Basic system services

What you can expect from Winet as a basic system service

  • Carrier telephony operations are available via 99%
  • Redundant design of all system-critical infrastructure elements
  • Use of the latest technology
  • Proactive real-time Fraud Detection Server fraudX
  • Active defense against abuse attacks through various system monitors
  • On time monitoring of the call quality
  • Fair exchange and replacement offers for defective hardware components within the guarantee period of 2 years
  • Automatic software update of Winet end devices
  • Continuous further development of Winet software codes by our in-house application developers
  • Contractually agreed software upgrades
  • Contractually agreed backups, restoring and maintenance of data for Winet products
  • No gag contracts

What does not belong to the basic system services of Winet (no exhaustive list)

  • Maintenance and servicing of system components that were set up by the customer himself or an external IT company
  • Correction of malfunctions at the customer internet provider
  • Assumption of costs for self-inflicted hack and fraud attacks
  • Free software updates for end devices that were not obtained via Winet. Correction of software errors from
  • Third-party manufacturers offers for the replacement of hardware components during the warranty period that
  • were handled improperly
  • Software upgrades not contractually agreed
  • Not contractually agreed backups, restoring and
  • Maintenance of data and applications

We also refer to our terms and conditions