Phone

Create an entry manually

1. Press , to open the phone book.
2. Press on the navigation key to go directly to , or use the up and down arrow keys / .
3. Press .
4. Enter the phone number and press .
5. In the «Nickname» window, enter a name (optional) and/or click .

Note: Entering a nickname is optional. If you do not enter a name, the entry will be listed under the phone number. You can add the name and other information later when editing the entry in the phone book or on the website.

After seeing the message «Contact saved,» you will be in the phone book directory. Continue as described below under «Edit Entries.».

Create a new entry from the call log

1. Press to open the call logs.
2. Press the number key corresponding to the desired list (missed, answered, dialed).
3. Use / to select the call.
4. Tap /»Details».

1. Tap /»Save» to save the name—if the name was provided—and

to save the caller's number in the phone book. If the name isn't displayed, the number is used instead.

Adding a name, phone type, and group: See «Edit Entries» on page 43.

Save the current caller

Press , to save the caller's name—if it was provided—and number in the phone book. If the name is not displayed, the number is used instead.

Adding a name, phone type, and group: See «Edit Entries» on page 43.

Sort Entries

1. Press , to open the phone book.
2. Press .
3. Press / to select the sort criterion (nickname, first name, last name, organization, etc.).

Edit Entries

1. Press , to open the phone book.
2. Select an entry: Use / to scroll through the entries, or enter the first letter of the name.
3. Press . The «Details» screen will appear.
4. Edit detail.
   1. Press / and to select a detail. Depending on the detail you select
   1. In some cases, a series of input windows will open. If desired, change the data and/or press to save it and open the next input window. For text entry, see .

In other cases, a series of screens with selection buttons appears. Example: Change the «Group» settings.

1. Use and to select the «Group» setting. The «Favorites» window opens.
   1. Use / to select Yes or No. The «Group» window opens.
   1. Use / and to select one of the following options: «Family,» «Friend,» «Colleague,» «Work,» or «None.» The «Contact Type» window will open.
   1. Use / to select «VIP,» «Block,» or «None.» When you're finished, press to return to the phone book.

Delete entry

1. Press , to open the phone book.
2. Select an entry: Use / to scroll through the entries, or enter the first letter of the name.

Note: If the entry contains more than one phone number and you want to delete only one of them—not the entire entry—press

. Use the / keys to select the number you want to delete, and press the function key .

• Press . The display will show the message: «Are you sure you want to delete this?».
• If you really want to delete it, press .

Create/Edit Entries on the Web Interface

Click «Phone Book» in the menu on the left.

Create a new entry

1. Enter the data into the text fields under «Add or Edit Entry.“.
   1. Number: Enter the number exactly as it must be dialed, including the country and area codes if necessary, and without parentheses, hyphens, spaces, etc.
   1. Number Type: Select the connection type from the drop-down list. The default setting is «SIP.».
   1. Contact Type: If you want to assign a contact type, select it from the drop-down menu. The default setting is «None.».
      1. Calls from a number on the VIP list will always be announced on your phone, even if you're on another call or have «Do Not Disturb» mode turned on.

Note: You can assign a ringtone to the «VIP“ contact type: Preferences

> Phone book ringtones.

• Calls from a number on the block list will not be announced on your phone; the caller will hear a busy signal.
  • Outgoing Identity: The drop-down menu lists all configured identities. If you assign one of these as the outgoing identity for a phonebook entry, all calls to that number that you make from the phonebook will be placed using the assigned outgoing identity.
  • Blue section: The data in the text fields of the blue section appears on the phone's display when you open the entry on the phone. You can edit this data on the phone and use it to sort entries by group, name, organization, etc.
    • «Group»: You can select «Friends,“ «Family,“ «Coworkers,“ or «Work» from the drop-down menu. The default setting is «None.» You can assign a ringtone to each group: Preferences > Phone Book Ringtones.
    • «Nickname»: If you enter a name here, it will appear in the phone book under »Name.».

• ◦ First Name, Last Name: These are listed in that order in the phone book under the «Name» heading, unless you have also entered a nickname.
  • Birthday. Use the formats you set in Preferences > General Information > U.S. Date Format (mm/dd). Enter the dates in the DD.MM.YYYY or MM/DD/YYYY format. Examples:

	Payment upon HiringU.S. date format (mm/dd)
Date	Input	To	From
05.03.1980	5.3.80 or 3/5/1980	3/5/80	5.3.80
12.03.1980	March 12, 1980, or 3/12/1980	3/12/80	12.3.80
05.10.1980	October 5, 1980, or 10/5/1980	10/5/80	5.10.80
12.10.1980	October 12, 1980, or 10/12/1980	10/12/80	12.10.80

• Favorites: Click the checkbox to add the entry to the favorites list.

• Click «Add/Edit» to save the entry in the phone book.

Edit Entry

When you open an existing entry, there are two additional buttons in the blue «Add or Edit Entry» field: «Add No.» and «Change.».

• For an entry with a single phone number, click   in the entry's row.
  • For an entry with multiple phone numbers:
    • Click on  in the name field if you want to edit or add the first and last names, date of birth, and the entries in the blue section of the main entry.
    • Click on  in the phone number field, if you want to edit the subentry (phone number, number type, contact type, outgoing identity, and data in the blue area, which apply only to that specific sub-entry).

Make the desired changes or additions and click «Edit.».

• Add another phone number (a sub-entry) to a contact.
  • Jane Smith's entry has only one phone number: her SIP phone number. In this example, Jane Smith's landline number is added to the phone book.
    • Click on  in the row with Jane Smith's name. The data appears in the «Add or Edit Entry» field (Fig. 1).

• Change the phone number in the «Number» text field (Fig. 2).
  • Select «Landline» from the «Number Type» drop-down menu (Fig. 2).
  • If you wish, select a contact type and an outgoing identity from the respective drop-down menus (Fig. 2).
  • Click «Add No.» (Fig. 2).
  • John Miller's entry already has two associated phone numbers: a SIP number and a private number. In this example, we'll add a cell phone number as a third subentry.
    • Click on  in the row with John Miller's name. The data appears in the «Add or Edit Entry» field.
    • Enter the phone number in the «Number» text field.
    • Select «Cell Phone» from the «Number Type» drop-down menu.
    • If you'd like, select a contact type and an outgoing identity from the respective drop-down menu.
    • Click «Add No.».

The phone book now contains Jane Smith's landline number and John Miller's cell phone number.

Delete an entry on the web interface

• For an entry with a single phone number, click  in the name field to delete the entry.
• Entries with multiple phone numbers:
  • Click on  in the name field if you want to delete the entry along with all associated phone numbers.

• Click on  in a phone number entry, if you want to delete only that number but keep the rest of the entry (name and other numbers).

Select from the web interface

Click on  in the phone number field to dial the number.

Delete the Entire Phone Book

Click this button to permanently delete your entire phone book!

Import/Export Phone Book (CSV)

See our website wiki at http://wiki.snom.com/Web_Interface/V7/Directory.

External Phone Directories

These are provided by your network, your VoIP service provider, or another external source.

LDAP

In the corresponding text fields on the phone's web interface under > Advanced > Network > LDAP, enter the login credentials you received from your administrator, VoIP service provider, or similar, and then click «Apply» and «Save.».

On the phone, enter the first letter of the name you're looking for. If the name displayed is not the one you're looking for, enter additional letters or scroll through the list. Press to dial.

Contacts

Open the web interface > Identity Configuration (No.) > «SIP» tab. Under «Contact List,» click the «On» radio button and enter the URI you received from your network administrator, VoIP provider, or another external source, into the «Contact List URI» text field, then click «Apply» and «Save.».

On the phone, enter the first letter of the name you're looking for. If the name displayed is not the one you're looking for, enter additional letters or scroll through the list. Press to dial.

How to Use the Phone

This user guide describes the phone's functions based on the default factory settings. If your phone was installed and/or set up by a third party, then

It is possible that the factory settings have been changed. Please contact the person or company in question if your phone does not respond as described in this manual.

The caller information displayed on the screen is determined by the following setting: Phone's web interface > Preferences > General Information > Number Display Style. There, you can select one of the following options from the drop-down menu: full URL, name, number, name + number, number + name. The default setting is «Name.».

A_call

Entering text, numbers, and special characters: See «Entering Text, Numbers, and Special Characters» on Page 26.

Select an identity for the current outgoing call

To configure identities/accounts, see «Identities (Accounts)» on page 70.

If you see more than one identity on the display, the one with the green phone icon and the light gray background is the current outgoing identity. .Press or on the navigation key to select a different outgoing identity.

Audio Input and Output Devices

Listener

• Pick up the receiver, enter the phone number, and press . OR
• Enter the phone number and pick up the receiver.

Headset

Enter the phone number and press or . If you are using a Bluetooth headset, please also refer to Appendix 6 on p. ?.

Hands-Free System

Enter the phone number and press .

Earphones or headset and speakerphone function

1. Select as described above for earphones or a headset.
2. Press the function key below to turn on the built-in speaker so that others in the room can listen in. Press the button below to turn off the speaker.

Use of Various Dialing Methods

Automatic Dialing

This feature requires prior configuration on the Advanced > Behavior > Phone Behavior > Auto-Dial page. In the drop-down menu, you can set the phone to dial the entered number 2, 5, 10, or 15 seconds after the last digit is entered.

The phone automatically dials the number shown on the display as soon as the set number of seconds has elapsed.

Vote Again

1. Press to view the last 100 numbers dialed.
2. Press to dial the highlighted number, or press / to highlight a different number, and then press .

Call a number from the call log (missed, received, or dialed calls)

1. Press .
2. Press the number key corresponding to the list you want to open.
3. Use / to select a phone number.
4. Press to dial the highlighted number.

Call a number from the phone book

1. Press .
2. Use / to select a name, or enter the first letter of the name using the keypad. Press to dial the highlighted number.

Speed Dial

Configuring Speed Dial Numbers: See «Speed Dial» on page 82. Assigning a speed dial number to a function key: See section «Programming the Function Keys,», «Example 3 – »Direct Dialing Using the LED Function Key" on page 68.

• To call a speed dial number saved in the speed dial list:
  • Enter the configured speed dial number (0–30) or the special character (# or *) using the alphanumeric keypad.

• Press to dial the number.

• To call a speed dial number (direct dial number) using a function key: Press the function key.

Call the emergency number

These phone numbers can be dialed even when the keypad is locked. They must be saved as emergency numbers in the web interface. The numbers 911, 112, 110, 999, and 19222 are preset. To configure emergency numbers, see «Emergency Numbers» on page

76.

Call the emergency number:

• If the keyboard is not locked: Enter the number and press .
• If the keypad is locked: Enter the number. The phone will dial the number as soon as you enter the last digit.

Callback When the Line Is Busy

Note: This feature depends on whether it is available on your network. The purpose of this feature on Snom phones: If you call a number that is busy or unreachable and have enabled this feature for that call, your phone will call you back as soon as the number you called is no longer busy or becomes available again. The default setting is «off.».

Enable Callback When Line Is Busy: See «Callback When Busy» on page 79.