Remote service

What is meant by remote maintenance?

With these winCall contracts, we offer you an extension of the on-call time and faster response times (FirstReaction). Your advantages:

To enable this, the application establishes a connection to your computer via the Internet. If the connection has been successfully established, your screen will be visible to our system technician and he will be able to take control of your computer.

While the connection is established, you can see on your screen what our employee is doing on your computer. When the application is closed, the connection is disconnected and access is closed.

How does remote maintenance work?

  • Download the client for your operating system
  • Start the downloaded software
  • and inform our system technician of the displayed ID