Bryan Gossweiler: "The implementation process went smoothly right from the start. From the beginning, we were not specialists in this area, but for this very reason we felt very comfortable and in good hands with Winet. We also received training from Winet and now do almost everything ourselves. And for all the other little things that we can't do, Winet always has an open ear for us: we can call, we are served, and everything is handled on the phone at the same time. So it's really a carefree package from A to Z."
Bryan Gossweiler: "On the one hand, we certainly have something with the ring call that simplifies our daily routine many times over, because it has also become quieter in the office. Since we have the ring call, we can also better track who has called which stations. That means we have a more direct connection to the customers, where we don't lose time unnecessarily and where we don't have to ask where they called from and why. We can assign it directly and thus look in the system who called from where and why. This, of course, helps us to work with our customers in a more efficient and targeted way. And so we are very happy with Winet."
Bryan Gossweiler: "As I mentioned before, we are very satisfied. I talked about the external earlier and now I'd like to talk more about the internal: Where Winet also helps us a lot is with job changes and new employees. Within five minutes, the links for the new telephones are reprogrammed, the new employee is connected, everything works, and that makes the entire process from A to Z very efficient. So a change away from Winet is unimaginable for us at the moment."
Marcel Gossweiler: "We recommend Winet to others and have already done so, and there is nothing to stop us from continuing to do so. Because Winet is also a good partner for us small customers. Because we are technical greenhorns and not so savvy, even if we have young people in our business today. But especially also the older generation is still less knowledgeable with technology and through that we are glad that we have Winet as a partner and the ways are very short and easy."
Real Estate House Gossweiler can be reached at:
+41 62 888 87 00
Since we started implementing our Winet Customer Stories, we have had even more opportunities to receive direct feedback on our own offers and solutions.
Among other things, this has led to us launching a new, innovative Cloud PBX to our range in the course of the coming year, so that we can continue to offer our customers the best possible solutions.
In addition to the conventional functions, this PBX also brings highlights such as UCC (video and chat function), modern user interfaces, visual operating options (e.g. in IVR and time conditions) and, on request, also MS Teams Connections with it.
If you are a Winet customer and are interested in a Winet customer Story please feel free to contact us. Because we are happy to accompany our customers on their way at any time.