Introduction

The following instructions explain how to set up your FRITZ!Box with a Winet phone line.

Connecting the FRITZ!Box

First, connect your FRITZ!Box to your network. If you want to use the FRITZ!Box as a modem, contact your Internet service provider for help configuring your Internet connection. Once your FRITZ!Box is connected, you can access its web interface from your computer.

Access to the Web Interface

To access the FRITZ!Box web interface, you'll need a computer and the FRITZ!Box address. If you don't know the FRITZ!Box's IP address, you can enter «fritz.box» in your browser's address bar. If the FRITZ!Box is still not accessible, you can also use the «emergency IP address.» This address is 169.254.1.1; however, to make it accessible, you’ll need to adjust your computer’s IP address. AVM explains how to adjust your IP address here (http://service.avm.de/support/de/SKB/FRITZ-Box-7390/395:).

Configuration

Set Up a Phone Number

Now that you have access to the web interface, it's time to configure the phone line. To do this, go to «Telephony» and select «My Phone Numbers.» Then click «New Phone Number.».

You will now be taken to a wizard for setting up your phone number. First, select »Set up Internet phone number» and click “Next.”.

You can now enter the information for your phone number on the FRITZ!Box. You can find the required information in your welcome letter or at https://my.winet.ch. The screenshots below show which details about your phone number are required for registration.

 

Once you have entered all the information and clicked «Next,» the FRITZ!Box will attempt to register the phone number with our system. If this is successful, you can complete the process.

Connection Settings

Under «My Phone Numbers,» you can enter the location information on the «Connection Settings» tab.

Setting Up Phones

Your phone number is now registered with our system via the FRITZ!Box. To use your desired phone with the FRITZ!Box, you must first set up your device. To do this, go to «Telephony» and then «Telephony Devices.» Here, you can then click «Set Up New Device.» You’ll now be taken back to a setup wizard to connect the phone to the FRITZ!Box. It’s best to simply select «Phone» here and click “Next.”.

You will now be taken back to a wizard to set up the phone for use with the FRITZ!Box. It's best to simply select «Phone» here and click "Next.".

Now you can connect your phone to the FRITZ!Box. Then select the port to which you connected the phone. If you're using multiple phones, you can enter a name for the phone so you'll always know where it's connected.

Finally, you can select which phone number to use for outgoing calls. If you only have one number, simply select the number you set up earlier.

All the necessary settings have now been entered. You can now use the FRITZ!Box to make phone calls via Winet.

Support Winet Voicetec Solutions AG

For support inquiries or technical assistance, our VoIP engineers are available to assist you during our business hours.

Service Period

Proactive, staffed operational support is available during business hours (AZ) on business days from Monday through Friday (excluding holidays) from 8:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:00 p.m. During other times (OT), the optional on-call service is available.

Coordinates

You can contact our Customer Service as follows:

• Email service@winet.ch (to open a ticket)
• Residential Customers 0900 66 3932 (CHF 2.50/min)
• Business Customers +41 56 520 20 00