The prerequisite is that you have opened an account with us with the number to be ported or a new number.
fill out Form
Use the relevant form to create the authorization for number porting. You will receive a confirmation attached Emails a PDF with your porting information.
The power of attorney also acts as a termination for your previous provider. Please pay attention to the termination date and any additional costs if you do not cancel in due time. If you have any questions, contact your previous provider.
If you have any questions about your current cancellation policy, contact your previous tenant.
Send us the signed form as a PDF by email firstname.lastname@example.org to. We will then forward a copy to your previous telephone provider.
Check the information
Your previous telephone provider checks the incoming data for correctness. It is important that all information is filled in correctly, otherwise the porting will be rejected. The number holder registered there and the data on the person and address given on the power of attorney must match. So enter the address under which your contract was concluded with the previous provider.
Enter a desired porting date in the form. A note "immediately" is of no use because porting takes 10 days, even in the best case. However, by specifying a date, you make it easier for us to process the order.
If the porting order has been accepted, you will receive a confirmation from us and the previous provider with the definitive date of the switchover.